Houston & Underwood, PLLC

region, TN

82
Attorney Index
20 reviews
4.9
Google Rating
166 reviews
Houston & Underwood, PLLC

Practice Areas

Personal Injury

Business Profile

Personal injury attorneyAttorneyCriminal justice attorney

Review Snapshot

20
Total Reviews
Moderate Confidence
0
Last 90 Days
Inactive
80%
Response Rate
Highly Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 98/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication100
Outcome100
Responsiveness100
Empathy100
Expertise100
Fee Transparency93
Trial Experience95
Satisfaction98

Client Reviews

John Hester
6 months ago

I can’t thank Jay Underwood enough for the incredible job he did handling my case. From day one, he was professional, thorough, and genuinely cared about helping me through a very stressful situation. He took the time to explain every step of the process, kept me informed, and fought hard for the best possible outcome. If you ever find yourself in need of a criminal defense attorney who’s honest, sharp, and completely on your side, I highly recommend Jay Underwood. He’s the kind of lawyer who not only defends you but truly believes in you.

Mark Bourlotos
6 months ago

I can’t say enough about this law firm. Thank you so much Mr. Houston and Mr. Underwood and staff for taking care of what was a huge burden to my family. Justice was served and we can now begin the rebuilding process. I recommend this amazing team to anybody who wants a fair chance.

David Hunter
8 months ago
Kity Acosta
10 months ago

He is a better lawyer. Don't spend your money on anyone else.

thomas murphy
11 months ago

Jay Underwood is an excellent attorney. He is extremely competent and point blank period he gets the job done, and I he does it properly. I felt confident during a time that I could have felt at unease. I am exceptionally content with the outcome of my case. On top of this, Jay expedited the process that could have been prolonged for an extended period of time. I enjoyed working with Mr. Underwood and (I hopefully will not need to) but, will be going back to Mr. Underwood if there are future issues for different situations. YOU ARE IN GOOD HANDS WITH ATTORNEY-AT-LAW JAY UNDERWOOD. I highly suggest Jay if you have any legal issues yourself or for a family member. I will be referring Jay to anyone who confronts me concerning a reference for an Attorney. P.S. From a non legal standpoint Jay is a great guy and is the type of man you would want to grab a beer with. I cannot give enough praise on his character and ability. Thank you Jay Underwood!

Response from owner

Dear Thomas,<br><br>Thank you so much for taking the time to share your experience with Jay Underwood. Jay's legal expertise and dedication to be exceptional. Your confidence and satisfaction with the outcome of your case mean a lot to us. <br><br>Jay takes great pride in providing efficient and effective legal services, and it's wonderful to know that he was able to expedite the process for you. Your kind words about his character and professionalism are truly appreciated, and we are glad to hear that you felt at ease during such a challenging time.<br><br>We are grateful for your high recommendation and for considering Jay for any future legal needs. It’s always rewarding to hear that our clients feel they are in good hands. <br><br>Thank you once again for your heartfelt review and for trusting Houston & Alexander PLLC with your legal matters.<br><br>Best regards,<br><br>--Johnny Houston

Diane Creel
1 years ago

A relative had some very serious criminal charges. Johnny Houston was instrumental in dealing with the charges, such that he made the best of a very troubling situation. Even though the matter was difficult and involved State and Federal issues, Mr. Houston's influence was a very big part of a positive outcome. His office was also polite and responsive to my inquiries. I highly recommend Mr. Houston if you need a really good attorney.

Response from owner

Very much appreciate your kind review. The matter took longer than anticipated but all worked out in the end! If you ever need us in the future, please reach out.<br>-Johnny Houston

Taylor Carpenter
1 years ago

Can’t express how thankful I am! Thanks to Jay Underwood, a giant weight has been lifted off my shoulders and I got the best possible outcome - better than I expected or even hoped for. He has been there every step along the way and had my back completely. He is very smart and honest. While he didn’t promise any certain outcome, he remained optimistic and helped keep me calm during the process. He fought hard for me when I needed someone in my corner, and I can’t recommend him enough if you need help.

Response from owner

Dear Taylor,<br><br>Thank you so much for taking the time to share your experience with us. We are happyto hear that Jay Underwood was able to provide you with the support and outcome you were hoping for. It's wonderful to know that his dedication, honesty, and optimism made a positive impact during such a challenging time. Your kind words and high recommendation mean a lot to us. If you ever need assistance in the future, please don't hesitate to reach out.<br><br>Best regards,<br>Johnny Houston<br>Houston & Alexander PLLC

Jake Veasey
1 years ago

Sorry excuse, spend you money elsewhere it will be a wise decision

Response from owner

We have never represented someone named Jake Veasey or any name even close. We have no idea who you are or why you have chosen to write such a false and inaccurate review. Would appreciate the opportunity to discuss with you. There is a reason we receive so many 5 star reviews—we do our very best to represent our clients.

Jennifer Cartwright
1 years ago
Response from owner

Appreciate the 5 star review, it was a pleasure representing you.

Mattew Neal
1 years ago

had a weed DUI charged dismissed by this super hero of an attorney... 10/10 recommend Jay as your guy.

Response from owner

Dear Matthew,<br><br>Thank you so much for your glowing review! We're thrilled to hear that Jay was able to assist you successfully and that you had such a positive experience with our firm. Your recommendation means a lot to us. If you ever need any further assistance, please don't hesitate to reach out.<br><br>Best regards,<br><br>Johnny Houston<br>Houston & Alexander PLLC

Mitchell Blevins
1 years ago

I made a mistake and was facing some severe consequences. Johnny Houston got me in the office quickly and immediately put a game plan together to get me through it. In the end, the charges were completely dismissed and I could not be happier.

Response from owner

Dear Mitchell,<br><br>Thank you for taking the time to share your experience. Your satisfaction is our top priority and I was very happy that we were able to get the charge dismissed. If you ever need any further assistance, please don't hesitate to reach out.<br><br>Best regards,<br><br>Johnny Houston

Randy Kranawetter
1 years ago

I would give them ten stars if I could. Jay was my attorney, I was facing a serious charge and from the moment I met with him I felt very optimistic. He listened to my story and talked to me on a personal basis and I can tell he actually cares about his clients. He always answers the phone or responds promptly. He never made any promises, but the charges were completely dismissed and I feel like a weight has been lifted from my shoulders. If you need the best, you found them here. Worth every penny. Thank you Jay.

Response from owner

Dear Randy,<br><br>Thank you so much for your glowing review and the kind words about Jay. We are thrilled to hear that you felt optimistic and supported throughout your case. It's incredibly rewarding to know that Jay's dedication and responsiveness made a positive impact on your experience. We're delighted that the charges were dismissed and that you feel a weight has been lifted. Your recommendation means a lot to us. If you ever need assistance in the future, please don't hesitate to reach out.<br><br>Best regards,<br>Houston & Alexander PLLC

James Minton
1 years ago

Dear Brett, As we set around our table this Thanksgiving, I find myself reflecting on all the things I am grateful for, and I want to take a moment to express my heartfelt appreciation for you and your incredible team. Even though it has been nearly three years since our journey began, the impact of your support and dedication continues to resonate deeply with me and my family. I truly can’t express my deepest gratitude to you and your remarkable team for the unwavering support and patience you have shown me and my family during one of the most challenging periods of our lives. From the very first consultation, it was evident that your dedication to your clients goes far beyond mere professionalism. You took the time to listen to our concerns, answer our questions, and reassure us when the path ahead felt uncertain. Your expertise and guidance provided us with a sense of hope when we needed it most. The legal battles we faced were daunting, and there were moments when we felt overwhelmed. However, your steadfast commitment to fighting for our case and advocating for our rights made all the difference. Your ability to strategize and navigate the complexities of the situation not only showcased your skill as a lawyer but also your genuine care for our wellbeing. I cannot express enough how much it meant to us to have you in our corner, tirelessly working to bring me home to my family. Your team’s dedication and attention to detail were remarkable, and they made us feel supported every step of the way. Thank you for your patience, your encouragement, and for believing in us when we sometimes struggled to believe in ourselves. Your efforts have profoundly impacted our lives, and we are forever grateful for your role in reuniting us. Please extend our heartfelt appreciation to your team as well. We are all so thankful for the hard work, compassion, and professionalism they exhibited throughout this journey. Warmest regards, From the Kilgore family.

Response from owner

Dear James and the Kilgore Family,<br><br>Thank you so much for your heartfelt words and for taking the time to share your experience. We are truly touched by your kind reflections and are grateful to have had the opportunity to support you and your family during such a challenging time.<br><br>It was our privilege to stand by your side and work diligently on your behalf. Knowing that our efforts have made a meaningful impact on your lives is incredibly rewarding for us. Your resilience has been inspiring, and we are honored to have played a part in reuniting you with your family.<br><br>We will certainly pass along your appreciation to the entire team. They are dedicated to providing the best possible support and guidance, and your acknowledgment means the world to them.<br><br>Thank you once again for your kind words.<br><br>Warm regards,<br><br>Bret and the Houston & Alexander PLLC Team

Bouty Johnson
1 years ago

I couldn’t be more pleased with this firm as a whole. From the receptionist to my first meeting with Mr. Houston, I felt taken care of. But I want to give a special thanks to Jay Underwood. To be frank, I felt my case was extremely unjust. When Mr Underwood saw the circumstances of the case, and how he reacted then acted, it made me feel he has a true passion for the legal system and what’s right/fair for us, the people. Top notch!

Response from owner

Thank you so much for taking the time to share your positive experience with our firm. We are thrilled to hear that you felt well taken care of from your first interaction with our team. Your kind words about Mr. Houston and Wanda are greatly appreciated.<br><br>A special thank you for highlighting Jay Underwood's dedication and passion. We are proud to have him on our team, and it’s wonderful to know that his commitment to justice and fairness made a significant impact on your case. Your feedback truly means a lot to us.<br><br>If you ever need any further assistance, please don't hesitate to reach out. Thank you once again for your trust and support.<br><br>Best regards,<br>Houston & Alexander PLLC

Keri Justice3 photos
1 years ago

We’re so thankful to have worked with Johnny recently. He and his office were responsive and always kept us informed. His office has an easy to use portal that provides full transparency every step of the way. Our situation on paper seemed almost impossible, but Johnny identified a defect that enabled the infraction to be reduced. We are so grateful!

Response from owner

Dear Keri,<br><br>Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Johnny and our team were able to assist you effectively. It's wonderful to know that our communication and transparency tools made a positive impact on your experience. It takes years to acquire Johnny's expertise. Your gratitude means a lot to us, and we're here if you ever need assistance in the future.<br>Best regards,<br>Houston & Alexander PLLC

Taylor CutlerLocal Guide7 photos
1 years ago

This firm is so caring and helpful. They truly are there to represent you and they work hard for you. They are also very efficient at handling legal matters. Thank you so much!

Response from owner

Dear Taylor,<br><br>Thank you so much for your kind words and the 5-star rating! We are thrilled to hear that you found our team caring, helpful, and efficient in handling your legal matters. It is our mission to provide dedicated representation and support to our clients, and your feedback reaffirms the hard work we put into each case. If you ever need assistance in the future, please don't hesitate to reach out.<br><br>Best regards,<br>Houston & Alexander PLLC

Brittany Harris
1 years ago

I would give 10 stars if I could! I made some really stupid decisions and was charged with a DUI 2nd Offense in February 2023. I was terrified, as I thought that I would lose everything. Bret took my case and was honest with me from the beginning. The only promise he made was that he’d work hard on my case. That’s just what he did! He was able to get me a plea deal that allowed me to keep my job and most importantly, my sanity. If you need a DUI attorney, Bret is your guy.

Response from owner

Dear Brittany,<br><br>Thank you so much for your heartfelt review and for sharing your experience with us. We're thrilled to hear that Bret was able to provide the support and results you needed during such a challenging time. As you know, Bret is a former DUI prosecutor as well as an assistant US Attorney and his experience has proven to be very beneficial for our clients. Your kind words and recognition mean a lot to us. If you ever need assistance in the future, please don't hesitate to reach out.<br><br>Best regards,<br>Houston & Alexander PLLC

Richard Hays
1 years ago

I'm a Veteran who saw and dealt with things, a long time ago, that still affect me. This led to a very serious court case. Bret and the guys at his firm really spent time getting to know my past, my DD-214 and previous experiences, and guided me through the court process to an outcome that made a major difference in my life. I'm back on a good track now. My health is better. I can say that this firm is my firm. They helped me when I needed it most.

Response from owner

Rich, <br><br>We were very pleased to guide you through the process and help you during a critical moment. I'm pleased to note that Hamilton County is developing a Veterans' Court program for both the General Sessions court and the Criminal Court. We appreciate our Veterans, and I was really glad to help you. I know you've been through difficult situations. <br><br>Bret

Sharon Coffey
1 years ago

We cannot begin to thank Jay Underwood in the office of Houston & Alexander PLLC. For the legal representation on the behalf of our family. Mr Underwood is very professional , polite, and patient, he took time to listen and explain how he could help us. We the Bowman family want to publicly thank Him and his associates for the wonderful service. You are all in our prayers.

Response from owner

Dear Sharon,<br><br>Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear about your positive experience with Jay Underwood and our team at Houston & Alexander PLLC. It is our mission to provide professional, polite, and patient service to all our clients, and we are glad that Jay was able to meet your expectations.<br><br>We are honored to have been able to assist the Bowman family. Your prayers and support are deeply valued. Should you ever need any further assistance, please do not hesitate to reach out.<br><br>Warm regards,<br>Houston & Alexander PLLC

Alex Flores
1 years ago

I had the Best experience with these Gentleman, I was looking at possible Federal Charges and in the end Jay Worked Wonders that had me doing Community Service with Charges dropped after completion, These are the Guys to get I cant thank them enough!!!!

Response from owner

Dear Alex,<br><br>Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with our team. It took a while but it’s incredibly rewarding to know that we were able to help you navigate through such a challenging situation. We are dedicated to achieving the best possible outcomes for our clients, and your kind words and appreciation mean a lot to us. If you ever need assistance in the future, please don't hesitate to reach out.<br><br>Best regards,<br>Houston & Alexander PLLC

Contact

Address
3417 Dayton Blvd, Chattanooga, TN 37415

Google Profile

Rating
4.9 / 5
Reviews
166
Status
Open
Claimed
Yes
Photos
18

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