Arrow Legal Solutions

Dear Mr. VanAlfen and Other Readers of These Reviews,<br><br>Mr. VanAlfen was understandably frustrated by this situation, as were we.<br><br>Mr. VanAlfen retained our firm on February 11, 2024. By February 26, 2024, we processed his retention paperwork, disability report, and authorization to disclose with the Social Security Administration (SSA). His retention paperwork was also mailed to the SSA Ogden office on March 7, 2024. On March 15, 2024, the SSA Ogden office acknowledged our representation and correctly listed our office address.<br><br>In November 2024, Mr. VanAlfen informed us that he had been told “by telephone” that his claim was going to be denied. We advised him that SSA must issue a written denial to both the claimant and counsel before an appeal can be filed. Around the same time, Mr. VanAlfen changed addresses. We processed that update on November 21, 2024 to ensure future correspondence was sent correctly.<br><br>Between December 2024 and February 2025, we had multiple communications with SSA attempting to obtain the written denial so that we could file an appeal. We also submitted medical evidence on January 6, 2025 and additional records on February 13, 2025.<br><br>Although SSA did not provide us with the denial as required, Mr. VanAlfen received correspondence at his new address on February 28, 2025 and provided it to us in mid-March. We ultimately obtained a copy of the denial letter on March 7, 2025. That letter reflected that his claim had been denied on November 7, 2024, but it was incorrectly addressed to “Loren Lambert” at the Ogden SSA office address—an address that is not ours and is, in fact, SSA’s own location.<br><br>Upon receiving the misaddressed denial, we promptly filed a Request for Reconsideration on March 10, 2025. On March 13, 2025, the Provo SSA office confirmed receipt of that appeal. Shortly thereafter, despite our commitment to correcting SSA’s mailing error and continuing representation, Mr. VanAlfen asked us to withdraw from his case.<br><br>We understand Mr. VanAlfen’s frustration. Unfortunately, SSA mailing and processing errors are not uncommon. Over the years, we have encountered lost paperwork, misdirected notices, and repeated failures to acknowledge representation, sometimes requiring congressional assistance to resolve. While frustrating, the delay in this matter was relatively brief, and we were actively working to protect Mr. VanAlfen’s appeal rights. Based on the nature of his claim, we also anticipated that a hearing would likely be required to obtain benefits.<br><br>We hope Mr. VanAlfen has since had a successful hearing. Our office has handled thousands of Social Security claims, and situations like this are rare. We regret that this process gave the impression that his interests were not being advanced appropriately.

Hello Kim, <br>Over the course of my 35+ year career, I have given thousands of free consultations and have secessfully represented thousands of clients without issues with my interactions with them. I know that when you called you were understandably very upset. I tried to assure you that I was just the messenger, and I told you what you needed to hear and perhaps not necessarily what you wanted to hear. Part of that advice was that I could not help you further. Most people appreciate my direct response to their problems and do not view it as rude or demeaning. I apologize that I then did not handle your response to my advice in a way that was satisfactory and sufficiently sympathetic to your particular plight and state of mind. I don't recall being rude, threatening or demeaning, but I do recall cutting our conversation short when you engaged in arguing with me about my advice regarding the legal limitations within the system that would not allow me to assist you with your problem. I should have been more open to hearing you out during our free consultation and I apologize for that. I wish you well and hope that you are able to move on in your life. When individuals such as yourself provide me with valuable input like this, I always learn what I can do better to improve my interaction with potential clients who are understandably very upset about what has happened to them. All the best.

That you Kolby, I was so pleased that we had a successful outcome to your complicated case.

We are so sorry you had that experience. At times when we explain to people that we cannot help them and let them know what they can do or refer them to another attorney, that bluntness may be recieved as degrading or rude. It was not our intent and we will take to heart your comment and try to ensure that when we cannot help someone it is not personal. On the other hand we don't want to give people false hope. When someone does not have a case we can work on we tell them.

Thank you Chris, let's both hope that we are assigned a great medical panel that can understand the complexities of your particular problem.

Hello Life Choices, Unfortunately the law does not have an answer for a lot of problems and calamities that befall us in life. In your situation your issues did not have a legal remedy until specific events transpired. As I probably indicated to you, there are many attorneys out there who may have had a different opinion that you could have consulted with. I wish you all the best.

Thank you Jaime, it's always very satisfying to me when we achieve a highly successful result in a difficult case. All the best!

Thank you Brian, your very generous. I also highly value and appreciate the work that you did for me. I have a moment of great pride every time I can display your work.

I appreciate it Dick! As you are aware the insurance company has thrown at us so many obstacles and roadblocks. It's so fortunate that we were able to work well as a team and maneuver around every single one of them. Along with the successes that we have had that have provided you benefits, as you know we are still addressing additional hurdles and will continue to prevail in the face of very devious actions on their part. I always stick by all of my clients to the very end no matter how arduous the journey or how relatively speaking the benefits are to be gained because I know that every penny is important for you.

Dear Mr. Hyuga,<br><br>If I recall correctly, you requested a free consultation regarding an ongoing legal issue. You were very upset during the entire call. Because of that, I told you that I am the law’s messenger and don’t write the laws and can only assist people when the facts and the laws support them.<br><br>I’m not sure what you mean by “cuss out,” or not fighting for my clients. I did not use any intemperate language and did not take your case. Perhaps you misunderstood my tone of voice.<br><br>After you told me the circumstances of your case, I informed you that, based on the laws and the fact, I didn’t think I could be of any assistance for your particular issue. I further told you that paying me or any attorney would be, contrary to your best interests, most likely ineffective, and would probably unnecessarily impoverish you. I nevertheless offered to look into your issue in more depth but that I would have to charge you.<br><br>I offered advice on how to avoid future problems like the one you called me about. Perhaps this is what you took as “cussing you out.” I was however careful to tell you at the time that I didn’t know your particular circumstances but was only giving you advice on how to avoid future problems.<br><br>Nevertheless, to be fair, you didn’t hire me and you have no experience regarding the diligence with which I fight for my clients. I have fought diligently, tirelessly and zealously to advance their cases when supported by the laws and the facts. They have provided reviews herein.<br><br>Sometimes the best thing you can do for a person with legal problems is to tell them the truth about their case. Sometimes the worst thing you could do for a person with legal problems, is have them pay you to further look into and fight on their behalf when they will be left in the same position as when they first contacted you.<br><br>I apologize if I did not convey the truth of your matter to you in a manner that did not cause you to take offense.<br><br>Sincerely Loren M. Lambert

We appreciate the support you give to us and the kind words. We will always strive to take care of your referrals. Thank you, Joshua!

Thank you for this kind review, Jo! We enjoyed having you as a client and appreciate your patience throughout your case. We wish you the best in the future and, if needed, we would be delighted to work with you again!