Law Offices of Laurel A. Buchanan Inc.

Riverside, CA

70
Attorney Index
28 reviews
4.0
Google Rating
28 reviews
Law Offices of Laurel A. Buchanan Inc.

Practice Areas

Personal Injury

Business Profile

Law firm

Review Snapshot

28
Total Reviews
Moderate Confidence
0
Last 90 Days
Inactive
75%
Response Rate
Somewhat Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 82/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication85
Outcome83
Responsiveness84
Empathy86
Expertise82
Fee Transparency75
Trial Experience77
Satisfaction80

Client Reviews

Kim ConwayLocal Guide4 photos
1 years ago

I called to ask about a getting a consultation and when they asked for the other parties name I said I did not want to provide their name and the guy said " We need it, it is our policy to make sure we have not represented them before, but that is fine thank you bye" and hung up. I did not even get a chance to tell him I understood and provide the info. I was very surprised.

Response from owner

Ms. Conway, <br>Thank you for your review. Per the rules governing our profession, put in place to protect client confidentiality, we cannot consult with potential new clients until we have run a conflict check. This requires the party requesting a consultation to provide us name of the opposing party so we can ensure that we have not consulted with, and do not represent, the other party on the case. This protects you (the person requesting the consult,) from inadvertently relaying confidential information to us that we should not be privy to in the event that we actually represent the other side on any matters. <br><br>Per my staff, It is my understanding that the call was terminated after staff was informed twice that the information would not be provided and the staff member was greeted with silence and believed the call had been terminated. <br><br>I apologize if the call was terminated mid conversation, I have addressed this with staff to make sure that calls are not terminated prematurely. If you have any questions or concerns regarding this matter you may call and ask to be transferred to myself to discuss. i wish you the best in your pursuit for legal representation. <br>Laurel Buchanan

Leslie Pivaral
1 years ago
Ric Rasco2 photos
1 years ago

My initial consultation with Laurel Buchanan was thorough, supportive and prepared me well to utilize small claims. This was her recommendation, even though it did not provide financial benefit to her firm.

Suzy Hackworth
1 years ago

The worst family law attorney. Laurel is extremely hard to get a hold of. She did not explain legal terminology when I filled out forms for my divorce which has now resulted in lifelong spousal support. She had someone from her office call at the last minute to say that if I don’t submit certain information by that day then I would be fined $5,000 when I was never asked to submit the info prior to that moment. Overall she did not act in my best interest. I really regret hiring her.

Cynthia Martinez1 photo
2 years ago

Amazing Great job keep going

Response from owner

Thank you! We appreciate the feedback. <br>Laurel Buchanan <br>The Law Offices of Laurel A. Buchanan

Jennifer Garcia
2 years ago

Laura Buchanan and her associates are some of the best attorneys around they absolutely are worth the money and I recommend them to everybody... I have retained them numerous times and they have never fail me than u to all of them they have picked up calls from me even on her weekend and night and talked me threw my brake downs and i will for ever be grateful to all of them.thank u again .....

Response from owner

Thank you Jennifer, we hope you are you family are doing well and have a happy holiday! We are always here if you need us. <br>Laurel Buchanan

AMICKO AMORALocal Guide41 photos
2 years ago

I saw their advertisement online about a free consultation for wrongful termination, and wouldn't you know it they agree to see if whether or not my case was acceptable to take since I was wrongfully terminated from my previous job on Amazon back on the beginning of July. But the next day, right after calling them, I received an email stating their opinion of turning down my wrongful termination case since I did not provide my payroll statements from them. which is odd since I provided them with a legal letter proving my case of wrongful termination. Plus, one of the suppose lawyers has the audacity to call back and ask to change my rate on them since it is hurting their business and gives me their reason as to why my case was turned down. Also, they will most likely guilt trip you by saying that submitting a case could lead to getting me blacklisted even though I am already blacklisted no thanks to Monster Beverage company I worked for.

Response from owner

Dear Amigo Amora, <br>I think you have the wrong firm. We do not handle wrongful termination cases and we do not have any record of speaking with you on your case. We do not request information from anyone on these types of cases. When individuals call about cases that we do not handle we try to refer them out if possible but other than that we do not handle them at all. I am sorry if you had a negative experience somewhere. <br>Laurel Buchanan

Yesenia Rodriguez
3 years ago

The Law Office of Laurel A. Buchanan Inc. did an amazing job with my restraining order case. They worked diligently and efficiently to make sure I win my case. They were readily available to answer any questions or concerns I had. I highly recommend them.

Response from owner

Yesenia, <br>Thank you for sharing your experience with others, we are glad to be of help. As always please feel free to reach out to us with any questions or legal issues! Remember, we practice more than just family law, we have attorneys who handle civil litigation and personal injury and some who handle exclusively criminal law. If we cannot help you we will try to find someone who can!<br>Laurel Buchanan, <br>The Law Offices of Laurel A. Buchanan

Alba Aviles
3 years ago

This place is a ripoff! After helping my boyfriend retain this law firm, they have charged everything and nothing has been done to solve his case. He can never get a hold of his attorney, has only seen her twice right before court. Yet they already sent an outrageous statement bill of $6,900. Their service has been horrible and they will charge all these bogus fees including supposably faxed documents, emails, and phone calls. There has been no transparency on any of these charges and we don't even know if they even did these services in their office. The attorney already messed up the paper work for my boyfriends case and most likely they are charging him for their own mistakes. We regret ever retaining this law firm.

Response from owner

Dear Ms. Aviles, <br>I am sorry I do not know who you are or who your boyfriend is. I believe you may have the wrong office. Regardless, If your boyfriend or anyone has an issue please call us directly and my staff will put you through to me so we can figure out what the issue is and correct it. We know that legal services and processes are stressful and if there is an issue on our end we will address it with you directly and immediately. We do not always see internet reviews. Please call direct, 951-530-8649. <br>Sincerely. <br>Laurel Buchanan

Glaser BurkhardtLocal Guide1 photo
4 years ago
Response from owner

Glaser, <br>It was a pleasure working with you. It's been a while since we have talked to you, we hope you are doing well. We moved down the street to 6329 Brockton Ave., Please stop by and say Hi if you are in the close by, we would love to show you the new office and catch up! <br>Laurel Buchanan<br>The Law Offices of Laurel A. Buchanan

Rockstar R6Local Guide3 photos
4 years ago

Was looking for A free consultation as shown on their website never received the response I emailed them never received a response over a week went based off the reviews I don’t know who they’re paying for 4 1/2 stars but apparently they’re not interested in business

Response from owner

Dear Rockstar R6,<br>I checked the email and did not find one from you. I am not sure where the disconnect is, we generally respond within 24 hours so I apologize for the delay. If you still need a consult please feel free to call the office directly at 951-530-8649 so we can assist you.<br>Thank you,<br>Laurel Buchanan

Jennifer GarciaLocal Guide8 photos
4 years ago

Very perfesonal, kind and understanding .. I been going to her for all my my court need for years and will continue to use her services as needed. Thank you for all u have done...

Response from owner

Jennifer, <br>Thank you for your review. It has been a pleasure working with you over the years and we thank you for all of the referrals. We hope you and your family are doing well! <br>Laurel Buchanan <br>

Joseph Nava1 photo
4 years ago

Best local personal injury lawyer. Turned our pain and suffering I into a brand new house! Very trustworthy. Would return over and over.

Response from owner

Joseph, <br>Thank you for taking the time to post a review. We were grateful to be able to assist you and the family. Hope you guys are doing well, Remember we are always here if you need us! <br>Laurel Buchanan <br>The Law Office of Laurel A. Buchanan

Yvette Reyes
5 years ago

The staff is very professional and straight forward with what they can help you with. My husband was served with custody papers. Our case was being resolved throughout the world pandemic, the courts were closed and court dates were being postponed. Staff was always updating on the process to get everything handled properly and civilly. In itself having lawyers is difficult but everyone in this office works together to help you with your case. And from our experience we went with this office due to word of mouth. In the end, we got what we wanted and what the lawyers told us we would get. highly would recommend to use, and would definitely would use again.

Response from owner

Thank you, was a pleasurer working with you

Daryl Armstrong
5 years ago

We highly recommend The Law Offices of Decker & Buchanan! I was a single father raising my eldest girl on my own and constantly worried about my youngest girl’s home situation. After what seemed like an eternity of being turned down by the courts, mediators and filing tons of paperwork I decided it was time to find legal representation. I researched many firms in hopes to find a team that would be as dedicated to my little girl’s best interests as I was. As a Black Male I felt the odds were against me but the Decker and Buchanan team made me feel confident about our case. In less than a year, I am happy to share my two beautiful girls are home together and happy to be a family. Thank you!! Our family would not be complete with out you on our corner! Note: Pricing is reasonable and their team is quick to respond to questions and concerns. Flexible payment options were also available.

Tom ElderLocal Guide3 photos
5 years ago
Response from owner

Dear Mr. Elder,<br>We are sorry you feel this way, but we do not know who you are. We have never had any dealings with you business wise or otherwise.<br>If you perhaps you mistakenly attached this review to the wrong business we would love it if you would take down the review since it is important that people get accurate information.<br>If you did in fact intend to review our business please provide us your information so we can reach out to you and discuss how we negatively affected you? If you feel that you have been wronged by us somehow indirectly we would be interested in knowing so that we can attempt to correct any issues that may actually exist.<br>Thank you for your time,<br>Sincerely, Laurel A. Buchanan

Beatrice Lopez
5 years ago

Jeff is not only great at what he does, but he is also one of the best lawyers to find when it comes to helping you through a case. Not only will he provide you with great services by walking you step by step through your case, he will provide you with the best approach on how to help you get through it. Jeff is phenomenal and very professional. We cannot thank him enough for everything he’s done for my family and I. This review comes short as to how thankful we are. Thank you so much Jeff!

Joao De Sousa2 photos
6 years ago

Great.

Response from owner

Thank you!

Grumpy GreengoLocal Guide2866 photos
6 years ago
Response from owner

Dear Mr. C,<br>Thank you for the positive acknowledgment and thank you for your repeated business over the years and for trusting us enough to come back to us with new issues and refer your friends and family to us. We appreciate the opportunity to work with you!<br>Sincerely,<br>Laurel A. Buchanan

Sev
6 years ago

The Law office of Decker and Buchanan I have to say Laurel And her A plus Staff are truly amazing. Very professional and to the point. They truly ease your emotions in times you feel are impossible. I would highly recomend them.

Response from owner

Thanks for you comments, we appreciate your feedback.

Contact

Address
6329 Brockton Ave, Riverside, CA 92506

Google Profile

Rating
4.0 / 5
Reviews
28
Status
Close
Claimed
Yes
Photos
55

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