Freeman & Bracey, PLC

region, TN

77
Attorney Index
20 reviews
4.4
Google Rating
51 reviews
Freeman & Bracey, PLC

Practice Areas

Personal Injury

Business Profile

Personal injury attorneyDivorce lawyerEstate planning attorneyFamily law attorneyAttorneyTitle company

Review Snapshot

20
Total Reviews
Moderate Confidence
0
Last 90 Days
Inactive
35%
Response Rate
Low Response
12-Month Trend
Stable

Review Intelligence

Avg: 91/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication95
Outcome92
Responsiveness94
Empathy96
Expertise91
Fee Transparency83
Trial Experience85
Satisfaction88

Client Reviews

C CLocal Guide
7 months ago

We used Freeman Bracey for selling our house. They were on top of things! When we called with a problem or or a question, they got back to us quickly. Devon and Jill were great to work with and I would work with them again and recommend them to anyone needing an attorney.

Eric EthridgeLocal Guide43 photos
11 months ago

My parents used the firm for their wills and other documents in 2010. Fast forward to 2025. My lawyer ( not at their firm), noticed an oversight on one of the pages by the previous partner of the firm. This created a very stressful situation on my end which could have led to a much bigger issue. I contacted Freeman & Bracey asking for assistance 15 years after the will originated. They were able to retrieve other documents from their archives to help rectify the situation. This was no fault of mine nor theirs, yet, they were kind and courteous and willing to help so long after the fact. Highly recommend.

DH1Local Guide10 photos
1 years ago

My dad was friends with Joe and Barbara for years and Joe was his attorney during that time. Wow, how things have changed. It took three calls last Monday to get someone on the phone. After discussing my needs with the secretary she states "I will try to get one of the attorneys to call you back". On Tuesday I received a call from Chase Moore and we discussed what is needed. His response was "let me run it by the other attorneys to formulate a plan. You know three heads are better than one. I will let you know in 24-48 hrs". Wednesday nothing. Thursday nothing. Friday nothing. They wasted my time for a week and to this day have not responded. Wouldn't it be better to say, ' we are busy, we don't do that type of law, we have no experience, sorry try someone else'? Many reviews state a family atmosphere and my dad was always fond of this group but I digress.

Response from owner

We strive to be transparent and responsive, and it’s clear from your feedback that we missed the mark. We appreciate you holding us accountable, and we’re actively working to address how we handle call-backs and potential new client updates with the volume to prevent this from happening again.

lewana Jackson (Butter)Local Guide1 photo
1 years ago
Scott Hinkle1 photo
2 years ago

I would put 0, but I could only select 1. I was given their information by my employer for a legal plan that I paid for. On my first call, they said a lawyer would call me soon. I called back after 10 days (I had not received any response) and I was told a lawyer would call me with an hour. I received a call from the assistant 2 hours later stating they were just too busy to help. I guess my little estate planning just isn't enough money for them. Horrible customer service!! I will be asking my company to take them off our approved list.

Response from owner

Scott, I am sorry about your experience. However, we cannot take every case that calls in, it is not a direct reflection of your case nor potential money paid, as many factors go in to the decision-making. We are not permitted to share those details in a public review. I am happy to hear you in fact received a personal call back from our office to this effect within two hours. We hope you can understand.

Alan Will Brownlie
2 years ago
L L
2 years ago

As someone who recently sought legal assistance, I can confidently assert that Devin is an exceptional attorney who consistently goes above and beyond for her clients. Her professionalism, expertise and unwavering dedication were invaluable throughout the legal process.

Courtney Johnson
2 years ago

I’ve closed multiple homes with Devin Park and the Freeman and Bracey team. They are a wonderful group to work with.! They are very knowledgeable and answer all questions that pop up over a transaction. As a real estate agent, I want my clients taken care of by the best and the peace of mind that F&B gives my clients is worth every penny. You aren’t going to find a better Real Estate Closing Group/Title Company. Highly recommend them to any agent looking for their clients!

Response from owner

Thanks a bunch for the review! 🌟 Closing deals with you is always a blast and we value being your go-to team for real estate transactions. We love to give clients that peace of mind!

Beth Cooper
2 years ago
Andrew BakerLocal Guide2 photos
2 years ago

I’ll try to stay under character limit. Started off ok in Sept 2020. Covid and the courts being closed caused a long lead time to get to court. Paid a $4250 retainer with the understanding that it should cover everything except for depositions. At depositions I paid about $1000 extra for mediator and court reporter. Fast forward to court and May 2022. Attorney was supposed to meet discuss trial strategy and canceled. Submitted unusable calendar documents for court (which she told me at consultation she could not use and I corrected formatting for printing). Demanded text logs and didn’t use them. Kept promising to issue a drug test and avoided my questions about it every time I asked. It was never issued. At court, after her unprepared representation of me, she handed off the new parenting plan drafting TO THE DEFENSE!!!!!! I was so shocked by everything I didn’t think to protest. I did ask about court costs and she said “That’s what your retainer is for.” 2 months later when I got mail from them I was expecting a proposed parenting plan for review. It was a $1500 invoice. Over the next month I got more invoices totaling $4500. The invoice says call if you have questions. I called to ask about these unapproved charges (per contract) and got no response. A month later I got a letter, containing all the invoices I already had. And a new invoice for sending the invoices I called to ask about. Stellar customer service. Fast forward to February 2023. I still don’t have an updated parenting agreement and she wants over $6000 now for her poor representation. Approaching $12000 for total charges now. I still do not have a new parenting agreement. It’s a template from the State of Tennessee. I asked if we can file it instead......crickets. She sends me invoices for filling paperwork,I ask what became of it.....crickets. Save your money. Go elsewhere and get results. Update June 2023: I emailed to ask about the status of the new parenting agreement. She informed me that she dismissed my petition in April without my knowledge and there would be no new parenting agreement as the judge did not make any changes. The defending party heard changes when in court so either there was another court date that we were never made aware of, or Ms Bracey intentionally torpedoed my case. They are still sending me invoices that do not meet the terms of the retainer document, now for absolutely nothing. I reiterate for anyone who read to this point: Go Elsewhere!

Response from owner

Upon reviewing your comments, it seems there might be a misunderstanding or misinformation. We are committed to providing excellent service to our clients, and we take pride in our work. Due to ethical considerations and respecting your privacy, we are unable to respond to your statements publicly.

Tanika L. SmithLocal Guide43 photos
2 years ago

I had the opportunity to close a mortgage loan for this company. Highly professional, friendly, and prompt with all communication and compensation. I look forward to working with them again as a notary/TIPIC (maybe even as a mediator one day) and highly recommend them.

Dee Dee Crawford WrightLocal Guide7 photos
3 years ago

Hands down the best lawyer.

Empire Lock
3 years ago

I highly recommend Freeman & Bracey Law Firm. We had a time sensitive real estate issue come up recently and needed advice quickly to ensure we handled it correctly. Mr. Duke fit us in his schedule, researched the issue, and gave us the advice we needed the same day! I was impressed with his thoroughness and knowledge. I will call Freeman & Bracey for all future legal needs, and you should too!

Response from owner

Thank you for the review. Pleasure serving you!

Callie Pace
3 years ago

Mr Russell Freeman was very helpful to me today as always. Additionally also enjoy dealing with everyone in the office. Thank you again Callie Jenine Pace

Response from owner

Thank you, Callie. We appreciate you!

Jeff Wayman
3 years ago

We had an opportunity to worked with Russell Freeman . Mr Freeman is one of the most professionalism, passion and dedication lawyer . He listens and answer all of our questions and concerns. Wish we can give him 10 stars!

Cullen Park
3 years ago
Steve SmithLocal Guide4 photos
4 years ago

Mr .Freeman is the Best Attorney around, 5 Star across the board,5 star Staff..

Mrs. HarrisLocal Guide76 photos
4 years ago
Doyle Dale
4 years ago

I called this Law Office to ask if they would represent me for a driving ticket I received. The person who picked up the phone put me on hold and then asked for a little more information, I then informed her that I was given them as part of Met Life legal that I am a part of thru my job. She then put on hold again and informed me they are booked solid and I would have to call back. I asked do they not want to at least hear or when should I call back? She stated they are booked. I asked do they not want to take the case and she informed me yes. Wow, I guess because it is a case with Met life legal where I do not pay out of pocket they do not want it. Why be a part of the program. I do plan to let Met life legal know.

Response from owner

I am sorry you feel this way. However, from an ethical and business standpoint our office did as encouraged and declined a case we knew we could not take on at that time.

pdangelo4 DLocal Guide905 photos
4 years ago

Great communicators! Make the process very simple.

Contact

Address
885 Conference Dr STE 500, Goodlettsville, TN 37072

Google Profile

Rating
4.4 / 5
Reviews
51
Status
Open
Claimed
Yes
Photos
4

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