Law Elder Law / Law Hesselbaum LLP

Naperville, IL

72
Attorney Index
50 reviews
4.9
Google Rating
235 reviews
Law Elder Law / Law Hesselbaum LLP

Practice Areas

Personal Injury

Business Profile

Attorney

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
90%
Response Rate
Highly Responsive
12-Month Trend
Declining

Review Intelligence

Avg: 67/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication85
Outcome59
Responsiveness76
Empathy81
Expertise55
Fee Transparency52
Trial Experience59
Satisfaction68

Client Reviews

Jeff Jones
5 months ago

Initially the service and setup of the trust was done very professionally. Due to unforeseen circumstances, we did not fund the trust for a number of years and in the interim relocated to another state post retirement. When we went to fund the trust here recently, they advised us to seek council in Michigan. This was very disappointing. My conclusion is that if you plan to relocate to another state you need to make sure you are not wasting your time and money creating a trust in Illinois. This was certainly not made clear to us when we created the trust initially. As a result, our recent review was only one star. As a result of a call from Zach Hessellbaum the very next day to further educate us and to insure us they would fund the original trust we are changing our rating to a five star review. We appreciate Zach's desire to insure their customers receive the service warranted and to make certain their customers are happy, satisfied customers. This is why we went to Law Elderlaw in the first place. It is appropriate to point out that everyone we spoke to during this process was courteous and professional.

Lori JonesLocal Guide
5 months ago

Shelby has been such a great resource to me as I try to navigate so many new areas...trusts, medicaid, nursing homes, etc. And she is always so responsive, professional and kind. One of the best!

Response from owner

Lori, <br>Thank you so much for your kind words for Shelby! We agree!

Thomas Wolfe
6 months ago

I appreciate Shelby's quick responses whenever I have questions or concerns. She is willing to go to the appropriate person in the firm if she doesn't have the answer.

Response from owner

Thank you for your kind words for Shelby and for hiring our firm to assist you and your family!

Amy Saffold
7 months ago

Everyone at Law Hesselbaum were incredibly helpful, informative and attentive to all of my questions/needs. My mother was not an organized person at all and Bonnie and Felicia were always there each step of the way to guide me and help in every way that they could. I am very grateful for their help and kindness through this process. I am extremely happy about my decision to use Law Hesselbaum to help with the Medicaid process for my mother.

Response from owner

Amy, thank you so much! Bonnie and Felicia appreciate your kind words, and we are very grateful that you trusted our firm to assist you and your family.

Timothy BenoitLocal Guide5 photos
8 months ago

I cannot speak highly enough of Bonnie and Felicia at Law Hesselbaum. They have been absolutely great to work with throughout the complex Medicaid planning process. Their professionalism, diligence, and expertise made a challenging situation manageable.

Response from owner

Thank you so much Timothy!<br>Bonnie and Felicia truly appreciate your kind words, and your review made their (and our) day!

Mary Munson
8 months ago

I highly recommend Law Elder Law! They have been amazing and have walked me though each step in helping my family members and also myself, personally. Shelby is extremely organized and helpful, and makes sure all paperwork is turned in, in a timely manner! Each member of the team is always ready to help in any way possible.

Response from owner

Mary, thank you so much! We truly appreciate your kind words for Shelby and for our team. Thank you for trusting our firm to assist you and your family.

Art Olenderek
9 months ago

One of the BEST law teams around, especially Bonnie and Faviola! My mom needed help getting the care she needs, I was no longer able to provide that. Bonnie and Faviola helped me get my mom into a good nursing facility that provides the care she needs. They were always there for me when I had questions and were able to help fix an error done by the state regarding my mom. You don't have to stress, if you need help with anything involving Elder Law just ask for Bonnie and Faviola, they will help you get through your troubles!

Response from owner

Art, thank you so much!! Bonnie and Faviola very much appreciate your kind words. It has been our pleasure to assist you and your family through this transition with your mom. Thank you for trusting our team and we wish you and your family all the best!

Tonya Taylor
9 months ago

Bonnie is the best! Thanks for your patience, beening a listening ear, and explaining our journey.

Response from owner

Hi Tonya,<br>Thank you so much! Bonnie is very grateful for your kind words. Thank you for choosing our firm to assist you on your journey.

E Rich1 photo
9 months ago

All the folks I interfaced with at Law Hesselbaum have been consummate professionals. It was quite the journey but made much easier and less stressful with their coaching from the sideline as I closed up the estate of my friend. I worked very closely with paralegal Kathe whose assistance and wisdom was stellar and who was a delight to work with.

Response from owner

Thank you so much! Your kind words for Kathe are very much appreciated and you made her day!

amy sadler
9 months ago

We hired Law Hesselbaum to prepare a Medicaid application for our father in January 2025. He passed the week before we were to put in the application. However, I feel the work we did was exceptionally valuable as it uncovered (for example) short-term health insurance policies we didn't know our parents had taken out that have helped us cover his care, and helped us prepare for his passing and for our mom's financial security. Our lawyer was exceptionally knowledgeable and helpful. Our initial paralegal was not a good fit. She made a number of minor errors on documents and didn't seem to understand our answers to her questions to the point of maddening frustration and making us do more work than was actually required. In stepped Bonnie Stinson, who is a verified angel and 1000% on the ball at all times. She took over managing the back and forth of the case, made sure no balls were ever dropped again, and kept everything on track. Even things that were not in her department she stayed on top of so that we always felt completely taken care of for the rest of the process. It's scary to pay such a large fee to a law firm before you know how things will turn out, but having gone through this, and even though no Medicaid application will be submitted, I feel it was absolutely the right path to follow. And I am very, very grateful that Bonnie was there to help us do this properly, with her skillful, caring approach.

Response from owner

Amy, thank you so much for your kind words for Bonnie and our firm! We are grateful that you chose Law Hesselbaum to assist you and your family through a very difficult time. Please accept our deepest condolences for the passing of your father.

Jeff Miller
9 months ago

Law Hesselbaum was the perfect firm for helping my wife and I develop a trust. My father often shows me his personal estate planning. It has always felt so complicated and an overwhelmingly daunting task to set one up, so I avoided doing it myself for so long. After our third child, I came to terms that I needed a trust for my family to have piece of mind. I've personally known the partner for a few years now. Zach Hesselbaum is heavily involved with the community and is a great individual. The initial meeting was about an hour and came with some homework. Another hour at home to gather and fill out some documents. Another hour meeting to finalize paperwork. Follow up questions were answered promptly by the support staff, and the trust plan was extremely thorough, covering every base you could think of. Only three hours to give my family peace of mind that our finances and end of life planning are taken care of... worth it. Some additional notes: Brought the kids along to all meetings, felt like a family environment the whole time. Answered all my questions with a high level of professionalism and compassion, no matter how basic. I learned a lot about the legal and financial benefits a trust can do, the law firms involvement after initial setup / future maintenance, and what my relatives can expect when we are gone.

Response from owner

Jeff, thank you so much! Your review made our day! <br>We truly believe that peace of mind is one of the most important benefits we provide to our clients. We are honored that you chose Zach and our firm to assist you and your family with your estate plan.

Aruna AdvaneyLocal Guide93 photos
11 months ago

My mom died over a year ago, and I got impatient and vented here. Thank you, Faviola and Robin, for getting back to me.

Lila Hicke
11 months ago

I was amazed at the number of people of my "team" and how syncronized and efficient everyone was. The ones I worked closest with were Faviola, Felicia and Bonnie..gold star all the way!! .As well as Jennifer, the amazing receptionist who kept us all in line. Thank you is inadequate for these ladies°°

Response from owner

Thank you so much for your review and your kind words for Faviola, Felicia, Bonnie, and Jennifer!

Dave Bonomi1 photo
12 months ago

We looked all over for an attorney to handle our will, trust, estate, etc and are convinced that we found the best attorney out there! I would highly recommend Z Hesselbaum! We truly can’t say enough great things about the level of service received!

Response from owner

Thank you so much Dave! We think Zach is great too!

Nicole Newell1 photo
12 months ago

Never in my life have I been so disrespected by a law firm, after the death of my mother. Employees/lawyers are never in the office and the office staff (Kathe) has no clue on answering any questions about probate or filing estate papers. She then expresses to Mr. Hesselbaum and he uses a strong muscle and also doesn’t help after taking our money with no itemized receipt. Please do not use this firm. No understanding of the grief one holds for a family member. Only wants your money.

Response from owner

First and foremost, we are truly sorry for your loss.<br><br>We understand how difficult navigating legal matters can be during a time of grief and we regret that your experience with our firm did not meet your expectations. Our goal is always to provide compassionate, professional legal guidance, especially in emotionally challenging situations. We have created and refined our estate administration process through our firm’s more than 20 years in the practice of elder law, estate planning, and estate and trust administration. <br><br>In your case, we ultimately made the decision to issue a full refund and end our professional relationship, as it became clear that we were not the right fit to support your needs. We did this out of respect for both parties, and to give you the opportunity to work with another firm better aligned with your expectations.<br><br>We know that legal matters during the loss of a loved one are incredibly stressful, and we sincerely wish you peace and clarity moving forward.

Alison Rosenow-American Realty9 photos
1 years ago

I had a great experience working with Law Hesselbaum. Their team was consistently prompt in replying and kept me well-informed throughout the entire process. From contract to closing, they were helpful, professional, and made everything go smoothly. I truly appreciated their responsiveness every step of the way. Highly recommend!

Response from owner

Thank you so much! We appreciate your trust and confidence in our firm!

Molly McDade
1 years ago

We had an excellent experience with estate planning. Everyone was so helpful, professional, and kind. We especially appreciated working with Bonnie and Rorry. We highly recommend Law Hesselbaum!

Response from owner

Thank you so much! We appreciate your kind words and for trusting our firm to help you and your family with your estate plan.

Michael Quinlan
1 years ago

Law Hesselbaum was fantastic helping my wife and I develop a trust. Zach is incredibly friendly and willing to take the time to walk us through our options and we never felt rushed. I would highly recommend them!

Response from owner

Thank you so much for your kind words for Zach and for choosing our firm for your estate plan!

Caryn Meyer
1 years ago

Our family has been clients of Law Hesselbaum/Law Elder Law for 13 years. The service is always excellent. From Trusts, Wills and Estate Settlement, I know we can count on them for whatever our family needs.

Response from owner

Thank you Caryn! We are honored that you have trusted our firm to serve you and your family for the past 13 years and we hope to continue to serve you for many years to come!

Ron Pieper
1 years ago

When one of our family members was diagnosed with Dementia we reached out to this office for guidance and help. Law Hesselbaum has assisted us through every step of the process in handling this situation with grace and compassion. I'm not sure how we would have gotten through this difficult time without them. Each staff member, especially Bonnie, has gone out of their way in making this process as peaceful as possible for us. I would not hesitate to recommend this firm to anyone. Great, caring people.

Response from owner

Thank you so much Ron! We truly appreciate your kind words for Bonnie and for our team, and your trust and confidence in our firm.

Contact

Address
2275 Church Rd, Aurora, IL 60502

Google Profile

Rating
4.9 / 5
Reviews
235
Status
Close
Claimed
Yes
Photos
11

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