Legal Aid of Western Michigan

Kalamazoo, MI

63
Attorney Index
50 reviews
3.6
Google Rating
92 reviews
Legal Aid of Western Michigan

Practice Areas

Personal Injury

Business Profile

Legal servicesNon-profit organization

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
90%
Response Rate
Highly Responsive
โ†”
12-Month Trend
Stable

Review Intelligence

Avg: 73/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication75
Outcome74
Responsiveness74
Empathy76
Expertise73
Fee Transparency67
Trial Experience69
Satisfaction72

Client Reviews

Donna Karr1 photo
7 months ago

This place is awesome. They took my case and was able to allow me to keep my home. I would highly recommend this office. I had a wonderful caring attorney assigned to my case. They really care about people. That is why I gave a 5 star . Very deserving of 5 stars. Thank y'all so much!! ๐Ÿ˜Š

Response from owner

Donna, <br><br>Thank you for the review and 5-star rating!<br><br>Jason O'Brien<br>Director of Program Operations<br>Legal Aid of Western Michigan

Sonny BimboLocal Guide1414 photos
1 years ago

After reading the last 2 reviews ( And the one I'm writing now.) seems as though the last 8 months things have changed.( Based the reviews from before that.) So what's changed there? Now on to my review. I was under the impression that a lawyer would come to our house to see Kate ( my wife.) and I. Unfortunately that was the wrong impression. Trying to keep this review nice, however it's hard to be nice when the help you seek is more of a pain than a help. I think the best way to end this review is hire an attorney plan and simple. Use them at your own pearle. In my opinion I think it about stats for them. "Don't take a case you think you can't win". Is an awful approach to take. Hopefully they can fix whatever happened there 8 months ago. Thank you for your attention to this matter. Mr. Sonny T. Bimbo

Response from owner

Sonny, <br><br>Thank you for taking time to leave a review and rate Legal Aid of Western Michigan. If you have additional information to provide to us, please contact me at jtobrien@lawestmi.org or 616.608.8040. <br><br>Jason O'Brien<br>Director of Program Operations<br>Legal Aid of Western Michigan

LilMommiTay TayLocal Guide19 photos
1 years ago
Response from owner

Thank you for taking time to rate Legal Aid of Western Michigan. If there is any information that you would like to provide to explain why you gave us a 3-star rating instead of a higher rating, please contact me at jtobrien@lawestmi.org or 616.608.8040. Thank you. <br><br>Jason O'Brien<br>Director of Program Operations<br>Legal Aid of Western Michigan

Zach WebbLocal Guide13 photos
1 years ago

Poor management likely results in your case not going anywhere. Spent over a year trying to get help, and now they just leave me in the dirt with no emails, no calls, nothing. Very disappointing, do not attempt to use these people.

Response from owner

Zach, <br><br>Thank you for taking time to rate and review Legal Aid of Western Michigan. If you have any additional information to provide, please contact me directly at jtobrien@lawestmi.org or 616.608.8040. <br><br>Jason O'Brien<br>Director of Program Operations<br>Legal Aid of Western Michigan

Brenda SmithLocal Guide15 photos
2 years ago

They couldn't help me with the problem referred me to a different agi

Response from owner

Brenda, <br><br>Thank you for taking time to rate and review Legal Aid of Western Michigan (LAWM). LAWM has certain restrictions that prevent us from handling all types of cases. Also, LAWM has limited resources, which means we cannot represent everyone who seeks our assistance, so we have priorities that guide us in which cases we will accept. <br><br>If you would like to provide any additional information to me, please contact me at 616.608.8040 or jtobrien@lawestmi.org. Thank you.<br><br>Jason O'Brien<br>Director of Program Operations<br>Legal Aid of Western Michigan

savannah lynnLocal Guide
2 years ago
Response from owner

Savannah, <br><br>Thank you for rating Legal Aid of Western Michigan. If there is a reason you did not give us a 5-star review, we would appreciate knowing. You can let me know at 616.608.8040 or jtobrien@lawestmi.org. <br><br>Jason O'Brien<br>Director of Program Operations<br>Legal Aid of Western Michigan<br>

Crystal Miller
2 years ago

They couldn't help for unknown reason

Response from owner

Crystal, <br><br>Please contact me at 616.608.8040 or jtobrien@lawestmi.org if you would like to provide me with more information or discuss this. <br><br>Jason O'Brien<br>Director of Program Operations<br>616.608.8040<br>jtobrien@lawestmi.org

Grandma JacksonLocal Guide
2 years ago

Took time getting back to me, now just sending papers to fill out. Not a very caring people at this point

Response from owner

Grandma Jackson, <br><br>Thank you for taking time to rate Legal Aid of Western Michigan. If you would like to provide us with more information or have other concerns, please contact me at jtobrien@lawestmi.org or 616.608.8040. <br><br>Thank you.<br><br>Jason O'Brien<br>Director of Program Operations<br>Legal Aid of Western Michigan

Lanae NewtonLocal Guide16 photos
2 years ago
Response from owner

Thank you for taking time to rate Legal Aid of Western Michigan. It would be helpful to us to have more information about why we received only a 3-star rating from you. If you would like to provide us with more information, please contact me at jtobrien@lawestmi.org or 616.608.8040. <br><br>Thank you.<br><br>Jason O'Brien<br>Director of Program Operations<br>Legal Aid of Western Michigan

Bridgett NelsonLocal Guide5 photos
2 years ago
Response from owner

Bridgett, <br><br>Thank you for rating Legal Aid of Western Michigan.<br><br>Jason O'Brien<br>Director of Program Operations<br>Legal Aid of Western Michigan<br>jtobrien@lawestmi.org<br>616.608.8040

Monet EverlyLocal Guide47 photos
2 years ago
Response from owner

Monet, <br><br>Thank you for rating Legal Aid of Western Michigan.<br><br>Jason O'Brien<br>Director of Program Operations<br>Legal Aid of Western Michigan<br>jtobrien@lawestmi.org<br>616.608.8040

Racquel EscobarLocal Guide115 photos
2 years ago

Donโ€™t do nothing

Response from owner

Racquel, <br><br>Thank you for rating and reviewing Legal Aid of Western Michigan. Legal Aid of Western Michigan handles thousands of cases every year in which we are helping people with civil legal problems, including in the following areas of law: family, housing, public benefits, consumer, tax, and individual rights. For more details on the types of services we provide, please visit: https://lawestmi.org/i-need-help/services/. <br><br>Jason O'Brien<br>Director of Program Operations<br>jtobrien@lawestmi.org<br>616.608.8040

Robby Schoff
2 years ago
Response from owner

Robby, <br><br>Thank you for rating Legal Aid of Western Michigan.<br><br>Jason O'Brien<br>Director of Program Operations<br>jtobrien@lawestmi.org<br>616.608.8040

Alison CirinoLocal Guide14 photos
2 years ago

I cannot even begin to put into words how incredible my experience with Legal Aid has been. Divorce Court is a nightmare I never intended to deal with but I'm so happy to have had the team I did to help me through it. I may not have always heard what I *wanted* to hear but I was always given the best advice for my situation and for that I am so grateful. My advice is to trust the process, stay as calm as you can, and have faith in your counsel!

Response from owner

Thank you taking time to rate and review Legal Aid of Western Michigan.<br><br>Jason O'Brien<br>Director of Program Operations<br>Legal Aid of Western Michigan <br>616.608.8040<br>jtobrien@lawestmi.org

Carrie HaughnLocal Guide
3 years ago

They returned my call in 48 hours with all the information I needed. Lady on the phone was very nice and helpful

Tasha WilliamsLocal Guide60 photos
3 years ago
Response from owner

Tasha, <br><br>Thank you for rating Legal Aid of Western Michigan.<br><br>Jason O'Brien<br>Director of Program Operations<br>616.608.8040<br>jtobrien@lawestmi.org

Candace MLocal Guide9 photos
3 years ago
Response from owner

Candi, <br><br>Thank you for rating Legal Aid of Western Michigan. If there is anything we could do to earn a 5-star rating from you, we would like to know. You can contact me at 616.608.8040 or jtobrien@lawestmi.org. <br><br>Jason O'Brien<br>Director of Program Operations

Dustin WadeLocal Guide162 photos
3 years ago

Not helpful and couldn't get ahold of anyone

Response from owner

Dustin, <br><br>Please contact me at 616-608-8040 or jtobrien@lawestmi.org. If you or anyone else is trying to reach us, we want to make sure you can reach us. Thank you.<br><br>Jason O'Brien<br>Director of Program Operations

Samcherry ArmstrongLocal Guide
3 years ago
Response from owner

Samcherry, <br><br>Thank you for rating Legal Aid of Western Michigan. If there is any information you would like to provide about how we could have earned a 5-star rating, please reach out to me at 616-608-8040 or jtobrien@lawestmi.org. Thank you. <br><br>Jason O'Brien<br>Director of Program Operations

Christen JulienLocal Guide162 photos
3 years ago

I've never heard back from them pertaining to my problems with my apartment complex. I contacted them after not hearing back from either of the Ordinance Enforcement Officers for Oshtemo Township on 7275 W. Main Street, Kalamazoo, MI 49009. I've emailed them twice since I was flooded by my neighbors sewage flooding my basement and countless attempts to my landlord to fix damages after I moved in. In November of last year I had an Enforcement Officer and a member of management out to do a walk through of my apartment. I expressed my concerns that I haven't had a lock on my back slider since I moved in. I also explained that there has been 4 floods on my basement up to that point 3 of which were caused by a single problem of a pipe from the A/C being clogged. When explaining this particular situation I was told to build shelves to protect my property. I was flabbergasted when the Enforcement Officer said that's how he prevents this in his home. I asked if he owned or rented, he owns. I pay rent and if I would have received prompt service from experienced maintenance I wouldn't need to go without a water heater for 3 days or have to purchase 2 dehumidifiers and and industrial fan to keep the basement dry and clean. Either way I wish someone would call me back because I've been going through a lot and only receive letters from my landlord about violations pertaining to my dogs which are emotional support animals. I've received 3 letters over the last year and each coordinate with a complaint I have with maintenance. I also have received 2 notices for 2 of my cars one had a flat tire and the other was expired plats for a car I wasn't using (my college son's car). I've looked through the parking lots and have seen disabled vehicles on top of not being registered that have been that way for months without a notice attached to those vehicles. I need help please. I've never paid my rent late, I receive a payment on the 3rd of the month to which my rent is automatically charged that day since move in 2 years ago

Contact

Address
141 E Michigan Ave #400, Kalamazoo, MI 49007

Google Profile

Rating
3.6 / 5
Reviews
92
Status
Close
Claimed
Yes
Photos
1

Add this badge to your website

Get embed code