Jacobsen Law Office, P.S.

Terrible customer service

My mother needed paperwork drawn up for estate and power of attorney purposes. We were worried that it would be a confusing and complex process, not to mention emotionally difficult. But Ryan and his staff were so reassuring to work with! He spoke in a kind and nurturing way, explaining things simply and clearly. He asked all the right questions to make sure Mom's goals would be carried through just the way she wants, even when she didn't know what kinds of documents she would need. Her paperwork was completed in a timely manner, and it really felt like everyone at his office went above and beyond for her. Because of how well this process went, my husband and I will soon be seeing Ryan Jacobsen to get our own paperwork in order. It feels good knowing he has our back. I can't recommend him highly enough! Thank you so much, Ryan and co!

Mr. Jacobsen and his staff treated us with professional and friendly consideration. Their handling of our recent document preparations was patient and thorough; all questions were clearly and thoughtfully answered; every email and phone call was promptly responded to; there was complete transparency about fees - no surprises; gracious referral to another firm for needed support. We recommend this firm very highly.

This attorney was TERRIBLE! He botched so much with our parents estates, and would go months and months without being available or was out of the office tons. When we did finally get a hold of his office it was only for him and his staff to tell us (in written also) that he hadn't filed papers or filed in the wrong county and was demanding a ballooned invoice payment (2 different ones, both different references and charges), for work he was going to have to redo for his mistakes, which camee only after we removed him as the attorney on record. We directed him to speak to the new attorney. This was in 2022. Today, he sends a threat email about wanting his money "or else". He became a creditor once we signed a new attorney. He didn't follow the protocol to have his bills looked at, therefore he missed the deadline for this. We owe him nothing more than he's already been paid and his abusive tactics are unacceptable. I'll be reporting him to the Bar.

Ryan has been a pleasure to work with in my Real Estate transactions.

Had a hiccup early on with getting a hold of the office, but since being in communication things have been better. Looking forward to my meeting and seeing how things go!

Ryan's a solid attorney and individual. I really enjoyed working with him on a recent real estate transaction, and he provided great service a few years ago when my wife and I had our estate plans done. What impresses me the most is how he treats everyone like equals - very friendly and not full of himself, although he really is a powerhouse of an attorney. A few months ago I was planning on selling on of my properties without a realtor, but didn't know where to start. I consider Ryan my go-to attorney after he helped us establish a trust and addressed some old family property issues (which he resolved very quickly). When I met with him about this sale, he gave me a lot of ideas and directions to maximize my position, avoid mistakes, and warned me about a major income tax consequence (capital gains tax for about $50,000) if I didn't sell the property before November 2018. When I had a buyer, neither of us had a realtor. So we had our attorneys prepare and review the contracts and deed, and we agreed to have Ryan's office (Jacobsen Law Office) as escrow. If I would have used a realtor, their commission would have been over $30,000! I paid less than 1/10th of that for Ryan's services and I was able to get the property sold before I lost my capital gains tax exemption in November. Altogether he saved me $80,000, so here I am to publicly thank Ryan for his awesome work! One other thing that stood out. When there was a mixup in communications with the buyer's attorney, Ryan didn't hesitate to take responsibility for it and make it right, even though both attorneys should have acknowledged their mistake. I trust a person who is honest when it is inconvenient. Don't you?

Ryan has helped me with several legal matters and has always been such a wonderful lawyer to work with. He helped me and my husband with our estate documents and took the time to make sure we knew our options and the consequences of our decisions. When I was named as the executor of a family member's estate, Ryan (and his staff) helped me through the entire probate process from beginning to end. Ryan has a lot of knowledge about real estate and was able to resolve a problem we had with one of our investment properties. He again explained everything so we knew our rights and options, then wrote a letter that led to a settlement. I also want to say that my close friend referred me to Ryan's law office after Ryan helped her with a special needs trust and a guardianship. She was very impressed with his work as well, and I now refer my friends and family to Ryan. I just want to thank him for all he has done for us and wish him the best.

Left a voice message. Never returned my call.