Amaro Law Firm
Round Rock, TX
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Avg: 98/100Client Reviews
For your personal injury needs, please call Angela at Amaro Law Firm.
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I called on July 5th trying to find a personal injury attorney to handle a building injury. I spoke to a paralegal and he said the office was closed for the 4th July weekend but he would forward it to the attorney and let me know if they thought they could help us. Never heard back. The least they could do is let us known they aren't interested. I guess if you don't have a potential multi multi million auto claim they aren't interested.
I called in January of 2023 after my car was totaled by a negligent driver and I was injured. After giving my details, they said they would follow up with me. After a week or so with no answer, I called back. They told me they didn't want my case and that I should just accept the $2,500 settlement from the insurance company. I called another law firm who took my case on the spot. And today I just got confirmation that they settled my case for $135,011 and I received $45,000. I whole heartedly recommend going to a smaller law firm who cares about you.
Dear Heather,<br><br> <br><br>We are truly sorry to learn of your dissatisfaction with our service. Our management team meticulously reviewed the call, pictures provided, and the call notes taken by our intake specialist. After a thorough audit and careful consideration of the information provided, we stand by our decision not to proceed with your case based on the information provided at the time. It sounds like your injuries were much worse than our team understood at the time based on initial impressions and in viewing the minimal property damage to the vehicles. However, we are sorry that we were not able to help, but it sounds like you got a fantastic result! We are very happy to hear that and are happy you found someone. This is why we always encourage anyone who calls to get a second opinion if we do not take their case. No one has perfect judgment one hundred percent of the time, and this situation is exactly why we encourage potential clients to speak with other firms! We care deeply about all of our clients and all those who are injured in our community even when they are not our clients or we decided not to take a specific case. We value your understanding and thank you for considering our firm. If you have any further question or concerns, please do not hesitate to reach out.
I called them for an accident claim and the guy who handled my initial consultation did not even bother to get all the details from me to understand my case. Without hearing me completely he said they cannot accept my case. He was so rude and very much in a hurry to end the call. I wouldn't recommend them to anyone who is not in a big car accident because I guess they need to make lots of money which probably they realized they will not make in my case.
<br>Hi Olga,<br><br>We sincerely apologize that you felt like your call with the member of our intake team was rushed. Our management team personally listened to the call recording, which was over 20 minutes. Our intake specialist followed our protocols and the call more than met our very stringent customer service standards. Our intake specialist heard your issues out and attempted to provide you with alternatives before you disconnected the line. We understand that we may have not given you the answer you may have wanted, but unfortunately not every potential case is one that we can help with and we have to evaluate the specific facts of each incident. If you’d like to discuss further or for us to explain again why we were unable to move forward with representation, please give us a call at (713) 864-1941. We wish you the best and will continue to strive to provide stellar customer service even in situations where we have to decline representation.
To say Jorge, my case manager, was excellent, would be an understatement!! He took me with him through the entire process and furnished me with information of all the twists and turns and every new update on my case. He was very accommodating to all my excesses and had answers to all my questions at all times. I don’t know about the other case managers at the firm, but if they had five “Jorges”, Amaro would conquer the world. I’m pleased with my service experience and will definitely recommend Amaro to anyone in need of legal representation for injury. Thank you so much JORGE PORTILLO and thank to the whole team at Amaro.
Gloria, we love hearing about experiences like yours and how Jorge was able to help you in your case. We'll definitely pass along your kind words to him and we sincerely thank you for taking the time to leave a review!
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They didn't take my case but they were very thorough in seeing what they could do.
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They are really good about there work and for Melanie she is very helpful and answers all my questions and everything I need to know thank you for your your job.
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I’ve heard good things about this team and would personally choose this law firm!
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My go to if I ever need car wreck legal assistance.. Melanie has the best customer service also!
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The Amaro Law Firm goes above and beyond - they treat you like family. I highly recommend them should you have any legal need.
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You won’t regret hiring the Amaro Law Firm to handle your case and get the best result!
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I love that the team here is so friendly and professional. I'll recommend this law firm to others!
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Contact
- Phone
- +1512-881-8224
- Website
- Visit Website
- Address
- 13915 N Mopac Expy Suite 315, Austin, TX 78728
Google Profile
- Rating
- 4.9 / 5
- Reviews
- 143
- Status
- Open
- Claimed
- Yes
- Photos
- 140
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