Aylstock, Witkin, Kreis & Overholtz, PLC

Pensacola, FL

58
Attorney Index
50 reviews
3.7
Google Rating
273 reviews
Aylstock, Witkin, Kreis & Overholtz, PLC

Practice Areas

Personal Injury

Business Profile

Personal injury attorneyAttorney

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
90%
Response Rate
Highly Responsive
12-Month Trend
Declining

Review Intelligence

Avg: 53/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication57
Outcome54
Responsiveness52
Empathy55
Expertise51
Fee Transparency48
Trial Experience54
Satisfaction53

Client Reviews

Husky GraceLocal Guide
5 months ago

Very wonderful and understanding and listens to there clients matters

John Etterlee
6 months ago

My experience with this law firm in the 3M case has been gut-wrenching. I just got a settled closed letter in caselocker with Douglass A. Kreis at my case locker stating that all funds have been disbursed to me. I have yet to receive a single dime. I brought up this issue weeks ago, but these people cannot be communicated with. They are all crooks and liars. All they want is the maximum amount of money they can get out of you. STAY FAR AWAY! I will be filing complaints with the state and with anyone else I have to to get these people looked into. I can't believe this is how they treat Vets. All we are to them is a huge money grab. No wonder their Google reviews are abysmal. Reply to your response below: yeah, that would be great if you guys ever responded to emails. I’m seeking other opinions.

Response from owner

We are sorry to hear that you are frustrated with our handling of your case. Following your post, we have called you repeatedly to discuss your case. As you know we do not discuss the details of client’s cases on a public forum. We encourage you to give us a call or let us know when you are available to talk so that we can correct any miscommunication or misunderstanding relevant to your case. <br>-AWKO Team

Pastor GLocal Guide3 photos
6 months ago

I am a real person, who should have lost my life instantly on 2/15/2019 while at the movies with my sweet husband.Multiple blood clots hit BOTH of my lungs. Instead I lived & this is why I need to write this review. This law firm became my voice, when I had no clue about the legal language and all involved regarding my future. I did not know if I would live long enough to see anything happen. Mr. Bess was amazing and kind to me. But I must brag on Angel Lemaster that changed my tears to laughter on some of the most crucial days of my life. Its been a long process. Some days it felt like everything was canceled. The long days, months & years that I have suffered. Medical costs, financial stressors and strains were not making this horrible situation better. But I want to say this law firm was honest, never telling me what I wanted to hear. Angel never tried to get me off the phone on days all I could muster were tears. Instead she would say, "I wish I had better answers but these are the facts. Always sympathetic, encouraging and giving me the details of what she knew that kept me abreast of the why. What I love about this firm, Mr Bess, and Angel they have worked hard for me, They dont get paid until their clients get paid. I said all this to say, Thank you Angel and Mr. Bess for not getting my hopes up but always keeping it real and honest.

Response from owner

Thank you for sharing such a deeply personal and powerful experience. We are truly honored that you entrusted us to walk alongside you during such a life-altering time.<br>Your strength and resilience are extraordinary, and it means so much to our team to know that you felt supported, informed, and heard throughout the process. Navigating complex litigation while managing serious medical challenges is never easy, and we are grateful you allowed us to be your voice when you needed one most.<br>We will be sure to share your kind words with Mr. Bess and Angel. Providing honest guidance, clear communication, and compassionate support is exactly what we strive for, and it means the world to know that commitment made a difference for you.<br>Thank you again for your trust, your courage, and for taking the time to share your story. We wish you continued strength and healing.<br>-AWKO Team<br>

Coys gonewalkaboutLocal Guide10 photos
7 months ago

Not the right place

Joey Weeks
7 months ago
Response from owner

Thank you for the five-star rating! We truly appreciate your support and are grateful for the opportunity to serve our clients. If you ever have questions or need assistance in the future, our team is always here to help.<br>-AWKO Team<br>

New England USALocal Guide196 photos
7 months ago

I have participated in several class-action lawsuits against T-Mobile with the law firm Aylstock Witkin Kreis Overholtz. Although I initially thought it was a scam, I did receive payment.

Response from owner

Thank you for sharing your experience. We understand that lawsuits can sometimes feel uncertain at the outset, and we’re glad to hear that the process ultimately resulted in a successful outcome for you. We appreciate your trust in Aylstock, Witkin, Kreis & Overholtz and the opportunity to represent you.<br>-AWKO Team<br>

Sgt.Local Guide
8 months ago

Do not use. These attorneys will not respond to you they will not help you they have completely screwed me out of my AT&t claim. They told me that I was going to go arbitration even though I had a notification from AT&t that my Data had been breached. So I was trying to go through arbitration because they told me to, and then all of a sudden the payout and stuff is over with and they're like oh hey don't forget to fill out your claim form. These people are worthless and they will not respond to you. One star is too many but it made me give one. I would also like to add that I have been trying to contact an attorney from them for 4 months at least now I have left email after email I have called. It's impossible nobody ever responds. And now I could possibly get screwed out of my AT&t settlement because of these people telling me the wrong information. They told me I didn't have to fill anything out because I was doing arbitration and now all of a sudden they're like oh did you fill it out. But I have repeatedly tried to get in contact with an attorney and I never get a response and whenever I do get a response it's pretty generic or it's somebody that's acting like they're mad because I am trying to contact an attorney that is getting paid to do a job that they are not doing.

Response from owner

Thank you for taking the time to share your concerns. We’re very sorry to hear about the frustration you’ve experienced especially because of the emphasis that we put on ensuring all our clients receive timely and accurate information about their claims. While we cannot discuss the facts of any client’s case in a public forum, we would appreciate the opportunity to speak with you directly. While not every claim has a successful outcome, every client we represent deserves, and will receive, accurate information about their case. <br>Please contact us at your earliest convenience. <br><br>Thank you again for sharing your feedback. We hope to speak with you soon.<br><br>-AWKO Team<br>

Charise Lacelove
8 months ago

They're my lawyer's and not once have I had any problems with communication. Let alone been misled in my lawsuit sometimes it's best to leave it to the lawyer's and not speculate about anything 💯 it's in the judge's hand at the end of the day they can't snap there fingers and pay you when you want that's not how it goes..calm down people or I suggest yall find you a different attorney problems solved.

Response from owner

Thank you for taking the time to share your experience and for your kind words. We truly appreciate your trust in our team and are glad to hear that communication has been clear and consistent throughout your case. Our goal is always to provide honest guidance and advocacy while navigating a process that can take time and is ultimately guided by the courts. Thank you again for your support and for allowing us to represent you.<br>-AWKO Team<br>

Douglas Moss
8 months ago

I know this is a common thing to hear when people are disappointed with something but when I say "STAY AWAY", in this case it's definitely sound advice. I joined on to the xeljan's class action suit, which shortly after, in my case, was upgraded to a mass tort claim back in March of 2019 after being seriously injured with a pulmonary embolism and requiring two surgeries as a result. After 7 years I still have not seen one penny. This firm has used every excuse in the world to not pay out on my suit. Back in 2023 they told us the case was settled and asked for information required to settle out any liens that were present. They claimed they were getting a head start on settling these liens via an external company that specializes in this process. Fast forward to 2024 and I get a message from them requesting a copy of my driver's license so that they can start the process of settling liens?? They can't even keep their lies straight. According to them they had started this process the year before which obviously was not true. This brings us to December 2024 and the lawyer that is actually handling the case, Nathan Bess, phoned me to tell me that all but one of the liens on my settlement were negotiated out to zero dollars, and that he expected the remaining negotiation to net the same result. I could expect disbursement of funds within 30 days. As I write this review in mid-December 2025 the new lie is they're waiting for Pfizer to fund the special account that was set up to pay all of us. The account has not been funded and the lies continue. My personal opinion is that this law firm has received the funds, have stolen from "Peter to pay Paul" and is now waiting to replenish the coffers so that they can steal another client's settlement to pay us. This law firm should be investigated by the state's attorney's office in Florida. They have no business holding license in Florida or any other state for that matter to practice law. If I were the only one complaining about this type of behavior I'd say it might be me, however, review after review that I read contain the same complaints. No communications, lies when updates finally are issued, and finally, serious delays on payouts, and in some cases no payouts at all. Do yourself a favor, if you have a personal injury case or any case for that matter, do a little research and choose a law firm that is reputable because this firm "DEFINITELY IS NOT"! THEIR BEHAVIOR BORDERS ON CRIMINAL, AND I SUSPECT THAT IF SOMEBODY FINALLY INVESTIGATES THEM WE'RE ALL GOING TO FIND OUT THAT IN FACT, IT IS.

Response from owner

Thank you for taking the time to share your experience. We understand how frustrating and emotionally taxing a long and complex mass tort case can be, and we’re truly sorry for the stress this process has caused you.<br><br>When a case resolves, distribution of funds is affected by legal obligations that must be resolved such as liens, creditor claims including bankruptcy resolution, or other court-ordered processes, which must be addressed before any payment can be released. These requirements are outside of our discretion and are intended to ensure compliance with the law and protection of all parties involved. <br><br>Again, we are truly sorry to hear about your frustration and understand how upsetting delays in receiving settlement funds can be. Because client matters are confidential, we’re unable to discuss specific details of your case in a public forum. However, an attorney from our firm has spoken with you to go over the specific details of your settlement, listen to your concerns, and help clarify the issues that were most important to you. We understand that your questions have been answered; however, we encourage you to contact our office directly if you have any additional questions. Our goal is always to resolve matters as efficiently and transparently as possible, and we remain committed to open communication and to supporting you as this process continues.<br>-AWKO Team<br>

Shannon Wesley1 photo
8 months ago

Horrible unprofessionalism! They haven't updated their website for almost a year. Lack of communication, you can't even have the decency to let us all know what's going on with our T-Mobile settlement! By far this is the worst lawyers office I have ever dealt with.

Response from owner

Thank you for sharing your feedback. We’re very sorry to hear about your frustration and understand the importance of timely updates and clear communication. Sometimes the justice system moves very slowly and there are no material changes to a claim for long periods of time. That said, our policy is to communicate with all our clients on a regular basis even if there has been no change in the status of a claim. If that did not happen for you, we apologize and will strive to do better moving forward. <br><br>A member of our team will be reaching out to you directly to review your concerns, provide the most current information available, and ensure your questions are addressed. We value your feedback and appreciate the opportunity to improve and to better support you moving forward.<br><br>-AWKO Team<br>

Sean Fink
9 months ago

The appreciation for wanting to help disabled Veterans is there but once you find out that you’re taking over 70% of everything that would be coming in to help that disabled veteran is despicable. It’s incomprehensible that you couldn’t even split what you’re earning evenly with the veteran that is giving you what you’re earning.

Response from owner

Thank you for taking the time to share your concerns.<br><br>We will be calling you today and hope to have the opportunity to review you distribution statement with you which reflects how your settlement dollars are distributed. We can assure you that we have not taken 70% of any client’s settlement funds. Further, the Court overseeing this litigation has issued orders to ensure that all 3M claimants receive no less than 50% of their settlement funds. <br><br>AWKO is deeply committed to the representation of veterans and service members. We look forward to addressing your concerns with you directly. Thank you for the privilege of representing you in this important litigation.<br>-Team AWKO

Daniel MartinsLocal Guide
9 months ago

I have no complaints. As a paralegal, I know firsthand that clients will often criticize communication even when a firm delivers results. Honestly, I went into the 3M case with very little hope. After dealing with hearing loss and going through 3 ear surgeries from a shipboard incident during my service, I didn’t believe any compensation was going to be issued. But this law firm proved me wrong in the best way. The outcome they achieved meant more to me than I can put into words. And despite what people often say about communication, every time I reached out with a question, I received a timely response. Thank you and the team for exceeding my expectations and for helping our fellow veterans. Your work truly made a difference.

Response from owner

Thank you so much for sharing your experience and for your kind words. We are truly honored to have had the opportunity to represent you in your 3M claim. Your service and sacrifices mean a great deal, and we’re grateful for the trust you placed in our team.<br>We’re glad to know that the outcome brought meaningful support and that our communication met your expectations throughout the process. Our team is committed to being responsive and ensuring every client feels informed and supported, especially in cases as personal and impactful as this one.<br>Thank you again. <br>-Team AWKO<br>

Cesar GutierrezLocal Guide1 photo
9 months ago

My experience with this company has been deeply regrettable. The lack of communication is a significant issue; call-backs, especially concerning sensitive and time-critical information, were consistently and unacceptably delayed. The structure of the settlement payout was highly misleading and is now causing severe financial hardship. We were informed that our settlement would provide necessary assistance, but the funds are now being dispersed in partial, annual payments over a five-year period, severely diminishing their immediate utility. The most concerning issue is the unjustified unclear double-billing of fees. Despite the fees being explicitly deducted and accounted for in the initial settlement letter, the company is also applying substantial fees (allegedly 45%) to each subsequent annual payout. This practice essentially results in fees being taken out on every single payout, which was not transparently disclosed. Instead of providing the expected financial relief, the confusing fee structure and prolonged payout schedule have left us with only a small fraction of the anticipated settlement amount. This company needs to urgently review its fee disclosure and communication protocols

Response from owner

Thank you for sharing your concerns. Our goal is always to provide clear information, timely updates, and full transparency throughout the settlement process. The concerns you’ve raised are important, and we would appreciate the opportunity to review your case in detail to ensure that everything has been communicated and handled properly.<br><br>Because the details of your case are confidential, we encourage you to reach out to our team directly at 850-202-1010 so we can go over your file together, clarify any outstanding questions, and work toward a resolution.<br><br>Thank you again for bringing this to our attention. We take feedback seriously and are committed to improving communication and client experience wherever possible<br>-AWKO Team

bhonest
10 months ago
Response from owner

Thank you so much for your 5-star review! We truly appreciate you taking the time to share your positive experience. Our team works hard to provide the best possible support and service, and it’s wonderful to know that it shows. We’re grateful for your trust and look forward to continuing to serve you.<br>-AWKO Team<br>

john honore
10 months ago

A Masterclass in Legal Support: Ti’erra Carter is a Standout Professional My testimonial for Mrs. Ti’erra Carter of the law firm of Aylstock, Witkin, Kreis & Overholtz. I cannot speak highly enough of Ti’erra Carter and the truly phenomenal support she provided me throughout my settlement process with Aylstock, Witkin, Kreis & Overholtz. Serving as a Legal Assistant on the 3M Team and Document Review Team, Ti’erra is, simply put, a standout. As a U.S. Air Force retired service member, I deeply value clarity, organization, and consistent communication—qualities that Ti’erra exemplified at every turn. Dealing with a complex, long-drawn-out process like this settlement could have been overwhelming, but Ti’erra's presence provided a steady anchor. Her professional guidance and poise were unwavering. She expertly managed the often dense and confusing documentation, providing concise summaries and clear context exactly when I needed them. Her consistency was her most remarkable trait; she ensured I was informed every single step of the way and provide constant touchpoints with me, anticipating my questions before I even had to ask them. It's rare to find someone who combines such a high level of operational competence with such a genuinely reassuring client manner. Ti’erra Carter isn't just performing her duties; she's setting the standard for how legal support should function with clients. If you are a client working with Aylstock, Witkin, Kreis & Overholtz, you can rest assured that you are in the best possible hands with Ti’erra Carter on your team. Her outstanding work made a difficult process navigable, transparent, and ultimately, successful. Mrs. Ti’erra Carter is a credit to the law firm and should be promoted! Thank you Ti’erra! Bravo Zulu (well done!), John M. Honore Jr. US Air Force Retired

Response from owner

Thank you, Mr. Honore, for your thoughtful and heartfelt review, and for your service to our country. We’re truly grateful for your trust and kind words about your experience with our firm. Ti’erra embodies the dedication, professionalism, and compassion we strive to provide every client, and we’re delighted to hear how her communication and care made a difference throughout your settlement process. We’ll be sure to share your wonderful feedback with her and the entire 3M team.<br>It’s an honor to have had the opportunity to assist you—thank you again for allowing us to stand by your side.<br>-AWKO Team<br>

Christopher Young
10 months ago

This team strongly leans in to helping military veterans, and I am confident this law firm leaves no stone unturned. For instance, Ms. Carter went out of her way to keep me informed of what might be perceived as insignificant changes on a related concern; and yet, she paused her plan of the day to make it a point to inform clientele influenced by such an adjustment. This is one team you can count on to have your back!

Response from owner

Thank you for your thoughtful review and for recognizing our commitment to supporting military veterans. We’re proud to serve those who have served our country and are glad to hear that Ms. Carter’s communication and care made a positive impression. We’ll be sure to share your kind words with her and the team. It’s an honor to have your trust and confidence—thank you for choosing us to stand by your side.<br>-AWKO Team<br>

Chris WallsLocal Guide2 photos
10 months ago

Excellent service, great knowledge and very professional. Very satisfied with the outcome from my 3M lawsuit case. I recommend using them for your needs. Also the staff is very friendly and treats you with respect when you call regarding questions. Raina was the last legal assistant I spoke with and she explained all the details to me perfectly. Others did as well over the time of my case.

Response from owner

Thank you for your kind words and for taking the time to share your experience! We’re so glad to hear you were satisfied with the outcome of your 3M case and that our team provided you with knowledgeable and respectful support along the way. We’ll be sure to share your appreciation with Raina and the rest of the staff who assisted you throughout your case. It’s been our pleasure to represent you. Thank you for placing your trust in us!<br>-AWKO Team<br>

Terry Zick
11 months ago

Angel Lemaster has been providing me (as a client) with support for our lawsuit. She patiently answers questions, and has remarkable expertise to understand the paperwork and issues at hand. She articulates complexities with ease and provides reassuring understanding. She is light hearted with sincere friendliness. This helps me to relax throughout the process of completing paperwork. It would have been easy to give up because of feeling overwhelmed, but her guidance keeps me moving forward. Fortunately, she is accessible since I am on the west coast and challenged to contact the law firm during normal hours of business. On every level I can think of, she is the perfect person to support me during a very unexpected and uncertain process of being involved with a legal matter.

Response from owner

Thank you for sharing your thoughtful feedback! We’re so glad to hear that Angel has provided such knowledgeable, compassionate, and consistent support throughout your case. At AWKO, we take great pride in ensuring our clients feel informed and at ease every step of the way, and it’s wonderful to know Angel’s care and professionalism have made a difference for you. We’ll be sure to share your kind words with her and the team.<br>-AWKO Team

DonnyLocal Guide45 photos
11 months ago
Response from owner

We’re truly sorry to hear you may have had a disappointing experience. Our goal is always to support our clients with care, transparency, and respect. We’d love the opportunity to learn more and address any concerns you might have, please reach out to the firm at any time at 850-202-1010.<br>-AWKO Team<br>

Chris2 photos
11 months ago

I do not leave reviews for the hell of it. Yes, I was skeptical, but long story short, this team is great! Trust the process.

Response from owner

Thank you so much for sharing your experience with us, Mr. Lawson! We completely understand that starting the process can feel uncertain, and we’re grateful you placed your trust in our team. Hearing that you found our support worthwhile means the world to us. We’re always here to help and truly appreciate you taking the time to share your feedback.<br> <br>AWKO Team

Contact

Address
17 E Main St #200, Pensacola, FL 32502

Google Profile

Rating
3.7 / 5
Reviews
273
Status
Close
Claimed
Yes
Photos
14

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