Fillmore Spencer LLC

Provo, UT

67
Attorney Index
50 reviews
4.6
Google Rating
272 reviews
Fillmore Spencer LLC

Practice Areas

Personal Injury

Business Profile

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Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
30%
Response Rate
Low Response
12-Month Trend
Declining

Review Intelligence

Avg: 62/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication70
Outcome61
Responsiveness68
Empathy69
Expertise54
Fee Transparency47
Trial Experience61
Satisfaction62

Client Reviews

Michael HardyLocal Guide11 photos
6 months ago
Alan Barben3 photos
7 months ago

Mark Dodd is great. Give him a call if you need something done. Very professional and stays on top of things.

Jose Vazquez
7 months ago
Alejandra Alvarez
7 months ago

I had an excellent experience with Fillmore Spencer after an accident. From the outset, the team demonstrated a high level of professionalism, legal expertise, and commitment to my case. They provided constant support, clearly explained each stage of the process, and diligently and effectively defended my rights. Thanks to their experience and personalized attention, I was able to face a difficult situation with confidence and peace of mind. I highly recommend Fillmore Spencer for their professional ethics, efficiency, and compassionate approach.

Rafael
7 months ago

Excellent service, very grateful for the results.

Jake estepp
8 months ago

Fillmore Spencer did a horrible job, cost me money, and ensured that I will remain in pain because of their lack of diligence. I was working with Randy Spencer on a car accident case that we just finalized from 3 years ago. I did almost 2 years of physical therapy, doctors appointments, Injections, Chiropractic work, and decompression. I am still in horrific pain, but my doctor told me to stop treatment and look into alternative care options because the treatments we were doing were not helping, but hurting. I found a clinic that does injections and electrical pulse therapy to strengthen my back muscles again which is what I need done. The clinic does not operate with insurance liens, so I was told by my legal representation to get a future care treatment plan from the clinic and that would be figured into the case and I would be awarded the money needed to get my therapy. I had spoke with the legal office several times about what my treatment plan was, and they were told all of the details. They get an offer from the insurance to settle without even considering the additional care cost of around $150,000, and I wanted to go through arbitration to try to get the cost of the future care covered. This is when Randy Spencer called me on the phone to convince me not to go through arbitration because I would most likely end up with less money because they will not view the treatment plan as a legitimate treatment even though I have had a few treatments done that I paid for out of pocket, and they worked for me. I asked why they let me go through all of the work of going through the trouble of getting a future treatment plan that the insurance would just disregard, and I still have not gotten an answer on that. So basically, They took 1/3 of my settlement, but my "Legal Counsel" didn't "Counsel" me. They ended up just costing me money. There was no reason for them to know what my treatment plan was for a year, wait until its too late to find a different treatment plan, then just tell me that treatment plan would be viewed as Taboo. I gave them around $33,000 of my settlement amount and they did not guide me correctly through this. I will never use this attorneys office again, and I hope nobody else ends up throwing away money on such negligence.

Doug Barclay5 photos
8 months ago

Randy Spencer was a huge help during a stressful time. Our insurance company wasn’t willing to cover us after an accident, and Randy stepped in quickly. He was very responsive, asked the right questions, and kept things moving. He sent a strong letter to the insurer with citations to Utah law and made it clear he was prepared to file a complaint. Almost immediately after that, the insurance company changed their position and covered us. Randy was efficient and mindful about keeping his billable hours down, and he genuinely focused on making sure we were treated fairly. I’m very grateful for his help and would recommend him without hesitation.

Response from owner

Doug--thank you for your kind review. It was a pleasure to assist you and persuade the insurance company to treat you right!

Stephanie Barclay
8 months ago

We can’t recommend Randy highly enough. He was a very capable attorney, incredibly attentive to the details, very warm and kind when he explained legal issues to us, and he resolved our legal issue in the best way possible. We feel incredibly grateful that he took our case. We confidently give our highest recommendation that Randy would do an outstanding job for you.

Response from owner

Stephanie--thank you so much for taking the time to write a review. It was my pleasure to help!

Jack BrownLocal Guide10 photos
9 months ago

Keep placing me on hold???? Where is my money... BEWARE OF THIS PLACE THEY WILL KEEP YOUR MONEY AND IGNORE YOU! Fillmore Spencer will take your money and when they owe it back to you, they will not respond.And ignore your phone calls, not a good business to deal with

Luis Leon
9 months ago

I am very grateful for the support they provided; everything was efficient and the service was excellent. I greatly appreciate that they spoke Spanish, which made the entire process much easier. I recommend them 100%; they are very good at their job and always ensure the customer receives the best possible service. God bless them, and thank you very much.

Response from owner

Luis--thank you so much for taking the time to leave us a review. It was a pleasure to represent you and help you get a good result in your accident case. Best wishes in your future! <br><br>Randy and Debbie

Ismael Martinez
9 months ago

Working with Filmore has been great! I worked with Debbie and she has been very helpful and worked diligently on working on my case . I was very skeptical at first because This was all new to me and i had many questions and concerns, but they helped me understand the process and very communicative and explained the best approaches for my case. If it wasn't for them, i don't know what I would have done with my medical bills since my motorcycle accident. I really appreciated the settlement they did and what they were able to provide for me with lowering my medical expenses. Highly recommend.

Response from owner

Ismael--thank you for taking the time to leave us a review. It was our pleasure to help you and get everything worked out well on your case! We wish you the best in your future!--Randy and Debbie.

Maria the z11 photos
10 months ago

I'm sharing my experience with the Fillmore Spencer team of lawyers who handled my car accident case. They were always attentive to my needs, and their help was 100% excellent, especially Ms. Devora Oportunidad. They made me feel very comfortable from the beginning. Thank you so much for everything, and God bless you. 😃❤️❤️❤️

Response from owner

Maria--thank you for allowing us to assist you in your auto accident case. We are glad we could get a great result. We wish you the best in all you do!--Randy and Debbie

Dee1 photo
10 months ago

Great experience with Mark Dodd. He handled my worker compensation case professionally and competently. No one else would take my case and Mark achieved a result even better than was expected, and rather quickly too. He's very knowledgeable and explained everything thoroughly. I've also collaborated with the attorney Randall Spencer and his paralegal team Dallas and Debbie; their work and Randy are exceptional, they're true professionals and great people who've done a lot for me. Highly recommend this firm as a first choice.

Seth Stewart2 photos
10 months ago

Words cannot describe the amount of help and support we received from Laura and her associates. They guided us through every step of the process from preparing for our interview to making sure we had everything needed for my wife’s adjustment of status. We’re truly grateful and blessed for the incredible service we experienced, from their call center representatives to the outstanding care Laura provided as our lawyer. My wife and I will forever be grateful for their dedication, professionalism, and compassion.

EllenLocal Guide8 photos
10 months ago

Have you ever played the game “Never have I ever?” Well, this game comes to my mind when I think about lawyer Mark Dodd. I had an incident where I really thought I had a case and contacted many different lawyers in Utah. Mark was the only one out of all of them who wanted to see the paperwork and really review it. For free, he took the time and pondered on my case. I know he’s a busy guy, and I am so appreciative that he would do that for me. Ultimately, he said, I did not have a case, but explained to me why. I told him that was the first time that I had heard any of “the reasons” and was so impressed by him. He’s just a great human and a great lawyer. Thank you Mark. I appreciate you even if it didn’t turn out to be the answer that I wanted, you made me feel right about not going any further with my case. If ever I need someone like you in the future, you’ll be the first one I’ll be calling!

Mike Blymiller
10 months ago

I have been working with Fillmore Spencer for over a year with Mark Dobbs the first couple months I made sure I got all the paperwork they needed on time within a week of being asked about it I spent the next year doing tests and stuff with different doctors each time I had to get an appointment it took months so that is why it is taking all this time he had to get one paper and took him over 3 months I've been contacted twice in the past month about Him or is Aid getting ahold of me neither time high have I been called or contacted there's been at least five times he has not contacted me when he set up appointments every time I call him he's busy I never get a call back I feel like the 33.5% he is getting I'm throwing down the garbage because I have done all the work up to now to get anything done I really would like to know what he's getting paid for I guess nothing because he has done nothing he has contacted workman's comp at least to get my appointments for the doctors but that's all I know he is done his aides have done everything else but still it shouldn't have taken months to make a phone call to workman's comp to get my appointment I'm sorry about the one star but something really needs to get done

Ty MorrisLocal Guide18 photos
11 months ago

Terrible place! My mother hired Adam to help us with a divorce case, paid him a retainer which he stated would be most of the case and probably wouldn't cost much more. It was usually difficult to get ahold of him, about 8 months into the case I was told my mother owes an additional $7,000 and then more lost communication and my mother lost her court case and everything she owns!

Response from owner

Thank you for taking the time to share your feedback. I am truly sorry to hear about your disappointment with the outcome of your mother’s case. I understand how emotional and difficult these matters can be, and I know that the result was not what your family had hoped for.<br><br>This was ultimately a fact-specific legal issue, and despite presenting all the evidence and witnesses available to us, the judge ruled against your mother based on the statute.<br><br>With respect to communication and billing, we met multiple times in person, by phone, and through email and text during the course of the case. From the outset, I explained that the retainer would be applied toward fees and that additional costs could arise depending on how the case developed, this is also reflected in the engagement agreement. In fact, when the initial retainer was exhausted, we worked out a very minimal payment plan in order to continue representing your mother, and I invested significant time and work even after funds were depleted.<br><br>I know it is frustrating when a case does not end in the desired result, but I want to assure you that we worked diligently to present the strongest case possible based on the facts as they were given to us. I wish your family the very best moving forward. -- Adam

Tyson BellLocal Guide
11 months ago

Mark Dodd is the finest attorney we have ever worked with. He is professional, personable, and a dang good attorney.

Dolores Clark
11 months ago

Barney Madsen did a great job for me. He is professional, responsive, knowledable, efficient, kind and he listens. He gets results. Thank you Barney.

Giovanna Coronel1 photo
1 years ago

Working with Laura has been such a simple process and she was always on top of our case, Highly recommend working with her! Love that she mainly communicates through email!

Contact

Address
3301 N University Ave, Provo, UT 84604

Google Profile

Rating
4.6 / 5
Reviews
272
Status
Close
Claimed
Yes
Photos
10

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