Hansen Title & Legal Services LLC

region, MN

79
Attorney Index
20 reviews
4.5
Google Rating
24 reviews
Hansen Title & Legal Services LLC

Practice Areas

Personal Injury

Business Profile

Title companyEstate planning attorneyReal estate attorney

Review Snapshot

20
Total Reviews
Moderate Confidence
0
Last 90 Days
Inactive
20%
Response Rate
Low Response
12-Month Trend
Stable

Review Intelligence

Avg: 93/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication98
Outcome95
Responsiveness96
Empathy99
Expertise93
Fee Transparency85
Trial Experience87
Satisfaction90

Client Reviews

Jimmy Walker
5 months ago

I called Hansen Title and Legal Services out of the blue and from out of state. Was transferred to Jay Hansen and in less than 5 minutes my search was over and Jay e-mailed me a copy of the deed in question. Great Job Jay. thank you God bless

Jeff LuomaLocal Guide8 photos
6 months ago

Sent by Castlewood Homes Jay and group are great to work with!

Francoise Davis
7 months ago

O out of 1 stars was not an option. Zero correspondence. My mother recently passed away and I was named as the Executor of her estate. I called Hansen Law office on 10/7/25 and said this is my first time as an executor. I have no idea what I am doing. My Mother listed you as her attorney as you wrote and executed her Will… To say that Jay Hansen completely dropped the ball would be a massive understatement. My mother trusted his firm to handle her end of life paperwork and submissions after she passed. I reached out to him over and over… Seven calls no return phone calls, an email from me and our financial advisor; no reply, not a single response. In my opinion this kind of silence is unprofessional and disrespectful, especially when a family is dealing with the loss of a loved one. If you’re looking for a law office that communicates or shows even basic follow-through, then this is not the place. My experience has been nothing but frustrating and disappointing; nothing professional about this attorney or his administrative staff. When we reached the seven week mark of no contact, I went in and picked up the death certificate and Jay couldn’t even be bothered to leave his office and have a conversation with me. This obvious dismissal and disrespect has been the worst treatment I have ever seen from a professional. We have now hired another Law Firm, and have gotten more done, and received more information after just one visit, than we ever did with Hansen - 10 out of 10 would never recommend, ever! Françoise Davis Rochester, MN

Response from owner

I’m very sorry to hear that you felt this way during such a difficult time. Working with your mother over the years was a wonderful experience, and I’m grateful that she placed her trust in me. That said, working with you was not the same experience.<br><br>When we first spoke, I explained the timeline and the steps required to move the estate forward. Unfortunately, it appears that the expectations and communication needs were not clear enough for you, despite my efforts to outline them at the start. At no point did I refuse assistance, ignore responsibilities, or decline to help — but we clearly had different expectations about the process and the pace at which it could occur.<br><br>I understand that the emotions surrounding the loss of a parent can make everything feel heavier and more urgent. I’m genuinely sorry that our communication styles did not align during this time. I wish you and your family the best as you continue the administration of the estate with your new counsel.

Todd RenardLocal Guide93 photos
11 months ago

Great communication, fair pricing, and efficient turnaround. Easily one of my most recommended title companies.

Lenny HoisingtonLocal Guide15 photos
1 years ago

Jay Hansen at Hansen Title and Legal Services has been an incredible resource throughout our entire real estate journey. From helping with the sale of our home to the purchase of our new one, Jay’s support, knowledge, and willingness to go the extra mile have been nothing short of amazing. What really sets Jay apart is how much he genuinely cares. He’s not just there for the transaction—he’s there to help in any way he can, even if you end up not using his services. That kind of integrity and dedication is rare, and it’s why I didn’t hesitate to refer my own family to him as they begin their process. If you're looking for someone who truly has your back, Jay is the person to call. I can’t recommend him highly enough!

Jack BoydLocal Guide6 photos
1 years ago

I always use Hansen Title & Legal Services for title work on my real estate transactions!! Jay and his team are top-notch. They respond quickly, are accurate, and fast! I wrote an accepted offer on Monday, and we closed Wednesday at Hansen Title & Legal Services!! I highly recommend that other real estate professionals use them too, and enjoy the peace of mind that comes by knowing Hansen Title is on it!!

Lori Flandrena1 photo
2 years ago

We needed some simple estate planning done- Jay was going to send us paperwork- after a few days we called- his computer wasn’t working so he had his secretary send it. We filled it out sent it back and waited. Finally after a week we called back- he said he had been busy, but we got an appt. We met with Jay and he was supposed to send us out more paperwork to approve- another week, another call, and then got the paperwork. We had another in office meeting and he said we would have the final paper work by Tuesday- our meeting was on Friday am. We waited another week and called- he said he thought we were going to make an appt to see the finals, we said no he was going to send to us , so he said he would send right away- It’s now been 3 more weeks, and we never received a final draft! Also, each time we called the phone was answered with a Hello, so I had to ask if I was calling the correct place! We have wasted 3 months screwing around with Hansen Title, and I would not want anyone else to waste their time so I am leaving this bad review in hopes you will go someplace else if you need any Estate planning done.

Response from owner

Thank you for the review Lori. When someone says they are looking for something “simple” in the context of estate planning I think that speaks volumes. I tried to work with the redlines you sent of the documents that I drafted for your review. Unfortunately this obviously didn’t work for either of us. I wish you the best in all your on future endeavors and hope that you are able to find someone who you can work with in the future.

Patrick urban
2 years ago

Jay is the best most helpful attorney I have ever worked with,, his shop is on top of every detail,, they are the best!!

Heide Williams
3 years ago

Our family had a great experience closing on my parents' home of 40+ years with Hansen Title & Legal Services. Communication was accurate and prompt, and we were able to pre-sign with my parents at their apartment, making it convenient and comfortable for them. Highly recommend!

Jadee HeglandLocal Guide
3 years ago

I have had several positive experiences using Hansen Title & Legal Services. There are so many backroom things that need attention and to be completed for closing and Hansen's make this process quick and seamless. I recommend them every time!

Kelly Moore1 photo
3 years ago

I had a wonderful experience closing with Hansen Title for my recent home purchase. Their closing staff was organized and communicated well with me throughout the transaction. Jay Hansen is very friendly and knowledgeable. I would absolutely close with Hansen Title again.

Response from owner

Thank you Kelly. We were happy to help you! Enjoy your new home!

Polly NessLocal Guide5 photos
4 years ago

Great service. They go the extra mile

mthomasb gmail
4 years ago

Automatically assigned me expensive title insurance, although I later learned that this was optional in my case, as I was a cash buyer. Also, missed a $400 closing cost - to my favor - which I had to catch and have corrected.

Response from owner

Hi Mark. I am sorry that your experience did not meet your expectations. We do include the optional owner's title insurance premium in the initial numbers to avoid having it appear that fees are being added over the course of the closing and people can elect against receiving the coverage anytime up to and including the day of closing. The closing statement always includes the word "optional" after the owner's title insurance premium on the closing statement. I know that you did contact our office about cancelling the owner's title insurance weeks after closing, however it was unfortunately too late at that point as the policy was already issued and the premium paid to the title insurance company. I was able to provide you a waiver of our fees which did offset almost the entire the cost of the insurance policy, so you did receive owner's title insurance coverage at almost no cost. I wish that you would have expressed these concerns directly to me so we could have tried to correct the situation for you.

Ashley Dean
5 years ago

Jay was phenomenal and helped ease our first time homebuyer worries. He was responsive and answered all questions so we could understand. He is so easy to work with. My husband and I highly recommend him!

AA Heaser
5 years ago
Donna MyersLocal Guide1098 photos
5 years ago
Arman ArghamiLocal Guide420 photos
5 years ago

Friendly staff. Clean and covid compliant environment.

Jared JacobsLocal Guide3 photos
6 years ago

I've recommended Hansen Title & Legal Services LLC to many clients and have personally used them to close my own transactions. Great service each and every time!

Kara Carter-KlevenLocal Guide2 photos
6 years ago
Mel RiRo
6 years ago

In a time of desperation when we could no longer count on our realtor, we were able to receive expert advice and peace of mind from Jay. Jay, was extremely responsive and thorough. Our family is so grateful! Thank you Jay for being so kind! We need more people like you!

Contact

Address
West circle drive professional building, 2518 Superior Dr NW # 100, Rochester, MN 55901

Google Profile

Rating
4.5 / 5
Reviews
24
Status
Open
Claimed
Yes
Photos
3

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