Gross & Schuster Injury Lawyers Pensacola

Pensacola, FL

75
Attorney Index
50 reviews
5.0
Google Rating
342 reviews
Gross & Schuster Injury Lawyers Pensacola

Practice Areas

Personal Injury

Business Profile

Personal injury attorneyCivil law attorneyGeneral practice attorneyInsurance attorneyLaw firmAttorneyLegal servicesTrial attorney

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
85%
Response Rate
Highly Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 72/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication83
Outcome70
Responsiveness79
Empathy81
Expertise64
Fee Transparency58
Trial Experience70
Satisfaction72

Client Reviews

Daniel Mismas
5 months ago
Madeline Walsh
5 months ago

Meet with Rhett Gross on 3/10/26 and he was an total gentleman very helpful didn't want to take my money when he could see more couldn't be collected however he was able to get on the phone during the free consultation and speak to the at fault insurance and get me an extra several thousand paid for medical expenses all with the hour I am forever grateful and would be more than willing to use him and his stellar and friendly staff again in the future if needed

Response from owner

Madeline, thank you so much for your kind words. We’re glad Rhett was able to assist you and help get things resolved during your consultation. We truly appreciate you taking the time to share your experience and are grateful for your trust in our team.

Leslie MOSKOW
6 months ago

Terrence Gross surpassed all expectations. From our initial consultation to the final settlement, their team demonstrated professionalism, empathy, and effectiveness. They managed my personal injury case with expertise, ensuring I was kept informed and at ease throughout the process. The final settlement amount was substantially higher than expected. I highly recommend their services—they provide truly exceptional legal representation.

Chesleigh StricklandLocal Guide2 photos
7 months ago

I can’t say enough good things about Rhett Gross at Gross & Schuster Injury Lawyers in Pensacola. From the very first interaction, Rhett was kind, honest, and incredibly gentle in his communication. At no point did I feel judged, dismissed, or talked down to. Instead, he truly took his time to talk with me, get to know me, and understand my situation. What stood out most was how clearly he explained everything. He walked me through the process without drowning me in legal mumbo jumbo, but also never made me feel like he was simplifying things in a condescending or childish way. He struck that perfect balance of being professional, approachable, and respectful. Even though my case ultimately wasn’t moved forward, Rhett still provided thoughtful guidance on how best to proceed and what steps I could take next. That level of care and grace meant more to me than I can easily put into words. My experience with legal matters has been limited, but if I ever need assistance in the future, I truly hope Rhett—or someone of his caliber—is close by. At the end of the day, it’s about how you help people and lift them up, and Rhett does exactly that.

Response from owner

Chesleigh, thank you so much for taking the time to share this thoughtful review. Your words truly mean a great deal to Rhett and our entire team. We’re grateful you trusted Gross & Schuster during a vulnerable moment, and we’re honored by your kind recommendation. Please don’t hesitate to reach out if you ever need guidance in the future. We’re always here to help.

Bryan MileyLocal Guide10 photos
7 months ago

My attorney, Terry Gross and his exceptional team helped me tremendously from my motor vehicle accident. Between the surgeries, rehab and lengthy recovery; they were there all along the way. Mr. Gross was thorough and honest regarding expectations and potential outcomes for my case. The first impression after the initial call was kind and professional. It was apparent and I had chosen a firm that was looking out for their clients. I would not hesitate for a moment recommending them to anyone needing help and direction to call their firm. Thank you and your team for everything!

Response from owner

Bryan, thank you for taking the time to share your experience. Terry and our team truly appreciate your trust and are grateful to have supported you through such a challenging time. We’re glad you felt informed and cared for throughout the process. Your kind words and recommendation mean so much to us. Wishing you continued healing and all the best.

Yvette Turchia
8 months ago

My husband was in a car accident and due to pre-existing medical conditions, it was a very complicated case. Rhett & his team were patient and diligent throughout the entire process. They were responded to all of our questions and set realistic expectations. We ended up with a very positive outcome! While we hope to never need their services again, we would definitely recommend them.

Response from owner

Yvette, thank you so much for sharing your experience. We’re glad Rhett and our team could guide you through a complex situation with patience, clear communication, and care. We truly appreciate your trust and kind recommendation, and we’re grateful we could help achieve a positive outcome for your family.

Barbara Hammac
8 months ago

Terry Gross and his entire team were amazing while personally visiting me at my home in helping me with my case. He is not an attorney that just calls you. He cared about me and my injuries which had totally changed my life.

Response from owner

Barbara, thank you for your kind words. We’re grateful you trusted Terence and our team, and we’re glad we could support you during such a difficult time.

Rachel Larson
10 months ago

I had a great experience working with my lawyer, Dalton Allen at Gross & Shuster. He helped me recover a significant amount of money from my car accident. When I went to mediation, there were several lawyers present, and it really felt like I had the best one in the room. I’m very happy with the results and how smoothly everything was handled. Hopefully, I’ll never need a personal injury lawyer again, but if I do, I’ll definitely choose Dalton Allen with Gross & Shuster.

Response from owner

Rachel, thank you so much for taking the time to share your experience! We’re thrilled to hear that Dalton was able to guide you through the process and help achieve such a positive outcome. Your kind words mean a lot to us, and we’re so glad you felt confident and supported every step of the way.<br><br>While we hope you never need a personal injury lawyer again, we’ll always be here if you do. Thank you again for trusting Gross & Schuster!

Miyoung Cho10 photos
10 months ago

I had car accident 4 months ago,dear friend referred me to Rhett Gross and he was very professional with respectful, He explain the situation and he did settle the case within little over 4months, I am very pleased with settlement. I will definitely recommend to all my family members and friends to Rhett Gross! Thank you Rhett and Abby!! and all staff! Thank you Rhett Gross and Abby!!

Response from owner

Thank you so much for sharing your experience! We’re thrilled to hear that Rhett, Abby, and our team were able to guide you through the process and achieve a resolution so quickly. Your kind words mean a lot to us, and we truly appreciate your recommendation to friends and family.<br><br>We’re so glad we could support you, and thank you again for trusting Gross & Schuster!

JT Emmons
10 months ago

Very kind and professional, had a motorcycle accident and after a little of a waiting period they gave me money worth waiting for. I’d prefer this firm over any of the big shot firms.

Response from owner

JT - Thank you for your kind words! We’re glad we could help and appreciate your trust in our team.

Richard Ferguson
11 months ago

My wife and I were hurt in a car wreck. We looked at several attorneys and the only attorney we would use was Terence Gross. He was so professional and really concerned with our case. His legal assistant Mallory went beyond our expectations. Forget TV , billboards and mail outs. You don't need this when you have Mr. Gross and his team working for you. Mr. Gross is the first person you will talk with and continue to see. You won't be passed around. We highly recommend The Law firm of Gross and Schuster. There are not enough stars for Mr. Gross Thank you. Bereth and Richard Ferguson

Response from owner

Richard, thank you so much for your kind words and trust in our team. We’re truly honored that you chose our firm to guide you through such a difficult time. Your recommendation means the world to us. We’re grateful for the opportunity to help and are so glad we could exceed your expectations. Wishing you both continued healing and all the best ahead.

Jeffrey Pollard
1 years ago

After an auto accident I tried dealing with the insurance company and it was a nightmare. Heard about Terence Gross on the radio so I called. Without Terence help I would have made terrible mistakes and spent hours on the phone. Was wonderful to have Terence and staff handle everything. Thanks Gross and Schuster. Jeff Pollard

Response from owner

Jeffrey, thank you for taking the time to share your experience. We’re so glad Terence and our team were able to make the process easier for you after such a stressful situation. We truly appreciate your trust in Gross & Schuster.

Rebecca Williams
1 years ago

Amazing and professional. The utmost respect. Understanding and caring when dealing with the loss of a loved one. I have never had to deal with this before and I could not have picked a better law firm. I recommend Gross and Schuster to anyone who needs assistance in a difficult time!!

Response from owner

Rebecca, we are so sorry for your loss. It means so much that you trusted Terence and our team to be there for you during such a difficult time.

Rose White
1 years ago

Did a great job! I appreciate all of his hard work and support.

Response from owner

Rose, thank you for your kind words — we’re glad we could support you.

Eric Nordstrom
1 years ago

This attorneys office was great they worked with my family and I in a wrongful death case kept us in the loop and was very personable, they got us our settlement as fast as possible

Response from owner

Eric, we’re sorry for the circumstances that brought you to us, but grateful we could support you and your family.

Richard PerryLocal Guide5 photos
1 years ago

After being rear-ended by a dump truck at an intersection, I didn’t have a lot of people on my side. I had to have surgery on my neck. I called the Big law firm that promises to treat you like family, but soon realize that my calls were ignored and my messages and emails were left on “read”. Soon, someone referred me to Terence Gross @ Gross & Schuster. Within days I was in front of an expert that cared about my family and my wellbeing. Nothing was left to chance. Everything is explained clearly. Mallory, the paralegal to Mr. Gross, was so quick to answer any questions that I had as well. Most times my messages would be replied to before I could even put my phone down. My case outcome ended with me being more than happy. I just wish I would have called them first!

Response from owner

Richard, thank you for the kind words and for trusting us with your case. We're so glad Terence and Mallory were able to support you through such a difficult time. Wishing you all the best as you continue to heal.

jeb brown
1 years ago
Trapper Freeman7 photos
1 years ago

Tyler is exactly the type of attorney you want fighting for you in your time of need. He treats you like family, not just another client. Cannot recommend him and his firm enough.

Response from owner

Trapper, thank you for the kind words! We're so glad Tyler was able to support you and make you feel like family. We truly appreciate your recommendation and kind words!

Sarah WaltonLocal Guide1 photo
1 years ago

I went to Mr. Terry at Gross and Schuster after being in a car accident in December that wasn’t my fault, and I couldn’t be more grateful! From the very beginning, Mr. Terry was kind, considerate, and respectful. He took the time to listen, answered all of my questions thoroughly, and made sure I understood every step of the process. His knowledge and professionalism gave me peace of mind during a stressful time. A huge shoutout to his legal assistants, Mallory and Patty — they were absolutely amazing to work with. Friendly, responsive, and always helpful. I truly felt like I was in good hands with the whole team. I highly recommend this firm to anyone needing legal help after an accident!

Response from owner

Sarah, thank you so much for your thoughtful review! We’re so glad to hear that Mr. Terry, Mallory, and Patty were able to support you during such a difficult time. Your kind words mean a lot to our team, and we truly appreciate your trust in us. Wishing you all the best moving forward!

Tamika Ellis
1 years ago

Amazing Team of Attorneys!!! I was involved in a car accident that took place at a red stop light and was hit from behind that involved two vehicles. Upon talking with a friend, I was referred to Rhett Gross to handle my case. I was very surprised at the outcome of the communications, concerns, informative information, supportive feedback advising me throughout my case and the wellness of my injuries. Rhett Gross along with Assistant Ms. Abby, definitely fought against these insurance companies for my well being and justification of rights in this accident. I wouldn’t choose any other injury law firm over them in this area. Not only that but, the staff from the Receptionist to others in the firm were very respectful upon your entrance to your leaving of their office. Thank you all for the gracious help with my case! Pleased I am! Teamwork makes the dream work and they did just that as a team!!! Gross & Schuster Injury Lawyers!!!

Response from owner

Tamika, thank you for the kind words and trust in our team. We’re so glad Rhett, Abby, and the firm could support you through your case. Wishing you all the best in your continued recovery!

Contact

Address
803 N Palafox St, Pensacola, FL 32501

Google Profile

Rating
5.0 / 5
Reviews
342
Status
Open
Claimed
Yes
Photos
87

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