Law Offices of Cleveland & Metz

Pomona, CA

68
Attorney Index
50 reviews
4.7
Google Rating
244 reviews
Law Offices of Cleveland & Metz

Practice Areas

Personal InjuryWorkers' Compensation

Business Profile

Personal injury attorneyAttorneyWorkers' club

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
95%
Response Rate
Highly Responsive
12-Month Trend
Declining

Review Intelligence

Avg: 64/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication77
Outcome61
Responsiveness67
Empathy72
Expertise57
Fee Transparency53
Trial Experience61
Satisfaction65

Client Reviews

Carla Johnston3 photos
5 months ago

He was very professional and courteous. He helped me along the whole entire way kind of bumpy at times. but helped me get through it. I would highly recommend him for anybody else going through a similar case.

Buddy & Chrissie Rogers
6 months ago

When my case was left hanging and I felt completely abandoned, Mr. Cleveland stepped in without hesitation and took control. From day one, I finally felt heard, respected, and protected. They didn’t just “handle” my case, they fought for it. Every call was returned. Every question was answered. Every detail was taken seriously. In a time that was overwhelming and stressful, they brought clarity, confidence, and real advocacy. Going above and beyond isn’t just a phrase here it’s exactly what they did. Strategic, professional, compassionate, and relentless when it mattered most. If you want someone who truly shows up and stands behind their clients, this is who you want in your corner. Every bit of 5 stars is earned.

Response from owner

Thank you so much for your kind words, it was a pleasure working with you.<br><br>Charles Cleveland<br>Certified Specialist Workers Compensation Law

Kim Peace
8 months ago

It is imperative to have a trust relationship with your Attorney and Staff! I am, extremely, happy and satisfied with the quality of care and treatment provided to me through my Attorney, John Metz, and his staff!

Response from owner

Thank you very much Kim for your kind words, it was a pleasure working with you.<br>John Metz ESQ.

Bety Entertainment
8 months ago

I don't recommend them; they only want easy cases. They don't know how to fight.

Response from owner

We have handled thousands of cases from the simple to the most complex cases to both settlement and trial for 28 years at our location. We decided not to take your case for reasons we provided to you. We have not done any work for you so a one star review because you're upset that we rejected your case is inappropriate. We have helped thousands of Inland Empire area injured workers in all types of scenarios to successful resolutions.<br>Charles Cleveland<br>Certified Specialist Worker's Compensation Law

Victoria Cerda3 photos
9 months ago

Their office was very professional and very knowledgeable and help me out throughout my entire case. How grateful I am to have found them. You can definitely trust them they will support you till the end.

Response from owner

Thank you very much Victoria for your confidence in us and kind words, pleasure working with you. John Metz

Rebecca D
10 months ago

They will not let a lawyer get through my phone. My phone is cyber bully by the law corporation that attack me and. My family.

Response from owner

This is an odd review. We don't have a phone system that has voicemail, AI, pushbuttons to reach parties or anything you get from a corporation type telephone system. Our phone system is basically answer during business hours or answering service after hours. Cyber bullying, attacking you and your family, that's just bizarre. We are not a law Corporation, we are a small firm that helps injured workers and works directly on our cases. Sorry you're having troubles but this is not appear apply to us. Charles Cleveland<br>Certified Specialist Worker's Compensation law.<br>

Mario Jaime
1 years ago

I met up with Jackie, and she is so professional and polite. She answered all my questions and was very knowledgeable.

Response from owner

Thank you Mario, much appreciated, glad to help. Charles Cleveland, certified specialist workers compensation law

Cedric Elias1 photo
1 years ago

Cleveland & Metz Law was very professional, knowledgeable about the details of my case and very thorough. All members of the team falling my case did a great job keeping me informed about what to expect, what was happening begging the scenes and when something important needed attention.

Response from owner

Thank you very much for taking the time to write such a great review, it was a pleasure working with you. John Metz

Estela Gutierrez1 photo
1 years ago
Response from owner

Thank you, much appreciated<br><br>Charles Cleveland.<br>Certified specialist workers compensation law

Adina SepeLocal Guide15 photos
1 years ago

My lawer was John Metz he was amazing I got more then I expected. He made the hole prosses easy and I never had to worry about anything. I would recommend to everyone. Thank you, Robert Serl.

Response from owner

Thank you for your kind and heartfelt comments, much appreciated<br><br>JOHN METZ

J10 J10Local Guide8 photos
1 years ago

They were extremely helpful and professional, managing my case effectively and resolving it in a timely manner. The service they provided was both satisfactory and professional.

Response from owner

Thank you for taking the time to write a thoughtful review, much appreciated. Glad to help.<br>Charles Cleveland<br>Certified Specialist Worker's Compensation,

Aaron Asebedo
1 years ago

In a workplace incident, I encountered significant challenges with my employer and insurance provider regarding unpaid temporary disability, medical care, and inconsistent communication. Amidst these issues, I sought professional representation and found the offices of Cleveland & Metz to be exceptional. Charles Cleveland’s professional and enthusiastic demeanor throughout the case was evident. Consistent communication was maintained, and alternative strategies for handling the case were frequently presented. Cleveland’s relentless advocacy on my behalf resulted in the most favorable outcome possible. Beyond the case resolution, I was deeply appreciative of Cleveland’s efforts and the efficient manner in which the case was handled. I wholeheartedly recommend the Law Offices of Cleveland & Metz, confident that they provide the highest quality legal services. I can't recommend these law offices enough.

Response from owner

Thank you for your kind words, it was truly a pleasure working with you!<br>Charles Cleveland<br>Certified Specialist Worker's Compensation Law

The “AwkwardIguana”
1 years ago

Very underwhelming interactions and communication from their legal team based on their reviews. Could not be bothered to receive any kind of message or email for an update. They seemed to just want my case over as quickly as possible, just glad that it finally is. Update: after a year later I’m being pestered with collection agencies. I’m wondering what services I even paid for

Response from owner

I’m sorry you feel that way about your experience with our firm. Everyone is entitled to their opinion. Your assessment about our communication, particularly Email is inaccurate, as I have answered every client inquiry by email, if not same day within 24 hours. This is not our usual client experience. As you have disguised your identity I can’t review your file to see what could’ve been improved. Merry Christmas, best of luck to you now that your case is over.<br>Charles Cleveland<br>Certified specialist workers compensation law.

MarieLocal Guide
1 years ago
Response from owner

Thank you Marie!<br>Charles Cleveland<br>Certified Specialist, Workers’ Compensation Law<br>

Martha Kline1 photo
1 years ago

I was confused on the status of my claim and while other attorneys offices dismissed me as a not interesting case, Charles Cleveland responded immediately and gave me advise without taking my case as there was no need, clarified my questions and gave me insight of what to expect in the future. I Greatly appreciate his prompt response and kindness.

Response from owner

Thank you Martha, glad to help. Feel free to reach out to me if you ever need legal advice or counsel.<br>Charles Cleveland<br>certified specialist workers compensation law

Angela Hunt
1 years ago

Definitely five stars for Mr Cleveland and his team! I used his Services twice and iI was never let down. He went above and beyond for me. Anytime I needed any information or needing to be seen by a doctor he was on top of things. He was very personable and made me feel supported and kept me updated on what' was going on with my case. When he was out of town if he couldn't help me by email he had his team in the office take care of me. Mr Cleveland is very thorough, hard-working and I couldn't be more pleased with the outcome. So if you're looking for an attorneys office that cares and take care of business I would say give Cleveland and Mets a call. Mr Cleveland is a brilliant attorney and he won't let you down. Angela

Response from owner

Thank you Angela, it was truly a pleasure working with you again and I'm glad we were able to work together to solve your complex case. Feel free to call me anytime you need attorney advice or services.<br>Charles Cleveland<br>certified specialist workers compensation law

Eric Merjil2 photos
1 years ago

My experience was the best Charles Cleveland was hands-on with my case.. He was very straightforward and made everything understandable for me And gave me a piece of mind.. I’d recommend him to anybody in my family and friends!!

Response from owner

Thanks Eric, it was a pleasure working with you your patience with this process is much appreciated, thank you for your kind comments.<br>Charles Cleveland, Certified Specialist Workers Compensation Law

Lori Orona
1 years ago

Charles Cleveland and his staff were amazing! I could not be happier with the results. They were patient and extremely professional. They responded promptly and always answered all of my questions. Sometimes we think that we do not need help however in my case I am so thankful i reached out to them for resolution to my issues. I highly recommend their services to anyone who is having work related injuries.

Response from owner

Thank you very much Lori, feedback like this makes my work truly rewarding, glad to help!<br><br>Charles R. Cleveland<br>Certified Specialist Worker's Compensation Law

Anthony HernandezLocal Guide
2 years ago

This law firm kept me from being homeless. Their efficiency and professionalism goes above and beyond. Not only do they take care of business, they respond EVERY single time within the day. They treated me like a human being rather than just a profit. I found 0 characteristics that resembled the negative stereotypes towards attorneys. 0. There was no pressure and above all everything was explained to me so I could understand exactly what was going on at all times before any action was taken. This law firm will be in my prayers for now on. Thank Mr. Cleveland, Jackie, and entire staff. 🙏🙏🙏

Response from owner

Thank you very much for your heartfelt comments, it was a pleasure representing you in helping you get through this. Charles Cleveland, Certified Specialist Worker's Compensation law

JustBeingHonestLocal Guide
2 years ago

Mr. Cleveland and his team are amazing. They answer any and all questions you may have, there honest and understanding. They fight to get what you deserve so you don't have to. I would recommend the office of Cleveland and Metz to anyone in need of an attorney. You can't go wrong unless you don't choose Cleveland and Metz.

Response from owner

Was a pleasure working with you, we are always here to help if you need us. Charles Cleveland, Certified Specialist Workers Compensation Law<br><br>

Contact

Address
9330 Base Line Rd #100, Rancho Cucamonga, CA 91701

Google Profile

Rating
4.7 / 5
Reviews
244
Status
Close
Claimed
Yes
Photos
39

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