Franklin Legal Group

Oceanside, CA

82
Attorney Index
50 reviews
4.8
Google Rating
88 reviews
Franklin Legal Group

Practice Areas

Personal Injury

Business Profile

AttorneyLaw firm

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
100%
Response Rate
Highly Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 98/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication100
Outcome100
Responsiveness100
Empathy100
Expertise100
Fee Transparency91
Trial Experience93
Satisfaction96

Client Reviews

MM08 NJ
5 months ago

Extremely happy with my customer service rep. She was polite, friendly and helped me with my issue.

Response from owner

Hello! It's our pleasure to help you! Don't be a stranger and don't hesitate to let us know whenever you need assistance :)

janice rodriguezLocal Guide
5 months ago

Thank you so much for all your help. You guys have been so helpful and great!

Response from owner

Hello Janice! You are welcome! You're great to work with :) Have a great weekend!

Tracy McCurdy
5 months ago

Very helpful with my debt management and customer support

Response from owner

Hi Tracy! It's great to hear from you! Thanks so much for sharing about your experience with Franklin Legal Group! Take care :)

Escalante Transport Inc.Local Guide
5 months ago

This people are based of of lies to keep you in the program im told something different every time I get a call im going on 4yrs with these lies about 6month or so I was told out of 5 accounts 3 where settled now this worker tells me its only 2 accounts thats just have been settled, I cant believe the lies to keep you in the system so I ask to cancel no they say ill lose all the money's its been given to whatever other settlements they've got going which its a contradiction being she just said I have no money accumulated because of the 2 last and only settlements in 3yrs , what you guys think ????

Response from owner

Hello! Thank you for giving us an opportunity to clarify your program progress! Currently you are in month 16 of the 44 month plan you chose at your time of enrollment. At this time we've negotiated settlements on 2 out of the 3 accounts you enrolled into the program. You have made great progress and seem to be right on track :)

Kelly Coleman
5 months ago

Thank you for helping me get out of the financial situation I was in. Everyone was so kind and helpful!

Response from owner

Howdy Kelly! You're welcome! It's been our pleasure to assist you :)

Vanessa Brown
5 months ago
Response from owner

Hi Vanessa! Thanks for sharing about your experience with Franklin Legal Group!

Elizabeth Buckler
5 months ago

Shannon was absolutely 💯 excellent in helping me today! God bless her.

Response from owner

Hello Elizabeth! You are so kind! Thanks for the feedback and take care :)

Andrea Aguilar
5 months ago

Very communicative and available to reach for all questions concerns.

Response from owner

Hello Andrea!! We love communicating with our clients! Thanks for noticing and sharing :)

Robert Johns
5 months ago

So far being with them they have been very helpful and understanding. Amazing team. ☺️

Response from owner

Hello Mr. Johns! Thanks for the shout out! Have a great weekend :)

Dustin Nelson
5 months ago

I’ve been working with this program for almost 3 years now and have really enjoyed my time with them. They’ve able to successfully help navigate all of my accounts. Most importantly, they are extremely responsive and helpful whenever I contact them, always answering my calls within a minute or two. Would recommend them to others.

Response from owner

Hi Dustin!! Thank you for sharing about the confidence you have in Franklin Legal Group! Your satisfaction is our top priority! Have a wonderful week :)

Vanessa Clawson
5 months ago

I would highly recommend these fine folks if you want to get your credit cards paid off. Friendly staff and they will definitely keep updated on you progress. I had cancel my plan due to I circumstances with my finances. When I get back I’m definitely going to be calling them again. Mrs Shannon was very polite when I called in today. Trust me you will not be disappointed. Thank you Franklin for your support and help. Vanessa C.

Response from owner

Hello Vanessa!! Thank you for giving us the opportunity to serve you! Have a super fantastic weekend :)

Neon Blitz
5 months ago

Quick on picking up their phone when you have any questions. Willing to work with you about that changes with your payments.

Response from owner

Hello! Great to hear from you! Thanks for the kind words! Take care :)

Jessica Stone4 photos
6 months ago

This program has saved us from mounting debt. The customer service is top tier. At first I was worried that I was being targeted for something that would negatively impact us, but we're halfway through the repayment program. We wouldn't have been able to tackle this so quickly if it weren't for the repayment program through Franklin Legal!

Response from owner

Hi Jessica! Awesome, awesome, awesome!! We're happy to help you :)

keira spitzer1 photo
6 months ago

Franklin Legal Group has done a great job of helping me out with my debts...ai was the victim of a lottery scam....I highly recommend Franklin Legal Group to anyone who is going through through these difficulties.

Response from owner

Howdy Keira! We love this type of feedback! Thanks for sharing :)

Linda “Bama Girl” Puryear
6 months ago

Shannon was AMAZING! She is so professional and gave me a clear understanding on my debt status . Thanks Shannon!

Response from owner

Hello Linda! We love our Support Reps! Thanks for kind words :)

Kathy Felten
6 months ago

Very happy and talked to someone that spoke english

Response from owner

Hi Kathy! Glad we could help! Have a fun day!!

Kellen Duque1 photo
6 months ago

Franklin legal group are the best ones to work, they work hard and costumer service is great! Blessings!

Response from owner

Hello Kellen! We enjoy working hard for you! Thank you for taking time out of your busy schedule to share about your experience with Franklin Legal Group! Have a fun week!

Brenda Jarmon
6 months ago

Working with Franklin Legal Group has taken a huge burden off my shoulders, has allowed me to pay on my debt with manageable payments, and rebuild my credit. Thank you Franklin Legal Group for all of your help in helping me find the light at end of my tunnel.

Response from owner

Howdy Brenda!! This is fantastic to hear! You are the one who has done all the heavy lifting! Congrats! Have a wonderful Thursday! :)

Harriet Kenbeek14 photos
6 months ago

They are very easy to work with .... they listen to your need. HK

Response from owner

Hello Harriet, and Happy New Year!! Thanks for sharing about your recent experience with Franklin Legal Group! We enjoy working with you :)

Maria Johnson2 photos
6 months ago
Response from owner

Hi Maria! Happy New Year!! Thanks for shout out :)

Contact

Address
3186 Vista Way Suite 303, Oceanside, CA 92056

Google Profile

Rating
4.8 / 5
Reviews
88
Status
Close
Claimed
Yes
Photos
1

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