Brandy Austin Law Firm, PLLC

Dallas, TX

68
Attorney Index
11 reviews
3.9
Google Rating
11 reviews
Brandy Austin Law Firm, PLLC

Practice Areas

Personal Injury

Business Profile

Personal injury attorneyBankruptcy attorneyCivil law attorneyCriminal justice attorneyElder law attorneyEstate planning attorneyFamily law attorneyAttorneyTrial attorney

Review Snapshot

11
Total Reviews
Moderate Confidence
0
Last 90 Days
Inactive
36%
Response Rate
Low Response
12-Month Trend
Declining

Review Intelligence

Avg: 79/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication83
Outcome81
Responsiveness82
Empathy83
Expertise80
Fee Transparency73
Trial Experience75
Satisfaction78

Client Reviews

Michael Scott
7 months ago

Just wanted to share my experience about my call with this firm. I spoke with the sweetest young woman named Darian? I believe that was her name, that just absolutely made my day! Even though this firm doesn’t handle my type of case, I just wanted to speak on the professionalism and care that this group took with me in such a brief interaction. If I ever have something that your firm does handle, I will definitely be back as well as referring people to you in the future. Thanks again, Darian!

paul beck
7 months ago

had a great experience with Brandi Austin Law Firm. From the first call to the final outcome, the team was professional, responsive, and genuinely cared about my case. Brandi Austin is knowledgeable, confident, and took the time to explain everything clearly so I always knew what to expect. I felt supported and represented every step of the way. I highly recommend Brandi Austin Law Firm to anyone looking for a trustworthy and dedicated attorney

Scott RoyesLocal Guide1 photo
7 months ago

Friendly, knowledgeable, and professional service at all times. Brandy and every single member of her team has been incredibly supportive and has strongly advocated on my behalf for many years. Leslie has been fantastic. Darian is 100% outstanding and a pro. And Trey has been incredible FOR YEARS. I've been very happy with my experience working with this firm.

Response from owner

Thank you!

Sensou Zenaku
8 months ago

The woman who answered the phone that was doing intake was absolutely obnoxious. She kept interrupting me, was rude, disrespectful, not very knowledgeable and completely turned me off. She wouldn’t give me her name after I told her I didn’t like how she was communicating with me. She hung up on me when I asked a few questions she didn’t want to answer. One of the questions was asking her for her name. I have never spoken to any Law Firm let alone any reputable business with a person this ridiculous as first point of contact. I wouldn’t do business nor male an appointment with their Attorneys for a 30 minute consultation based on how horrible the lady was who took my info. Save yourself some time and skip right past this nasty behavior from a Law Firm and call the next. I wouldn’t use them now bother as they come across as con artists.

Response from owner

Thank you for taking the time to share your experience. I'm genuinely troubled by what you've described - this does not reflect the professional standards we maintain at our firm.<br><br>The behavior you encountered is unacceptable, particularly refusing to provide a name when asked. Every person who contacts our office deserves respectful, knowledgeable service from the first point of contact.<br><br>I would very much like to speak with you directly to understand exactly what happened and make this right. Please contact me at brandy@brandyaustinlaw.com - I'm Brandy Austin, the managing attorney, and I personally want to address this.<br><br>Regardless of whether you choose to give us another opportunity, I'm committed to ensuring this doesn't happen to anyone else.

Analisa Rodriguez
11 months ago

Very disappointed with this service. I had called a month previously to set-up an appointment as a Texas Legal member for prenuptial contracts. I was rescheduled three times only to be told that the service is no longer offered through Texas Legal. I would highly encourage that the firm updates their services on the website so that I wouldn't be wasting my time to be rescheduled and waiting for an appointment that was never going to happen.

Response from owner

Analisa, I’m sorry for the confusion and the frustration this caused. To clarify, we do still provide prenuptial agreements; however, they are not covered under Texas Legal with our firm. That distinction should have been made clear at the very beginning, and I regret that you were rescheduled several times before receiving that information.<br><br>We’ve updated our scheduling process so that Texas Legal members knw right away which services are and are not included through our firm. If you’d still like help with your prenuptial agreement outside of Texas Legal, we’d be glad to assist you.

Richard Smith
1 years ago

The lady that handles the intake of new clients was extremely rude. She was very argumentative. I was confused because I call for assistance but the lady would constantly interrupt me to the point I couldn’t finish a single sentence. She hung up on me in the middle of explaining my situation. The interaction with her was unprofessional and a bad look on the firm.

Response from owner

Thank you for your feedback. We have carefully reviewed our call logs and procedures for the timeframe mentioned and cannot locate any record that corresponds to this interaction. We maintain detailed records of all client communications and take pride in our professional intake process. If you are a genuine prospective client who experienced this issue, please contact us directly at 817-841-9906 with additional details so we can investigate further. We are committed to providing exceptional service to all clients.

Bryan Bassman
1 years ago

Darian Berryman was incredibly helpful when I was in need of some advice. She helped answer some questions and facilitate a meeting with an attorney that helped us feel more confident in making our decision with a family issue. Thank you all very much! We will be back for sure!

Fatimah Reaves
2 years ago

I called for a consultation on changing my name. They emailed a packet and gave instructions on what to do and where to file. In less than a month, I had my new name. Super helpful! Highly recommended!

Hanna Cassell
2 years ago

Very helpful!

Brandon Lewin2 photos
2 years ago

I reached out about a construction contract review. The liaison for the firm reached out and told me they did not have the experience to service my needs properly. But they did point me in the right direction. They were very helpful!

Tony WestLocal Guide37 photos
6 years ago

Contact

Address
2001 Ross Ave #700, Dallas, TX 75201

Google Profile

Rating
3.9 / 5
Reviews
11
Status
Open
Claimed
Yes
Photos
5

Add this badge to your website

Get embed code