Lyft HQ

Started as a great and convenient service how has become an unchallenged monopoly demonstrating greedy behavior. They try to upsell everywhere so much that when you decide to cancel and get a higher tier, price goes up no way back now you’re stuck and punished for not taking the bait early. Insults public intelligence. This is what happens when FTC doesn’t do their job and lets big companies buy each other. There is no competition to keep their greed in check.

I have been trying to get help for several days. I have tried my best to keep my account well. I work very well to make the company look good and she just turns her back on me and does not help me because of a mistake that could happen to anyone. I put my overdue insurance by mistake. I didn't notice the date since I keep my papers in the glove compartment and I already have the current insurance at hand to send it but she doesn't want to help me. She doesn't give me the corresponding attention that one deserves as well as one strives for the company. It's disappointing. I thought that this company valued the efforts of the workers.

I don’t know what happened lift permanently deactivate my account when I asked ask any reason so they asked me like unusual activities. I don’t know what happened. I already sent the dash camera video recording everything but you guys are not resolving my issue. Can you guys do reactivate my account yes or no because this is the only income source of for me

Somehow my ex was able to apply for a Lyft driver job through my account and totally screwed it up. I am now locked out of it and can't get back in and there's no such thing as customer service to get it straightened out! Your online support is worthless! Update: I signed into X and got the issue resolved. I was very satisfied with the quick response to be able to get back into my account quickly. Nowhere on your web pages or on the app does it give information to be able to get on to X, Facebook or Instagram to resolve issues. It's very frustrating trying to get issues resolved with your company and for that reason I will be updating the stars to a 3 star review.

Their app is horrible and misleading. trick you into double tipping. The tipping box doesn’t say it’s an increased tip . Then their support said can’t do anything about it, and refused to refund. At the end only offer some coupon.

I wish I could give them 0 Stars Because that’s what they deserve. They do not care bout there drivers at all. I was deactivated for 2 reports both they was year apart. Which they didn’t even take It’s a consideration . Then then high up people called me to talk about it and just hung up on my face was very rude didn’t really Care How devastating this was for me I put in 120 hour weeks but they didn’t care people lie just because they doesn’t like you or want they money back but Does Lyft Care no they don’t without any proof The customer is right . But what about the driver? Aw they don’t care it’s just money for them but they don’t see how driver are affect . I wouldn’t recommend anyone to work for them.

I’m trying to dispute a charge because the driver never picked me up but there is no one to speak to and no one answers my texts

I am writing regarding a lost item from a recent ride and the difficulty I experienced while trying to retrieve it. I understand that there is a $20 return fee intended to compensate drivers for delivery time and gas. However, I would prefer to pick up my item directly from the driver instead of having it delivered. I contacted support to request the driver’s contact information or assistance coordinating a convenient pickup time and location. Unfortunately, my experience with customer support was very unprofessional. I initially reached out around 4:00 PM, but did not receive meaningful assistance until approximately 4:00 AM. I was repeatedly transferred from one agent to another. At one point, I was asked for my phone number at 4:00 AM and informed that I would be connected to another agent because I was “busy,” which was confusing and frustrating. Additionally, the system repeatedly stated that the wait time would be approximately 8 minutes, but the actual wait time was significantly longer. If no agents were available, I would have appreciated being informed and advised to contact support the next day instead of waiting for hours. There also appears to be no direct phone number available to properly address urgent concerns such as lost personal property, which makes the process even more difficult.

My account was permanently deactivated a few months ago and they never responded to my appeal, they stated it was do to it being flagged unsafe driving.  My last rate 4.9 stars. Never received any negitive emails not even deactivation email, Customer service said they can't fix it, its done by a system. I was unfairly deactivated. Lyft support refused to tell my what was said. Just that I was flagged. Lyft support, customer service was horrible, they kept giving me the same scripted response over the text. I would like to speak to someone. This is the first time I ever heard of any negative comments. I would like to continue to drive with Lyft, but clearly they don't even care enough to actually speak to their drivers. At least with uber you can speak to a live person when it's a safety issue. They also understand people lie because they can get their way, like extra stops not added to the app. Customers Safety matters not Driver safety. We pick up people with fake names and picture's who make false reports when ever they can get their way or refund. 2-26 I reached out to to social media and have not received a response yet either

I called Lyft around 1 PM on Monday February 23, 2026 on the route Community Pine Ridge South II Greenacres to Wellington Mall Florida and got a price of $27 which is very high for a distance of 7 miles. The price of fuel has gone down and your price is going up. Last year when the price of gas has higher the cost of driving was $12-$14. Please review this as soon as possible before this is reported.

My no fault my account deactivated last 1 year

Don't be part of this company. As a driver or passenger, this company has recently been charging exorbitant prices and paying drivers less and less each day, even though everything else is going up: rent, gas, the cost of living is rising, and Lyft pays less and charges more every day, without providing any support to drivers, disregarding the rate card they themselves implemented, and unfairly closing accounts like mine and many others without any option to verify them, simply for asking for better pay and refusing rides with terrible rates. 25% of the total you pay per ride goes to the drivers, and 75% goes to Lyft. Stop the abuses of Lyft and Uber! Don't be part of a company that makes millions thanks to drivers and you for paying exorbitant prices per ride.

Permanently deactivated (a 2nd time)…on my 11 year anniversary. Apparently I’ve been fired by an a.i. bot/replaced by a robot/way no-ed!

What did I do wrong to have my account suspended? They didn't provide any details at all. I am familiar with Lyft's terms of service and community guidelines. I did contact the support team in a frustrated tone, but that can't be a legitimate reason to suspend my account, can it? What is the reason, please? At least I need to understand the reason. Whether you allow me to use the service or not is fine, but I need to share this with everyone and with the lawyer I've hired for this matter.

very bed company they put a hold in my account for no reason and if there is reason they should send an advance notice I was going to the doctor appointment that day and I chat with customer service to know the reason after 24 hours I received an email asking me what is the problem what joke company

Overpriced joy ride. Bike ride cost $87.21! Can fly so many places round trip from SF for less money.

I experienced no incidents; every passenger arrived at their destination safely and on time! I don't know why my account was suspended? Thank you!