Crandall and Katt Attorneys at Law

region, VA

61
Attorney Index
20 reviews
4.5
Google Rating
351 reviews
Crandall and Katt Attorneys at Law

Practice Areas

Personal Injury

Business Profile

Personal injury attorney

Review Snapshot

20
Total Reviews
Moderate Confidence
0
Last 90 Days
Inactive
85%
Response Rate
Highly Responsive
12-Month Trend
Declining

Review Intelligence

Avg: 63/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication74
Outcome57
Responsiveness71
Empathy73
Expertise56
Fee Transparency55
Trial Experience57
Satisfaction64

Client Reviews

Arnold
5 months ago

Crandall and Katt did an awesome job for me; I was kept informed of the process and the representation was the best I could have asked for. Lenny Dillion did an amazing job through the process, and I can't thank him enough. I would highly recommend this law firm to anyone in need of help.

lori palmerLocal Guide3 photos
6 months ago

They helped out with something and thank them for it if u need help they can help u out

Response from owner

Thank you so much for this review! I have let your team know of your pleasant experience!

Kenneth Daniel
6 months ago
Response from owner

Thankyou for the nice 5 star review. We are very hummbled at the support!!

Mike Jones
6 months ago
Response from owner

We appreciate the 5 star review you submitted on our behalf!

Azariah Campbell
7 months ago

Very well done! There was a bit of a wait after my wreck but it was worth the wait! They were confident and very helping. Highly recommend, and big thank you to Bill

Christopher Woods
7 months ago

Mr Bill Kelly was an amazing lawyer and helped me all the way through. Great law firm.

Raven Marshall2 photos
7 months ago
Response from owner

I enjoyed speaking to you and again want to thank you for the positive 5 star review!

Vicki Sink
7 months ago

Debbie was excellent to work with, she always replied to my questions professionally and in a timely manner. Everyone I dealt with at Crandall and Katt was beyond helpful. I would highly recommend them.

Response from owner

Thank you, Ms. Sink! We appreciate the 5 star review!!

Melanie Roberts
7 months ago

I am beyond frustrated with this law office and their handling of my late uncle and grandfather’s wrongful death case. They were killed in a car wreck that was not their fault, and this office was entrusted with representing our family during an already devastating time. When they passed, my mother was listed as the administrator of the account. My mother has since passed away, and I was told months ago that I would be made the administrator so the case could move forward. That has never happened. Instead, this office has done absolutely nothing while the case has been sitting idle. Communication is nearly impossible. Calls go unanswered, emails are ignored, and when I do manage to speak to someone, I am given vague, inconsistent, or unclear answers with no follow-through. I formally requested a copy of the case files to ensure everything is being handled properly. I was told the files would be provided. It has now been FIVE MONTHS, and I still have not received them. This level of inaction and lack of transparency is unacceptable, especially in a wrongful death case where a family deserves diligence, respect, and accountability. We trusted this office during one of the hardest times of our lives, and that trust has been completely broken. I would strongly caution anyone considering this firm to think carefully before moving forward. JWR

Response from owner

Ms Roberts-I would be happy to discuss your concerns offline as we don't show you as a client or anyone we are authorized to discuss case specific info with. Richard Huff, Firm Administrator 540-342-2000

Dilan Martinez
8 months ago

A huge thank you to Crandall and Katt!! I had a great experience with them, they always made sure to keep me updated and informed with everything going on. William Pattisall and Debbie Daniel’s did an amazing job communicating and working with me. I would definitely recommend them.

Response from owner

We are most appreciative of the fine review!!

Nate M8 photos
8 months ago

I was involved in a car accident a while ago and I'm so incredibly thankful I was able to be represented by this law firm. They wasted absolutely no time with handling my case, from contacting all the insurance providers involved, getting all of my medical records and medical bills, to negotiating with the at fault insurance company for a much more than fair settlement. The paralegals are extremely personable and are always available when you call to answer any questions. The last thing someone wants to do is to deal with the headache of handling their own case after they fall victim to a car accident, and it was such an extreme blessing to have a law firm that truly cares when you need them most. All of that being said, they are in the process of handling ANOTHER case of mine, so this is the second time I have had them represent me, and I am much more than satisfied already. Do yourself a favor and if you are ever in an unfortunate car accident, CALL THIS LAW FIRM ASAP.

Response from owner

Thank you for your genereous praise for our team! We are happy to have met your expectations and will strive to do so again!!

Delonzo Petty
8 months ago
Response from owner

Thank you for your review. We appreciate your trust in Crandall and Katt Attorneys at Law.

David Graves
8 months ago

I had a great experience with Crandall & Katt. They kept me informed on what to expect and were right on point delivering those expectations. They were always available for questions in handling my concerns. I would highly recommend them to handle your accident claim.

Response from owner

We are most appreciative of your kind comments!!!

Tasahia Copeland1 photo
8 months ago

I just wanna say thank you soo much for the great team that, I had on this case. Y'all have done an awesome job 🤗💯❤️ I can't thank y'all enough. I will tell anyone that if they want a good case and a good attorney as well and a good paralegal they got you. I love y'all and, I hope y'all have the best of last "2025" going into "2026" Merry Christmas & A Happy New Year 🌲🎁☃️🎉🍾❤️

Response from owner

We appreciate the glowing review! I have shared your kind comments with your team and wish you a Merry Christmas as well!

Jason Smith
9 months ago
Response from owner

We thank you for the wonderful review!

Shell
9 months ago
Response from owner

Thank you for your kind review!!! We very much appreciate it!

Brooke Marshall
9 months ago

I had a good experience working with William "Bill" Key. He was very communicative throughout the process and always pleasant to work with. I appreciated how clearly he explained each step. The only downside was that the case took longer than expected to resolve, which was a bit frustrating at times, however Bill was always on top of things! Overall though, he was professional, knowledgeable, and I’m grateful for his support.

Response from owner

Thank you for your 4 star review! I'll let Bill know of your comments!

Stephanie Cheatham1 photo
10 months ago

I was very pleased with the results of my case against an impaired driver that hit me head-on. The team at Crandall and Katt made the whole process very easy and got a nice settlement for me. I would definitely recommend them!

Response from owner

Thank you so much for your review and and kind comments!

Ashley RowlesLocal Guide12 photos
11 months ago

Absolutely wonderful staff! They really go above and beyond! 🙏🏻

Response from owner

Thank you!! We truly appreciate your recognition!

Kevin Lorson5 photos
11 months ago

If you’re injured in an accident. There is no better law firm to help you through this stressful time in your life. Everyone was very pleasant to work with. And made this experience so much better than I expected it to be! Highly recommend Crandall and Katt Attorneys at Law!

Response from owner

Thank you for sharing your feedback.Your recommendation means everything to us.

Contact

Address
366 Elm Ave, Roanoke, VA 24016

Google Profile

Rating
4.5 / 5
Reviews
351
Status
Open
Claimed
Yes
Photos
11

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