Spokane, WA
Teresa did a great job for us on our probate. Her knowledge and experience were hugely helpful. I would hire her again.
I am deeply frustrated with the lack of action and follow-through from Keene Law. I was assured that there was a clear plan in place for my case, and I trusted Teresa to execute it effectively. Unfortunately, that trust was misplaced. Despite the promises made, no meaningful action was taken on my case. I was repeatedly told that things were moving forward, but in reality, nothing was being done. My case remained stagnant for far too long. Hiring Teresa caused more harm than help in my life. I feel misled and disappointed by the lack of progress. If you're looking for an attorney who will actually follow through on their word, I strongly recommend looking elsewhere. I wish I had paid more attention to the numerous negative reviews of Keene Law before hiring them. Unfortunately, my experience with this firm has proven that the criticisms are entirely accurate. Despite paying a substantial fee, there was little to no progress on my case, and it felt as though my time and money were being completely wasted. Teresa was nearly impossible to reach, and when they did respond, their replies were often vague and uninformative. It was clear that my case was not a priority, leaving me feeling neglected and in the dark throughout the process. Do not count on getting any sort of refund for the upfront flat fee even if nothing was accomplished in your case. The lack of professionalism and attention to detail is consistent with what others have said about this firm. I regret not heeding the warnings in those reviews. If you're considering Keene Law, I strongly advise looking elsewhere. The negative feedback you see is there for a reason—this firm is not worth your time, money, or peace of mind. Teresa is responding to reviews trying to blame the clients, when there are this many complaints for the same reasons it's showing that the complaints are true. Don't fall for the fact that she seems nice and motivated at your consultation.
Ms. Lynn was attended to constantly and with care on a small flat fee for almost a year and a half. Her case was presented as a simple matter at our initial consult, and then was made much more difficult by the client as time went on. I would create a solution, saving the asset at issue, then had to create another solution, and another. The client tried to create her own solutions, changed her mind frequently, and when I determined I could no longer continue to work it, is now seeking a total refund despite my actually saving the asset at issue. I could’ve revised our contract early on for more money but I did not. This is an unreasonable, unfair and shocking review.
Absolutely horrible. Kept no contact. Took 8 months to even act like she was going to do anything. Was extremely rude to my wife. And then dropped me because I got irritated with the time frame and way she spoke to my wife update new lawyer pulled all info that was needed up in five minutes of the first phone call. Supposedly took months for Keene law .Definitely go for a larger law office.
We contacted this client so frequently that we literally have hundreds of texts from my private cell, texts from our office cell, emails and calls to each other. On the day we removed ourselves from the case, we contacted him about getting his new address as we were setting hearings that day. He and his gf called back screaming and using pretty bad profanity and were unhinged. We could make no sense out of what they were upset about and drowned me out with more screaming profanities when I tried to respond. I believe his new gf wanted the money that client’s family member had paid us. I can think of no other reason for this complaint or their behavior that day. Client moved in the middle of the case and did not provide new address. We were always kind and understanding of his health issues. Ŵe were patient with his inability to respond helpfully or quickly. His gf filed a bar complaint and it was dismissed. Sometimes a lawyer gets a curve ball in a case, and the client tries to destroy them through Google reviews.
I expect this review to be removed by Google soon, as it is by an opposing party who is mad because they are losing. I should leave it as a good review in that I have worked favorably for my actual client?
Teresa is the best! Kind, caring and compassionate.
Thank you Lisa. We appreciate the kind words.
Would NOT recommend this family law lawyer! Took advantage of us and was Very hard to get ahold of or for her to respond to you. Accused us of stalking because after weeks of not responing we went to her office. I mean weeks of no response after contacting firm or even texting her direct number. Lied about having a meeting with opposing lawyer. Broke our contract and kept our money because I told her I was reporting her to the Washington state bar association for not keeping us, her clients informed of what was going on with our case. Mediation was a joke, she said she was scared of the opposing lawyer! DO NOT RECOMMEND AT ALL! This is my real name, take some accountability Teresa. She has been reported to the Washington state bar association recommended by my attorney. I urge anyone who experienced such horrible service do the same! It is not okay for her to keep doing this to people. She did NOTHING probono with our case! She did nothing with our case except sit in on mediation and agree with opposing lawyer.
This is not the client, but she and the client stalked us, terrorized my assistant by screeching their truck in front of him while he was walking to his car, asked us to work on things that were not part of our case, and were rude and terrifying.
Great attorney, helped me in so many ways, financial, emotional my case was a disaster and Teresa and Alex held my hand through it all. Hope I never need you again, but if I do I know your always on my side.
Thank you Staci! On our part we appreciated your trust and cooperation during what was a very hard time for you. Anytime you need your hand held again we’re here.
We have used Teresa several times over the past 7 years. She is an amazing attorney! She and her staff were fast, caring, & competent.They went above & beyond to help us & her advice was spot on! We are planning to use her again in the near future.... She's the best.....
No Peggy YOU’RE the best!!
Teresa Keene was so helpful and gave me great legal advice! I absolutely recommend her.
Thank you Ms. Coe!
Teresa handled my complicated divorce and was able to get it completed in 3 months. I needed it to get done fast for financial reasons and she exceeded my expectations. I wouldn’t hesitate to hire her again.
Thank you, you were a terrific client!
Teresa has always been a pleasure to work with. She worked with my husband and I on our estate planning and really helped us get our paperwork in order. Thank you!
Thank you!
Teresa and her staff are very professional. I love the team. Ms Keene pulled me out of a horrific spot a previous attorney put me in. She’s resolved many issues for me.
Thank you, you’ve been a great client!
She is amazing!!! I would recommend her without any hesitation!!
Thank you 😊
Absolutely the worst service imaginable. Did not succeed in any application of services as well as not responding to or even trying to comply with requests. Constantly rude and dismissive. Do yourself a favor and do not hire Teresa Keene you will just waste your money and gain absolutely nothing. I am entirely disheartened at the service I received and will be making a formal complaint.
We spent hundreds of hours personally working with you for a year on a small flat fee. We are a solo practice with one assistant. We have other cases that need us, yet we were your best friend. The case has ended and so we’re not sure what else we could’ve done. You wanted to keep the case going and going. We simply couldn’t afford to keep going with you even if there were more to do. We don’t understand your hostility except you seem to want it to go on forever for free.
Wasted my time and my money. I hired her for my divorce. Nothing was accomplished. Her and her paralegal are slow, don’t respond in a timely manner to emails or phone calls. Do yourself a favor and find someone else. Don’t try to save money by hiring her. Her “flat fee” is enticing but she’ll waste your time. If I could leave her zero stars I would.
I’ve never heard of this person. I have no Kate’s or Katie’s or Katherine’s or any I can remember. I have no cases where nothing was accomplished. I finish all my cases and I have no one who has fired me. Often times opposing parties will write a bad review out of spite.
The law firm failed to appropriately set or communicate a consultation, resulting in one missed appointment. Rather than realize that someone contacting a family lawyer must obviously have some serious things going on, the lawyer Teresa herself simply brushed me off and bid me “good luck” because we “don’t seem to be a good fit”. Attempting to establish a consultation for my custody issue, the paralegal offered some times for an appointment. I confirmed my availability of an appointment on the Friday of a Holiday weekend, and did not receive a response email until 8 minutes (yes, 8 minutes) before the mentioned appointment, confirming our slot. I responded with the apparent mix up, and tried to set another appointment. This is when the lawyer, Teresa, emailed me to basically find someone else, since I received text confirmation and didn’t show up. There was no Text. There was one email from the paralegal, 8 minutes before an appointment. Phone appointment? Zoom? In person? Who knows.. there were no details. I would almost understand an unsupportive and / or unfriendly response from someone that didn’t have their name literally on the business, but this was a great indication of the type of individual that would gladly be taking your money. A business is a business, and it is for making money, but customer service / compassion goes a long way when you’re supposed to be assisting with a customer base that is most likely going through some very tough and stressful situations. I recommend to anyone reading this to ensure you don’t expect much until you’ve handed over some cash.
Mr. Johnson made an appointment and never showed up or called to cancel. He’s a professional crank.
Sometimes clients go many months without responding to my communications. When that happens I must withdraw from the case. It’s unfortunate that they sometimes decide to blame the attorney for that.
Excellent attorney!
Thank you Hamish!
Forever grateful!! ❤️ Going through a family law custody relocation matter I had no clue what I was doing, never been through custody battle before but my anxiety subsided by Teresa‘s knowledge of the law, experience, and character weaved with care and tenacity. I love the way you represented me in court. I think the most high for directed me to you. I was praying for God to help me before seeking counsel and trying on my own, and he directed me to you. I can’t thank you enough for fighting for me and ensuring a victory. I can’t thank you enough for doing the extra things you didn't have to, to help me keep my boys in this state which you went above and beyond to see it happen. Thank you thank you thank you.
Thank you John! You were a dream client.
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