Law Offices of Marielo Puerta

Grand Rapids, MI

68
Attorney Index
50 reviews
3.9
Google Rating
60 reviews
Law Offices of Marielo Puerta

Practice Areas

Personal Injury

Business Profile

Immigration attorney

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
30%
Response Rate
Low Response
12-Month Trend
Stable

Review Intelligence

Avg: 79/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication83
Outcome81
Responsiveness82
Empathy83
Expertise80
Fee Transparency73
Trial Experience75
Satisfaction78

Client Reviews

Emma Hamood
7 months ago

I had a very frustrating experience with this law office. I clearly disclosed the service I was seeking before booking, and payment was processed afterward. The one-hour consultation started late, lasted only about 11 minutes, and the service I requested was refused during the call. The interaction felt rushed and unprofessional, and no refund was offered despite the service not being provided. I would not recommend this office based on my experience.

Response from owner

Dear Ms. Hamood,<br><br>You had a legal consultation and then demanded a great deal of FREE legal services including a complete file review of paperwork you have already submitted incorrectly (and had denied by USCIS). We are not a free legal service provider. I apologize if there was any confusion but you made it quite clear that you are not interested in hiring a attorney during your legal consultation which is why we are not able to help you at this time.

Marietta
8 months ago

Exelente lawyer. I know many people she have help with positive results including mine. She is very professional, helpful and they are on top of things. She even went to the appointment with us and made sure our answers were submitted corrected . I highly recommend her.

Jose Torres6 photos
11 months ago

She doesn't send the documents on time. I'm not the only person who has experienced this situation. I decided to hire another attorney because my case was stalled due to the lack of documents she wasn't sending. It seems she's only available when there's a new case; after that, she never takes them on. Only if you have a new case. I recommend being patient with anyone who has a case with her, as the process can take twice as long because she doesn't send the documents when immigration requests them. In her office, you can see a large amount of unreviewed documents from many cases, which indicates she takes on more cases than she can handle. If anyone doesn't believe me, just go to her office one day and you'll see what I'm talking about.

Response from owner

Mr. Torres,<br>I have read your comments carefully and I must ask you to please include your complete name in your review so that we may address any concerns you may have. We do our absolute best to send all documents on time and completely. If the case is not in your name I have no way of addressing your concerns. I am not even sure if you are actually a client of our law office given your very generic name and the fact that you have neglected to add your second last name. Please feel free to write back and let me know who you actually are so we may address your concerns.

Loreli Lee
2 years ago

Worst experience ever, this office cares about money and nothing else and will find every way to screw you over!!! There are far better attorneys out there! Avoid this office like the plague!!!!! If you have any frustrations with them and try to voice them, even in a respectful manner, they hang up the phone and refuse to speak to you! Terrible place overall and a complete lack of communication throughout! 10/10 DO NOT RECOMMEND!!!

Response from owner

Dear Ms. Lee,<br>A careful review of our files shows that you have never contacted our law office nor have you been a client of our law office. I am not sure why you would feel the need to leave us such a hateful review when you have clearly never retained us in any capacity? It is not kind and quite dishonest.<br><br>

Isabel Arriola
2 years ago
M V1 photo
2 years ago

Got things done! It’s all it matters

Cristabel Ceja
2 years ago

Great lawyer!!

Nancy Corrado
2 years ago

Do not hire!!! There are better immigration attorneys all over GR! She is after your money, not your best interest. She does not respond to clients, and she doesn't know how to talk to people. And while they claim I have never used their services, no I have not. My family member has and I have been with them through the entire process of their application journey. We have different last names. It is unfortunate to see this lack of professionalism in the law community, especially immigration law, and more specifically at Latinx people by a Spanish attorney!

Response from owner

Dear Ms. Alvarenga,<br>A careful review of our client records has shown that you have NEVER been a client of our law office. Therefore, we do not understand your need to place such a mean spirited review of a business you have never utilized.

allison rosario3 photos
2 years ago
Monica Vega
2 years ago

Marielo definitely knows what she is doing. She has a very strong character but she gets the job done for sure. She definitely did what she was hired to do. She may not be extra nice but she is an amazing lawyer. I highly recommend her.

Regal Floor and Surface9 photos
2 years ago

Super resource for anyone looking for advice and immigration needs. Been referring her for years.

MAELENA G.Local Guide14 photos
3 years ago
Gina RiosLocal Guide
3 years ago

Marielo is a professional and super nice lawyer. She is the best of the best. Always on top of things and super nice. She has been helping my family for years now, I recommend her to everyone I know! She knows what she is doing.

Joser Montes
3 years ago

Amazing Lawyer. She does everything on point. Extremely recommend her. She is a very excellent lawyer, extremely recommended.

Mireya JesusLocal Guide3 photos
3 years ago

Very good lawyer

Response from owner

Thank you so much, Mrs. Mireya! We are always at your service.

Omar Martinez
3 years ago
Maria ValadezLocal Guide7 photos
4 years ago
francisco garcia2 photos
4 years ago
Ivon BardalesLocal Guide1179 photos
4 years ago
Lourdes Cardenas
5 years ago
Response from owner

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please could you contact us at 616-454-2365. We’ll work with you to resolve any issues as quickly as possible.

Contact

Address
40 Pearl St NW # 430, Grand Rapids, MI 49503

Google Profile

Rating
3.9 / 5
Reviews
60
Status
Close
Claimed
Yes
Photos
1

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