Hastings Law Firm Medical Malpractice Lawyers

I was nice working with Lisa she would answer when I call and if I could she would text me back

When I first contacted Hastings on January 20th, Nathalie Galindo took my call. She first made it sound like the fact that I got treatment that mostly resolved my injury from a different doctor somehow disqualified me from seeking restitution from the parties who caused it. She was trying to only get basic info, but without full context, it's not clear why I believe I have a case. Luckily, I did convince her to let me Email her a written description of what led me to seek legal help, which was a writeup I already had meant for a complaint to the Texas Medical Board that I’m about to submit. I was told that I would hear back about whether someone could take my case the next day. Two days later, I sent a follow-up Email because I hadn't heard anything yet. Still without a response, I called back on the fourth day. I got someone else, who promised they’d have Nathalie call me back. I wasn't available at the time she called the next morning, and she didn’t leave a voicemail message. She did send an Email, but the entire text of the Email is “Reviewing Ms. [last name]- No worries”. That’s not even a complete sentence. She had been writing in complete sentences in our Email exchanges before, so that was pretty irritating. I Emailed her back for clarification and got no response. I wasn't able to call back again until Wednesday, January 29th. Again, no more clarification from Nathalie in the meantime. I called the next day, and a different intake specialist answered, so I asked her to have Nathalie call me back. That intake specialist somehow got the impression that Nathalie was waiting for some kind of timeline from me, but all the dates were in the document I sent. Nathalie called me back later that day, and it honestly sounded like she didn't do anything at all with the information I sent her. She seemed to have forgotten if she still even had it at first, claiming that they were really busy. But to let it sit for 9 days without doing anything is egregious, especially when I've been getting responses from every other lawyer within two business days. She called me back again Thursday (January 30th) morning while I was unavailable. And again, she didn't leave a voicemail message, but I did get some poorly written text messages from her. She even wrote the firm's phone number incorrectly in one of them. And she did send another Email, incorrectly claiming that I'm outside of the statute of limitations. I am admittedly cutting it close for a lot of reasons, but I still have two months. Once I was finally able to talk to her after running some errands, she again tried to claim that I was outside of my statute of limitations by referencing the date I was diagnosed by a completely different medical provider. After clarifying that I had no intention of taking legal action against the doctor who originally diagnosed me, and that I only included that information for context, she then said that it was too late to start a case because they need 5-6 months to get medical records, even though I already have all of them. She said that they don't trust anybody and get all the medical records themselves. I explained that I've also done medical records requests myself, and they've only taken a few weeks. She then said that they're "sealed" medical records and that the firm is "very good" at what they do. The audacity of that woman to say that to me after the runaround she gave me is astounding. Even better, the homepage of Hastings' website states a much shorter timeframe, as seen in my screenshot. Edit to address Hastings' response: You wouldn't know if there was a chance of a successful claim because Nathalie was determined to turn me away from the outset, and a lawyer never saw what I wrote. Please don't lie to me. Maybe Nathalie is "experienced", but it's certainly not in high quality work. You seem to think that I am only upset about the decision, even though I described a series of unprofessional behavior on Nathalie's part, including poorly written messages, ignoring what I sent her, and providing incorrect information.

If you need a medical lawyer in Austin, this is THE law firm to contact.

If you're looking for the best doctor malpractice attorneys in Austin, you can rely on the fact that Tommy Hastings and his law firm are ready to deliver results when you need them the most.

After experiencing a healthcare mishap I called a few attorneys and was told that Tommy Hastings was the top medical malpractice specialist in the area. I spoke with his team and they were very helpful and knowledgeable. We'll see how everything works out but so far the experience has been positive.

When I needed to explore a potential healthcare malpractice claim I contacted several firms after thorough online research. The Hastings law firm immediately stood out. Their intake person took a genuine interest in my case and sounded like they were actually listening not just waiting to get me off the phone. Hastings provided honest guidance and explained the legal requirements clearly. Although my case ultimately didn't meet the legal threshold they did treat me with professionalism and respect throughout the process and never made me feel unimportant during such a stressful situation. I would absolutely recommend Hastings Law Firm to anyone who's found themselves on a similar situation with a claim against a healthcare provider.

I cannot recommend this firm highly enough for medical malpractice cases in Austin. From the moment I contacted them they demonstrated genuine compassion for what I was going through while maintaining the meticulous attention to detail that a complex medical case demands. Mr Hastings and his team showed a deep expertise in both medical and legal matters, cruciful building a strong legal argument. I was also impressed by how they explained the process in terms I can understand never making me feel rushed or unimportant. If you're facing a medical negligence issue these are the attorneys you want in your corner.

My first introduction to Hastings Law Firm was through intake paralegal Lisa Mantellini. She immediately put me at ease as I related my needs and concerns. She answered my questions, gave me a timeline and provided me with additional ways to reach others in the law firm. Thank you Lisa, I appreciate your professional manner as you gathered information. Sharon Sanders

If you need a medical error law firm in Austin that actually understands the laws inside and out, and isn't just going to refer you to another law firm, then you've found them. Not something everyone to go through but the staff was helpful through the entire process.

My family was dealing with a healthcare nightmare caused by an arrogant doctor. The Hastings Law Firm was compassionate and always there for us. Thank you so much.

They answered most of my questions over the phone and were polite and sympathetic to my situation. I had no idea Texas laws were so restrictive towards patient rights. I'm sure they're great attorneys if I had gotten a chance to use them.

The intake girl I spoke to was very responsive, followed up multiple times over email and phone. I would contact them again if I was involved in medical litigation.

Great medical attorneys! Call them if you need help or just answers.

The Hastings team really knows their medical law is able to explain it in plain English. Helped me understand my situation.

Tommy is an outstanding Attorney !Very well versed in Medical Law ! He did an outstanding job with my Dad ! Thanks again Tommy God bless!

Hasting Law Firm helped litigate my case, it resulted in a positive outcome! They prioritized the client relationship and helped me understand the timeline and the process through every stage! Mr. Sassin worked hard along with his group specifically Ms. Lopez! They worked diligently and were responsive to all my questions. I highly recommend Hastings Law Firm specifically Mr. Sassin and his team!

I had a great experience with Hastings Law Firm. I was at first skeptical of the outcome, but Gabe Sassin stayed the course and we settled the case. Gabe answered any questions or concerned I had. Brittany and Brianna were also essential in keeping me updated with my case. A great team. I highly recommend them!

My husband and I never imagined we would be in a position to need and malpractice attorney but we were extremely grateful to find Hastings Law. Our attorney Gabe Sassin and his assistant Brianna Lopez were awesome. They are extremely knowledgeable and we felt confident they were doing everything possible on our behalf. That allowed us to get through a stressful time without the added worry of a lawsuit. Brianna kept in contact with us throughout the process and Gabe made us feel confident with all the decisions made through to a final settlement. I hope we never need to go through anything like this again, but if we do, Gabe Sassin and Brianna will definitely be my first call!

Great team, great communication. Completed in a timely manner. Brianna went above and beyond for me. I really appreciate everything!

I spoke with Brianna on the phone regarding my mom’s case. Even though they couldn’t take on her case, Brianna was incredibly patient in explaining everything clearly and helping me understand the reasons why. Her professionalism and compassion stood out, making a tough situation easier to handle. I really appreciated her taking the time to go over all the details with me.