Seattle, WA
Misrepresented me, avoided communication, never called me once, never did any service. Avoid these people as they avoid you.
Doesn't call. Don't use them.
I received a call back from this lawfirm from Jordan the phone rep who I thought was an AI ROBOT bec she kept speaking and gave no human interaction or kind expression. She assumed with her own ears I said something I did not which was “if you’re uncomfortable sending us documents then you can just wait for an email”. I asked her I’m sorry where did you hear that I was uncomfortable with sending doc? I was mid sentence explaining I will be using a scanner to send docs to them and she just heard whatever she wanted and dominated the entire conversation and allowed for no personable communication to take place. I am a business owner so I appreciate good help and honor attorneys hard work. This woman Jordan hung up on me mid sentence and treats people like they are of no substance or value. She has no idea who I am to pull such an ego and be unprofessional to clients. I have 4 Wells Fargo cases and I read the blog about their attorneys and had such a great demeanor and to get treated like garbage by this robotic Jordan who heard opposite of what was even said! I hope the call is recorded because their attorneys will be embarrassed to hear how she treats people! I seriously was convinced she was AI until she hung up the phone and said she would help other people even though I was completely willing and had zero resistance to follow the process. Every company has a process including my company! This Jordan should not be on phones if she will make up what she thinks she heard and not know how to communicate effectively and then hang up on someone mid sentence of explaining she misunderstood. LISTEN TO THE CALL to see how she is ruining your reputation unfairly. If you’re going to do business with this office Jordan will be the guard dog who is arrogant and thinks she knows better than anyone rather than being of empathetic service! I’m trying to be kind here but she is by far a bad day!
Thank you for taking the time to provide your feedback. Unfortunately, your experience with the call does not align with our intention to provide a positive experience for clients engaging our firm. Creating the best connection can be challenging at times. We support our staff's efforts to engage in a helpful manner based on firm standards and protocols. We strive to improve based on valued feedback and will endeavor to do better.
These guys are handling one of the Facebook settlements.. They were very non informative of the situation
Good law firm.
Nobody has not returned my called
Top Notch.
Great job by Paul Tonella on my estate planning documents (will, powers of attorney, etc.). Professional and efficient.
Noice
Glen Garrison has been our family attorney for several years and has delivered on multiple fronts. He, along with Diana Zottman and Bill Fleming, helped with the sale of my dad's dental practice, settle the Estate of my aunt and my father's. Bob Over was also very helpful when we were selling our property. If you need an attorney for anything, Keller Rorhback has someone for you!
We here at Keller Rohrback are happy to have served as legal counsel for you and your family. It was a pleasure to represent you and we sincerely appreciate your kind words about our services. Thank you!
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