Lance C. Starr, LLC

Lehi, UT

71
Attorney Index
50 reviews
4.1
Google Rating
77 reviews
Lance C. Starr, LLC

Practice Areas

Personal Injury

Business Profile

Immigration attorney

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
25%
Response Rate
Low Response
12-Month Trend
Stable

Review Intelligence

Avg: 84/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication87
Outcome85
Responsiveness86
Empathy89
Expertise84
Fee Transparency77
Trial Experience79
Satisfaction82

Client Reviews

Kaylee M
10 months ago

Our experience with this law office has been extremely disappointing. From the beginning, the receptionists and front desk staff were consistently rude and dismissive. Every time we called or visited in person, we were met with bad attitudes and unhelpful responses. They often acted as if our questions were an inconvenience, which made an already stressful immigration process even more frustrating. Another major issue was that we were never allowed to speak directly with the lawyer handling our case. No matter how important our concerns were, the receptionists always acted as a barrier, refusing to connect us or even pass along clear information. This lack of communication and basic courtesy made us feel ignored and disrespected. Based on our experience, I would not recommend this office to anyone seeking reliable and respectful service.

Fabiola IsmerioLocal Guide28 photos
11 months ago

Their service was very attentive and fast; they always kept me informed about my case and offered me payment options.

Andrea Vzqz.1 photo
1 years ago
Mauricio Howe PenmanLocal Guide2 photos
1 years ago

My wife and I decided to hire Attorney Starr, and our case moved very quickly. Although we had to wait several months for a response from USCIS after the final interview, we understood that these processes are currently taking longer than usual. However, Attorney Starr was very diligent and astute, as was his assistant, Li, a very empowered, organized, and detail-oriented woman who seems more like a lawyer herself because of everything she does. They always answered my calls and even met with me in person without an appointment. The payment plan they offered was very affordable. I am very grateful to them all because they were very empathetic to our case. Patience is often necessary, but that's because USCIS has a very heavy workload and many challenges. I recommend them 100%.

Bryan GutierrezLocal Guide11 photos
1 years ago

My family hired Lance for our family's immediate proceeding hearing in 2009 and were faced with very little time to take quick action. His work was successful and we won our cases! The payment plan was awesome and very much appreciated too. He cares about his clients and his team are very alert to emails.

Response from owner

Bryan, I'm surprised by your comments. The second time you hired me we got the I-130 approved and we had filed the appropriate waiver and we were waiting for that to be approved when YOU called me and asked to have the waiver rescinded, which we did. How can you claim there was no result when it was you who ended your case? Also, I believe I responded to every email you ever sent me and did it in a timely, professional manner. I'm sorry you feel your second experience wasn't as good as your first. I think we could have won your case had you continued with it.

ConnieLocal Guide
1 years ago

Hmm. Took too long ( 1year and 5 months) for a simple phone call and this office unresponsive until I kept pestering for updates. Just my humble opinion though. Had I not complained, this office would not have given anything. hahaha

Response from owner

This seems to be a repeating theme with these reviews. I have checked my files and I don't have any clients name "Connie". So, are you a real client or just a troll? You don't mention what type of case you had and you don't mention if it was ultimately completed successfully. I will note that, currently, almost any process involving the Immigration Service that is completed in 1 year and 5 months is actually quite extraordinary. Most of the services offered by CIS at anywhere from 3 to 7 years behind, so completing yours in only 1 year and 5 months is actually quite proficient. <br><br>I would love to talk to you more about this and understand what problems you experienced with us because we are always looking to improve our service. Please feel free to reach out to me any time.

Erika Castro
1 years ago

The lawyer is very good, excellent work. But his assistant and his secretary provide very, very bad service, very unprofessional and without education.

Response from owner

Erika:<br>I'm so sorry to hear that you had such a bad experience. I wish you would have talked to me directly and given me details of the behavior you found to be unprofessional so that I could address it with my people. My assistant was a licensed attorney in her home country and she's been with me for more than 12 years. In that time she's helped something like 3500 people to get their Legal Residency and countless more to become US citizens. She really is great at what she does. <br><br>Unfortunately, when we ran your name through our system, it doesn't appear, so either you've posted this review under pseudonym because you know it isn't true and you are embarrassed, or you are simply a troll trying to damage the reputation of my firm. <br><br>If that's not the case, then feel free to reach out to me directly. My email is on our website, and I'd be happy to discuss your concerns.

Cathy Pelaez1 photo
2 years ago
Juana Cid2 photos
2 years ago

Lance Starr was my attorney in 2012 to 2019 he fought so much for me he represented me in a cancellation of removal. He appear personally in each court hearing and worked with my local attorney to release me from custody and fight my case. He made possible for me to be released from jail and continue the fight from outside. In the long process he was able to support my case in making the immigration Judge see the hardship my deportation will cause to my family. In the end I was deported and I had a different attorney fight my appeal with BIA. In the end because Lance C Start was able to prove the hardship, my new attorney was amazed of Lance and my case was remanded to the immigration court again. This time the immigration judge granted me the reliefs and Permanent Residency. The fight is over and I am forever grateful to Lance. He was the master and maker of immigration fight. His team and everyone that was on my side. Thank you and you want this team on your side. LANCE WE DID IT!! Thank you!! ☺️ Forever grateful to Lance and his team.

Allison Burnham
2 years ago

Lance Starr is the best lawyer in Utah!!! He and his wonderful team provide excellent customer service!!! They are always willing to listen and answer even the smallest questions and concerns you may have!!! They are very kind and, above all, always willing to help you!!! I am so grateful and happy to have gone through my green card process with Lance Starr; thanks to him, my case was successful!!! 100% recommended!!!

Andrea-rose Hutton
2 years ago

Very very bad receptionist. We e called 5 times and she can hardly speak English, and disconnects the call. Very disappointed.

Response from owner

Andrea, I'm sorry you had such a poor experience. My receptionist does indeed speak mostly Spanish because 99% of my clientele are native Spanish speakers. Typically, if we get an English-only speaker she will immediately transfer you to our paralegal who speaks fluent English. I'm sorry this didn't happen in your case. If you still looking for immigration help, feel free to contact me directly at lcstarr@gmail.com and I will make arrangements to meet with you.

Luis Ramirez
2 years ago

Lance and the team are always prepared to answer questions and my case was successful because of them. Thank you

Liliana M Linares
2 years ago

Thank you, Lance, for your work. I'm grateful for the care you gave my entire family. Thank you for your help.

Ignacia Luna
2 years ago
Mariory Doribel Leonzo Lemuz
2 years ago
Luz GómezLocal Guide40 photos
3 years ago
Pilar Garcia
3 years ago
Kanan MammadovLocal Guide10 photos
3 years ago

Hundred emails and phone calls done..(have copies)..haven't responded and refunded $800 of my ex overpaid fees .... Even though before leaving US they (Lance and Li) promised to return that credit if the case would not be pursued futher....(main case of cancelation of removal lost by them too)..bunch of sweet liers...bank account provided..address of Utah friends provided for return.. probably will have excuse that used for some paperwork or email or letters just to keep the money.....shame on you all...God is witness....

Guadalupe Mandujano
3 years ago
Response from owner

I'm sorry, I have no client by this name.

CLocal Guide4 photos
3 years ago

Lance, Li, And Christopher are very knowledgeable in their fields.

Contact

Address
359 E Main St, American Fork, UT 84003

Google Profile

Rating
4.1 / 5
Reviews
77
Status
Close
Claimed
Yes
Photos
8

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