region, NC
City of Oaks was hired by the buyer of our home. We completed the seller docs and agreed to have city of oaks prepare our closing docs as well for a fee. I called the office as I had a couple of questions. I was told that the attorney did not work in the office, I could email the attorney. I emailed the attorney and asked him to please call me. He replied stating he would not call me because he if did our conversation could be construed as legal advice and since I didn't hire him, he would not talk to me on the phone. The only option I was given was email. My husband and I went in to sign our documents. At the closing they sat us at a table that was shoved into a very tight corner and had food crumbs all over it. There were open bags of chips that were pushed aside so we could sign on the dirty table in an open area with no privacy. It was very uncomfortable. As we were going through the documents, we were asked to sign a affidavit that we are US Citizens, my husband is not. This was never asked before this time. The person having us sign walked away from the table and we could hear them whispering in the hall. They didn't seem to know what do to. Then they sent over the paralegal with a document we have never seen before and according to her we need to submit to the IRS. We were confused and told them we have never had to sign anything like this before at any of our other 15 closings, she blurted out "Do you pay taxes?" We replied that we did and that my husband is a permanent resident here with a social. They were so confused by this. My husband and I were both shocked that they had never dealt with a buyer/seller that was a permanent resident. Our closing was scheduled for a Tuesday, we were never notified by the closing attorney that the closing had been postponed. When the buyer finally did close, the office could not find the documents we had signed. They also could not remember if we had signed or not. Eventually, they were able to find our documents however, since there was a delay, there was a delay in the buyers funds and since this attorney's office does not electronically record the deed and the office only sends wires at the end of the day, we were not able to receive our money until the following day. This is a huge deal if you are waiting on your funds for another closing. I see all the good reviews and good for them. Our experience with this office was the worst we have a had with an attorney's office.
We accept your criticisms and will strive to do better!
Great place to close on a house. Professional staff/paralegals were efficient and capable.
Thank you Melissa, we appreciate you!
Amazing firm with high level communication and customer service. Thank you for walking us through our needs Vincent. We will be back.
The whole team was professional, courteous and had great communication. It was a seamless closing!
Thank you, Adrienne! It was a pleasure working with you as well.
City of Oaks Attorney/Title Company are top notch and provided our group with quick responses and always went above and beyond for us. Very personal feel to their group! We are an investment company and when we started to buy and sell in NC as a new state to us they were there to accommodate us every step of the way. Dean Acherman, made each transaction seamless and very personal. Our first pick when we have a deal in North Carolina!
Jonathan was not only informative but he was also prompt to assist!
I wanted to share that I have thoroughly enjoyed working with the entire team at City of Oaks Law. They are very knowledgeable, helpful and respond in a timely manner. Real estate closings can be stressful. But Dean, Sara and team are a constant source of relief throughout the closing process. Plus they had water and peaches at our last closing! Highly recommended!!
Thank you, Mr. Andrews!
Great experience working with city of oaks law! They quickly helped us schedule a closing within a week and were very responsive to questions. I would definitely recommend them for home closings!
Above and beyond incredible customer service! I had an extremely unusual complication with my closing and my sellers made it impossibly difficult on us (while I was 8 months pregnant). Dean and his team at City of Oaks not only identified the problem just in time, but also worked tirelessly (without charge!) to fix the problem and help us close just in time! He has continued to be a responsive and always helpful resource even more than a year after closing when I had questions and issues. I couldn't recommend them enough!
Best law firm in Raleigh. The entire team is thorough and dedicated to solutions. Fantastic group
Title: A Heartfelt Gratitude for the City of Oaks Law Services: Exceptional Care in My relatives Probate Case Review: I recently had the privilege of working with the City of Oaks Law to handle my relatives small probate case, and I cannot express my gratitude enough for the exceptional care and support they provided throughout the process. From the very beginning, their team, Mike, exhibited a level of attentiveness that immediately put me at ease. They took the time to listen to my concerns and fully understand the intricacies of the case. It was evident that they genuinely cared about helping me achieve the best possible outcome on the behalf of my beloved family member. Mike and J’s dedication and responsiveness were remarkable, as they promptly addressed any questions or concerns that arose during the process. I highly recommend City of Oaks Law to anyone seeking legal assistance in probate cases or any other legal matters. Their professionalism, compassion, and dedication to their clients make them truly exceptional. I am forever grateful for the peace of mind they provided and the successful resolution of my relatives probate case. Thank you, City of Oaks Law, for your unwavering support and excellent service. C.H.G Washington, DC
RUN!! Unethical and lacking diligence.
Too bad there's no way to give zero stars. Dealing with this firm this time was a nightmare. Don't expect timely or courteous treatment. I sure did not get professionalism from anyone there but their kind and efficient notary public. Avoid added anxiety in closings and choose a lawyer that will actually look out for you.
Thank you for making our experience so easy and quick, particularly during such a busy time like the holiday season. We especially appreciated Mr. Anderson, who was kind enough to respond to our emails, even during the Christmas weekend. Thank you so much for all of your help!
Easy to work with. Convenient. Good, centralocation and no time wasted.
Thank you, Mike!
Thank you, Sheree!
Jon is extremely knowledgeable and very friendly. I’ve worked with him on a few family planning items and we highly recommend his service.
Thank you for your kind review!
I can’t say enough about this firm! They are always professional and courteous when I come to the office, from the paralegals all the way to the lawyers. Recently Jon Anderson represented me and I would give him 10 starts if I could. He’s responsive, punctual, incredibly knowledgeable and always has a smile on his face. You can tell he loves life and loves his job which I think contributes to his success. I will use Vincent and Jon for all of my future real estate closings!
Thank you, Jennifer! We are happy we could help and look forward to working with you again in the future.
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