Banks & Jones, Attorneys At Law

region, TN

61
Attorney Index
20 reviews
4.9
Google Rating
1,579 reviews
Banks & Jones, Attorneys At Law

Practice Areas

Personal Injury

Business Profile

Personal injury attorneyBankruptcy attorneyCriminal justice attorneyDivorce lawyerFamily law attorneyLaw firmLegal servicesTrial attorney

Review Snapshot

20
Total Reviews
Moderate Confidence
0
Last 90 Days
Inactive
5%
Response Rate
Low Response
12-Month Trend
Declining

Review Intelligence

Avg: 65/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication71
Outcome62
Responsiveness65
Empathy68
Expertise63
Fee Transparency63
Trial Experience62
Satisfaction65

Client Reviews

jessica Bean
5 months ago

Chad and Scott have been great with handling my case so far. I have no doubt they’re the best attorneys in Knoxville.

Brenda Yarber
5 months ago

Chad was awesome, I highly recommend doing business with them!

Brooke Weaver
5 months ago

Chad made me feel at ease with my legal issue. I would highly recommend him and the whole firm for your legal needs.

Savanna Jeffrey
5 months ago

Chad got my husband and I in extremely quickly after his accident and was a true professional. I would highly recommend calling him and Banks and Jones.

Seth Jeffrey
5 months ago

Chad has been awesome and attentive. Would Highly recommmed him and Banks and Jones.

tom finch
5 months ago

Great firm, great people!

Rick SartenLocal Guide5 photos
6 months ago

Updated based on response. Apparently Mr Jones has a reading comprehension problem. I have the original conversation on an AI phone text. I blocked your phone after you asked me for more information..... Original post>>>>>I called the office and asked for a consultation. They took down my information for a medical malpractice claim. Then a lawyers that represents the medical group in question called me to get information. I call that "Dirty Pool".

Response from owner

Mr Sarten, I have attempted to call you and or text you on seven (7) occasions since the posting of this review. Our office has never represented you and in fact you contacted our office on February 26 at 1:21 PM. Your call was then immediately returned by our office on that same day and a message was left for you relative to the same. We maintain meticulous records in my office and I can provide you down to the minute when these interactions occurred. <br><br>We have not, nor would we ever contact a healthcare provider and/or a potential defendant to advise them that you were contemplating bringing a case as you seem to intimate in your review. <br><br>I take great exception to your review and whilst I can understand someone who is unsophisticated misunderstanding a callback, I will not tolerate the maligning of the reputation of my office by your inaccurate review. Thus, why I had reached out numerous times and tried to straighten the same out with you both via phone calls from my office, my personal mobile phone as well as text from my mobile phone. All of which fell on deaf ears. <br><br>That being said, while I am an understanding, sort, I will not tolerate this and as such there would be two chances of me representing you slim and none and slim has now left town. <br><br>I wish you the best of luck, but it will not be with my firm as hell will freeze over before I will allow my firm to represent you. <br><br>You SIR, owe myself and this firm an apology as even when I personally reached out to explain your misunderstanding you simply chose to ignore and rebuff those overtures. . <br><br>If you wish to discuss and apologize you may reach me at the office at 865-546-2141 or my mobile at 865-556-7218. <br><br>This firm cowers to know one and we take our 65+ year reputation for excellence very seriously. <br><br>UPDATED REPLY to the nonsensical review and subsequent attempt to update. I ordinarily make a practice of not getting in a battle of wits with unarmed individuals, but in your case, I will make an exception. You contacted our office, we immediately responded and asked in that response for more information. We have not, would not, and have never contacted the party against whom you were getting ready to bring a healthcare liability action.<br><br>When you left your nonsensical initial review, I contacted you because it made no sense and it was asinine concerning what actions you allege concerning my office. <br><br>I have no intention of allowing the musings and paranoia of someone to stain my firms reputation and will always fight to preserve the same. <br><br>Once again, good luck with life ias it’s gonna be awful tough on you with your paranoia and delusions.<br><br>T. Scott Jones , Sr. Managing Partner<br>

Naomi Young
6 months ago

Awesome job so far. Scott got us into the office very quickly

Whitney LittlejohnLocal Guide2 photos
6 months ago

From start to finish, they were professional, knowledgeable, and genuinely attentive to my needs. They took the time to explain every step of the process, answered all my questions, and made what could have been a stressful situation feel manageable. Their expertise truly made a difference.

Brittany Gordon
6 months ago

I had a very great experience here and they helped me out soo much definitely recommend them.

Whitney Sky
6 months ago

Mr Jones really saved my future! Highly recommend!

Sydney Odom4 photos
6 months ago

Going through a legal situation is stressful, but he made it much easier to get through. He was confident, honest, and delivered a better outcome than I expected. I’m thankful for his help and would not hesitate to recommend him.

giselle aranda
6 months ago

T.Scott Jones was very professional and got my case taken care of very quickly. He was such a big help to me and was able to get everything handled. I am so thankful for him!! He is the best!

Kimberly Trotter
6 months ago

Banks & Jones has the hardest working attorneys!

Whitney Webb
6 months ago

Chad is a world champion and this law firm is great!

Jasper Bell
6 months ago

These guys are the best and fought hard for me in my accident case!

Hanna Brown
6 months ago

Best Attorney in Knox Vegas! The only lawyers to go see!

ethan floyd
6 months ago

Great job on my cases and the best in Knoxville!

Danielle McnishLocal Guide
6 months ago

Recently Chad & Scott assisted me on a personal injury case. I hired the office in October of 2025 here it is February and my case as been settled. They have been very caring, responsive and wonderful this whole time. I would 100/10 recommend.

Hannah Berry
6 months ago

Contact

Address
2125 Middlebrook Pike, Knoxville, TN 37921

Google Profile

Rating
4.9 / 5
Reviews
1,579
Status
Open
Claimed
Yes
Photos
21

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