Law Office of Janis Alexander Cross

Amarillo, TX

71
Attorney Index
30 reviews
4.1
Google Rating
32 reviews
Law Office of Janis Alexander Cross

Practice Areas

Personal Injury

Business Profile

Family law attorneyDivorce lawyerEstate planning attorneyAttorney

Review Snapshot

30
Total Reviews
High Confidence
0
Last 90 Days
Inactive
60%
Response Rate
Somewhat Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 84/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication87
Outcome85
Responsiveness86
Empathy89
Expertise84
Fee Transparency77
Trial Experience79
Satisfaction82

Client Reviews

dud bub
2 years ago
Response from owner

I was glad to be able to help you! I’m praying that you will have a positive outcome with your legal case!

Laren Hawkins
2 years ago
Response from owner

Hi, Laren! Thank you for the review! I hope that everything turns out well for you and your family. Please call me again if you need me! Best wishes for a happy holiday season!

Cory WinnLocal Guide
2 years ago
Response from owner

Hi, Cory! 😃. Thank you for the positive review. Call me if I can help!

TiffaniLocal Guide47 photos
4 years ago

Dishonest and judgmental I highly suggest finding someone else. Be prepared to be thrown under the bus. I haven't looked at this review in four years. She is denying I was ever her client after TWO court dates with her here in Amarillo! Do NOT hire this woman.

Response from owner

Tiffani, no one in my office has ever spoken to you. You are not a client of my law firm. From looking at your reviews online, it appears that you are located in California. I am located in Texas. I'm sorry that you are unhappy, but I really don't know who you are & I have never spoken to you! Best of luck to you!

Poudima GnarouLocal Guide24 photos
5 years ago
Amanda Darling Coke
5 years ago

She is very straightforward, friendly staff!!

Lazaro Espinoza
5 years ago
javed mangalLocal Guide6 photos
5 years ago

She didn't answer. But She did send me an email on next day.

Response from owner

Hello, Javed. I’m sorry, but I don’t know you. You said that you contacted me & that I responded the next day. I’m not sure that I understand your complaint. Did you want me to not respond? I hope that you are OK and that whatever your legal issues are that you are doing well.<br><br>Best wishes!<br><br>Janis

Quang TranLocal Guide21 photos
6 years ago

Very good service. Sincere. Thoughtful. Enthusiastic and very professional.Thank very very much

Robbie Harter
6 years ago

Do not hire this attorney! Absolute worst representation possible. I worked as a paralegal for 12 years so I know what to expect. She never responded to anything in a timely manner, and missed several deadlines. If my EX wasn't calling me asking me why I wasn't responding, I would not have ever known I was missing deadlines. She had my final decree for 3 weeks, never forwarded it to me, to review and sign, so we missed our final hearing date! She would not take my phone calls and would not communicate with me. I would send her numerous emails and she wouldn't respond. She finally called me when I refused to pay her! My case was not a difficult case and she did ABSOLUTELY NOTHING!! I would have been better off saving my money and representing myself.

Michele Martinez
6 years ago

Wow first of all yes you do represent me and second my friends child was playing on my phone and was touching the screen. But yes ma'am you in fact are my attorney.

Response from owner

Hi, Michele! No one in my office knows who you are. We have never provided legal representation to you. If you have a specific concern, please contact my office so that we can try to assist you. Best wishes for a happy 2020!

Jovanna Garcia27 photos
6 years ago

Just called and the receptionist was very rude. At first she could not hear which is understandable. Then she said she could hear me. Yet...she hung up on me. So I called back. Again the lady could not hear me. After I asked her if I was a bother to her by the sound of her tone. She responded I can hear you. Then I explained how our previous call had played out with her hanging up on me. She then responded in a rude attitude how if she says she can hear me that means she can hear me. So...why did she hang up on me??? I told her she was unprofessional and decided to warn others by making this review.

Response from owner

Jovanna, I'm sorry for this negative experience with my law firm. All of us answer the phones, so I'm not sure who you were dealing with. I apologize to you for the phone call! We will strive to do better! Best wishes for a happy 2020!

amber scaggs
6 years ago

Very professional. Kind hearted. And knew exactly how to care for my case.

Response from owner

Thank you, Amber! Love you!

Big Daddy Yukon
6 years ago

Janis was amazing for our family! She was always kind and patient, even when we were going crazy. She and her staff kept us steady and confident! Through our ordeal, due to her and her teams care, we feel like we not only gained an ally, but a family!

Response from owner

Thanks, Ray and Rachel! Love you and your sweet family!

Autumn Gonzales2 photos
7 years ago

Janis helped me through my divorce and even when it got tough she was there for me! Her staff was always very friendly!! Highly recommend

Response from owner

Thank you for the kind review! Love you!

Manuel blea1 photo
7 years ago

Jamis and her staff are courteous and are with you every step of the way

Response from owner

Thanks, Manuel! It was a pleasure to serve you!

Debra NolenLocal Guide10 photos
7 years ago

friendly, helpful staff

Paula Nabors
7 years ago

Janis Alexander Cross is Outstanding ! She listened to what we wanted and went way beyond to make sure it was done . The ladies in the office are pretty awesome too ! So if your looking for a amazing attorney give her a call, you will be glad you did !

Gabriel RivasLocal Guide
7 years ago

Nice helpful people.

Lizbeth Mendez
7 years ago
Response from owner

Thanks, Lizbeth!

Contact

Address
Bank of the Southwest Tower, 600 S Tyler St #1313, Amarillo, TX 79101

Google Profile

Rating
4.1 / 5
Reviews
32
Status
Close
Claimed
Yes
Photos
3

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