Legacy Legal

Lehi, UT

77
Attorney Index
19 reviews
4.4
Google Rating
19 reviews
Legacy Legal

Practice Areas

Personal Injury

Business Profile

Legal services

Review Snapshot

19
Total Reviews
Moderate Confidence
0
Last 90 Days
Inactive
63%
Response Rate
Somewhat Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 91/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication95
Outcome92
Responsiveness94
Empathy96
Expertise91
Fee Transparency83
Trial Experience85
Satisfaction88

Client Reviews

Randall Misner
6 years ago
Mindee MountLocal Guide6 photos
6 years ago
Response from owner

Hi Mindee, grateful we could help!

Samuel Hoston
7 years ago

Legacy Legal is great. They really work hand in hand with the client to make sure everything is taken care of in a timely manner. Their service was phenomenal and they take your credit serious. If you are ever in need of great credit repair Legacy Legal is your answer.

Response from owner

Thank you Samuel!

Jason Elmore5 photos
7 years ago

Legacy Legal helped me raise my credit score, educated me, and enabled me to get a new car with zero cash down!

Response from owner

Hi Jason, so glad we could help. Remember we are always here to help our clients with any future credit needs.

Christa GutierrezLocal Guide1 photo
7 years ago

Great company until you need to cancel or place account on hold. I have worked with Legacy Legal on and off for a few years. Even when their rates were $59 a month. So I join up again in January of 2018- wasn't thrilled about the rates going up, but signed up anyways. After not seeing results and having state license department question my credit disputes for my employer I decided to cancel my account. I was talked into placing my account on hold. Ok Cool! until you FORGET (because life happens) to call to place your account on hold for another 3 months (sales tactic) and then get charged. I called this morning 5-6 times at 9am on the dot until 9:15am and no one answered- operator stated no agents available and the call was immediately disconnected. So I emailed them, at 5pm I had still NOT heard a response. So I had to call in again. Finally spoke to someone, obviously I'm upset that I had a missed call to my work phone number from them, but I left my personal cell # on the voicemail as a call back number. Do you think I got a call to my cell or a response to my email. Absolutely not. I was offered to send dispute letters wen I actually got a hold of someone. At this point for what!? I had not seen any movement to my credit file, except a deletion I DID ON MY OWN during the 3 months my account was on hold. I was told I couldn't get a refund. So you're keeping my $79 for what exactly? Come to find out, back in July I was charged a $79 fee, apparently for not calling in on time to place my account on hold for another 3 months. I read the email and it NEVER stated to call in or you would get charged, it said if you "DIDN'T call in your account may be cancelled" which I wanted to do actually. Total opposite of what they tell you on the phone. So here I am needing to print out a document to mail it in to their office to actually cancel and close my account. NEVER AGAIN with this company.

Response from owner

Hi Christa, we have loved serving you and your family over the years helping you get your credit scores up to buy your home, etc. I'm sorry to hear of your negative experience with being on hold. We provide this to our clients in order to help keep your price down and get right back to work on your credit. Unfortunately if things change for you and you forget to talk to us this can happen. We are always interested in keeping our clients happy, I would be glad to work with you on this. Otherwise we are sad to see you go unhappy.

a d
7 years ago

I don't recommend using Legacy, as they take their time, of course on purpose before they do anything to your account, since you are paying them monthly. Do not expect any fast results if you get any at all. Plus they will rip you off of an extra payment, after requesting to cancel, stating they want you to send a letter thru the mail, which is another stall tactic to get more money. Who sends in written requests in this day and time, their a joke!!!

Response from owner

Hi A. D., I can find you in our system, I would love to try to make it up to you but we haven't had anyone cancel for awhile with those initials. Anyway, I'm so sorry to hear you are not satisfied with our service. We strive to go the extra mile for our clients so I'm a little surprised to hear this. Our Customer Service team, though they are not perfect do a great job in taking care of our clients and getting the results they are looking for. Sometimes it does take time to make corrections when there are many incorrect items on the clients reports, Credit Bureaus don't like to cooperate but in most cases we are able to get results fast. I would love to follow up with you to see what we can do to make you a happy client but I can't find you in our system.

Unc' EL
8 years ago

Very good customer service, with Legacy Legal’s guidence my credit score when from 550 to 714, I felt that I had a strong Legal team on my side in this credit game. I had to stop the service for now, but when the time come again, I will call on Legcy Legal’s services. Thank You Legacy Legal🙂.

Response from owner

Thanks Randy!

Ivette Maldonado
8 years ago

Very helpful staff. Every time I call, they have someone ready to assist me with any question of concern. My negative accounts were erased and I feel like I can start over again. Building is important and I wouldn’t have done it without the legacy legal team. Thank you !

Response from owner

Thank you Ivette!

Maria Alejandra RamirezLocal Guide
8 years ago
Response from owner

Thank you Maria!

Joshua Rittenour
8 years ago
John Ezra Dew
9 years ago

I looked up Legacy Legal up online and just decided to go with them with hopes they could help me repair my credit. I've tried others in the past to no avail. My credit score was semi average around 600's when I connected with Legacy Legal. I was really impressed with the organized website and system they have in place for all documents entry and tracking. The customer service was phenomenal, no struggle getting a hold of their company, which boosted my confidence and trust as we started the process. I didn't wait long to get them everything they needed and they went to work. Boy was I surprised, after starting in November of 2016 around 600's, by February of 2017 my credit score jumped to 800's. Legacy Legal reported what was removed and repaired. I was elated beyond belief and can not say enough about this company. If you are having any reservations at all, Stop......sign up now.....and allow this company to help you get back on track. Thank you Legal Legacy!

Response from owner

Thanks John, glad we could help!

Jilaine C1 photo
9 years ago

Amazing customer services the staff are so nice and WANT to help you in anyway they can.. I love how it was explained to me when I asked about the process and how successful they are, one of the Paralegals said "I would say 95% of my clients are happy with the works that's been performed and then you have 5% of people that just aren't happy with anything." Haha I love that because it's real and so true, I'm sure everyone knows a person like that. I really didn't know if or how much they could really help me, but I was so happily surprised they helped me get my credit cleared up enough to by my first home! They were able to removed a lot of things I didn't think could be taken off, and they helped teach me how to build my credit and get my scores up, I was in the 500's and ended up with a 732 when I bought my house! I can't say enough good things about Legacy Legal, they truly helped me! I have and will continue to refer friends and family to them. I love the lifetime membership they have too, I really hope I don't need their help again but if I ever do I know they will help me in anyway they can!! Thank you! Thank you! Thank you!

Response from owner

Thanks Jilaine!

Warren Jones
10 years ago

Great Service!!! They helped me get my credit score up to 800!

Response from owner

Glad you are so happy with our service Warren!

Melissa Selph
10 years ago

These guys do a great job with getting you out of debt fast back to purchasing rental properties . Thom, josh, and Brian are awesome.

Response from owner

Hi Melissa, glad we could help! Let us know what we can do in the future.

Victoria Valentine4 photos
10 years ago

Thank you so much Brian and staff at Legacy Legal! It has been almost 3 years that I have had financial "peace of mind" because of your help and assistance. Legacy Legal went far beyond norm to be there for me as we worked out solutions to financial problems after the death of my husband. I would highly recommend them to anyone who needs help in how to make good decisions in these areas that may be over your head! Thanks again!

William Furniss
10 years ago

When we lost our dream home, we were devastated - we were embarrassed, depressed, and physically and emotionally uprooted. We felt like our lives had been sucked into a black hole that we would never climb out of. Fortunately, we were referred to the team at Legacy Legal by a friend who understood what we were going through, and knew exactly the help we needed. After our first consultation with Legacy, Thom immediately went to work negotiating with our creditors, and helping us to quickly re-establish our credit. We've been amazed at how quickly and thoroughly the entire team at Legacy were able to completely turn things around for us. What an awesome experience! I have recommended the Legacy Legal team to friends and family - each of whom have also directly benefitted from their personal but professional approach to credit repair and debt elimination. Thank you Legacy! You've turned our lives around!

Rowdy ChadwickLocal Guide4 photos
10 years ago

They did a great job! I was able to refi my car and get into the house I've been wanting. I really didn't think it was possible to get my credit back up, but they did it and taught me how to play the game to keep it there. THANK YOU so much Legacy!!!

Jennifer SimonsLocal Guide11 photos
11 years ago

Given the nature of this service, I obviously will have to leave a lot of the details about my particular experience with them out because they are personal. Long story short, however, I was panicking over being declined for an auto loan and subsequently uncovering much lower scores on Credit Karma than what my FICO score through Discover shows. I called these guys, and one of the paralegals was so helpful that I soon realized my situation was not as dire as I so quickly assumed. I was able to easily resolve my situation without going through the credit repair process. I would definitely use Legacy Legal if and when I do need to go through that process though! They do not hard sell! They seem to genuinely care about some of the unjust situations that people are put in by the credit reporting bureaus. I don't write a lot of these reviews, but I felt so bad that they were so helpful and I didn't even purchase their full services. So I figured the least I could do is let people know they are legitimate because I was definitely skeptical when I initially found them on a Google search as I have never used a service like this before and I imagine many of them are scams.

Bio & trauma scene Cleanup
12 years ago

great people

Contact

Address
695 N 400 E, Lehi, UT 84043

Google Profile

Rating
4.4 / 5
Reviews
19
Status
Close
Claimed
Yes
Photos
6

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