El Paso, TX
Just spoke with Gina and this law firm does not deal with disability claims anymore. Yet they advertise it.
Thank you for your feedback! As we mentioned on our follow up call, we are able to support you with a disability claim, and we apologize for the confusion on your previous call with us.
Going with Marc whitehead and associates was the best decision I made. There was a whole team working on my case that included Erin svetlik, Erica Wilson, Lupe Acevedo, Crystal Perez, and Kimberly Warren. They took care of literally everything, I think I went in once to give a signature and it was really only because I'm bad with technology(which they were also amazingly patient with). My team did an amazing job keeping me updated with an app, texts and even phone calls! They were completely professional, kind, and patient with me through the entire process.I originally applied myself for 2 years before and was told I had to re apply and these wonderful attorneys even got me the back pay credit for that! I should've gone with them from the start so learn from my mistakes!
Thank you for the review, Kevin.
Never recieved an email nor a call back from sandra about my va disability for over a year. ive called twice, one time I didnt leave a voicemail, but no one picked up and the other no one picked up the phone and I left a voicemail with my name and phone number and I did not get a call back. I left an email today in hopes that I will get some sort of response. Even if you all had a high volume of work to do, a year is more than enough to give me a quick call and details on what will happen. The only info I got was that it was active from someone (Not Sandra) who works there and they were unable to give me anyother information.
I highly recommend Marc Whitehead and Associates if you are needing help with filing for disability.I want to personally thank my attorney Erin Svetlik, Chris Stevenson, Kimberly Warren and a special thank you to Barbara Milan as she was the person I contacted ( bothered ) the most. They all are an amazing group of people and a great team thank you all.
Thank you for taking time out of your day to leave us a review.
Thank you for taking time out of your day to leave us a review.
My case was handed professionally. The staff was very friendly and helpful. Melissa was Super!
Thanks for your review. Glad to hear you had a great experience.
I would like to thank Melissa High, and the Marc Whitehead team, that worked on getting my Long-Term Disability claim approved. The team was prompt, courteous, informative, and professional every step of the way. I felt comfortable and confident working with them. I would highly recommend Marc Whitehead & Associates for your Disability or other services that they provide.
Thank you, Gina, for taking the time to leave us this kind review.
Despite taking my money, they demonstrated no expertise in long term insurance claims. They never called me, so I had to chase them. When I was denied again, they never even contacted me again. Their advice and attention was very superficial. I would gi9ve them zero stars if that was an option!
Hi Lorel,<br><br>Thank you for sharing your feedback. I'm sorry to hear about your experience. We strive to provide dedicated support for our clients, and I’m sorry we were unable to meet your expectations in this case. We understand how important clear communication and expertise are during this process. If you'd like to discuss this further, please feel free to reach out directly at (915) 800-8283.<br><br>Thank you,<br>Marc Whitehead and Associates
Great people in the office. They definitely go over and beyond for their clients. Crystal and Brittney did an amazing job.
Thank you for your positive review Rosa!
Thank You Mark Whitehead, and a very big thank you to Erica, Miguel, and Erin for all of the hard work involved in getting my ssdi case approved. I appreciate the promptness and the professionalism.
Thank you Kenneth for the wonderful review.
have never had to have an attorney before, but was very upset after the long-term disability insurance I paid the max on every year just in case of exactly what happened with my health, denied me. Marc Whitehead’s office has worked tirelessly for 4 years so far with me. There is no way I could have gotten anywhere on my own with the long-term disability company, which is a shame, and I feel for anybody who needs it. Melissa High and Kyle Rich, among others, have been particularly helpful along the way and I can’t speak more highly about them. They’ve helped me through a very challenging time.
Thank you for the wonderful review Sheryl!
This firm has been amazing. I have never seen a group of people work so hard. Melissa High ha been my go to for everything, she is a Rock Star! I highly recommend this firm for all your disability needs!
Thank you for the positive review Tina!
Bad attitude. Their customer service is really bad. I don't recommend this place. There are other attorneys that will treat with respect regardless of the situation.
Hi Grand,<br><br>Thank you for your feedback. We are sorry to hear about your experience and apologize if our service did not meet your expectations. Unfortunately, we were unable to find you in our system, so we are unsure if this review was meant for our firm. Regardless, we are committed to treating all clients with respect and professionalism. If your experience was indeed with us, please contact us directly at (915) 800-8283 so we can address your concerns. If this review was not intended for our firm, we kindly ask that you consider taking it down. Thank you for your time and understanding.<br><br>Sincerely,<br>Marc Whitehead and Associates
I was very lost with my appeal for my long term disability and did not know where to start! Time was not on my side and I had no idea where to start the appeal. I found Marc Whitehead and Associates online and it was the BEST experience EVER! They were amazing from the first phone call when I spoke with Monique Muras the Legal Intake Specialist. She was very knowledgeable and explained the process and I felt a sense of relief that someone understood what my issues were! Monique was amazing and made sure that I felt comfortable with the process. Before I knew it Imari Perkins was on the phone with me and made sure I understood everyone's role of the legal team that was assisting with my case. I was truly grateful that there were so many "experts" assisting with my case. Imari made sure all my questions were answered and again calmed my worries. I had the extreme pleasure of working with Melissa High who was my first point of contact and she was the one responsible for communicating the status of my appeal as well as answering any questions. The entire team that was assigned to my case was OUTSTANDING and because of them my LTD denial was overturned. The made sure that the insurance company understood all of my disabilities and always reached out to make sure the multiple surgeries I had were communicated back to the insurance company! This LAW FIRM IS OUTSTANDING!!!!!!!!!!! I highly recommend everyone who has a denial for their disability to reach out immediately to them and not wait as I did and had a huge time crunch! Please do not wait reach out today to start your appeal!!
Thank you so much, Maggie, for your incredibly kind review. I’ve shared your feedback with our team, and we deeply appreciate it.
It’s been 84 years… Well that’s how long I felt like it was. I’m sure we all feel this way. I was at my lowest point in my life. Literally wanting to give up on all aspects. Feeling hopeless and thinking about my life and how useless it has been, because of how sick I’ve become. I was trying to claim disability many times over the years, but failed. I couldn’t survive and then would have to go back to work. Work that wasn’t my career. I would have to constantly call out due to being sick, lose pay and barely make rent and at times ask for help from family to get by. I couldn’t do it another day and my family and friends could see it. That’s when I had to make the final choice in applying for disability once again and even though it wasn’t easy and I had to live off of credit cards, family, and the state, I filed and guess what… I got denied. Then I said, I’m going to have to get a lawyer. I researched and found Marc Whitehead and Associates. I’m truly thankful they took on my case. They looked through my medical records and knew that everything that I was saying was not only true but they didn’t understand why I was denied so many times. They knew everything that they were reading I would have a good chance at winning my case. It’s not an easy process and it’s hard, darn right brutal at times. The only thing that got me through this brutal period was the incredible staff which included Anthony Vessel my (Attorney), Chris Stevenson (Paralegal), Kimberly Warren (Department Coordinator), John Rios (Medical Records), Lupe Acevedo (Medical Records), and Dee Cowap (Intake), and Bailey Ingram (Paralegal). My communication with the law firm most of the time was through e-mail, which I favored because it was easier for me. My lawyer briefed me a few times before the actual court hearing and the morning of by phone. This whole process from beginning to end was a long journey, but a journey well worth it, because of my lawyer and the whole entire staff that worked so diligently hard. I couldn’t have done it without any one of them. I know this review is long overdue. I have been super sick and well honestly being on disability is a challenge. Thank you again! Cheré Dickson
Dear Cheré,<br><br>Thank you so much for your heartfelt review. We are incredibly grateful for your kind words and for sharing your journey with us. It is truly inspiring to hear how our team was able to support you through such a difficult time in your life.<br><br>We are thrilled that we could help you secure the disability benefits you deserved. Your perseverance and strength are truly commendable, and it is for people like you that we are dedicated to our work. Your feedback is invaluable, and I will be sharing your review with Anthony Vessel, Chris Stevenson, Kimberly Warren, John Rios, Lupe Acevedo, Dee Cowap, Bailey Ingram, and the entire team. They will be so pleased to know that their hard work made such a positive impact on your life.<br><br>Thank you again for taking the time to write this review. We wish you all the best and continued strength on your journey.<br><br>Warm regards,<br>Marc Whitehead
Thank you Marc Whitehead and Associates, everyone I spoke with during this confusing time in my life was professional, helpful, true to their word and supportive.Thank you Emma, Melissa and the whole team.
Thank you for taking the time to leave us this wonderful review Susan!
Have called twice and left my phone number for my lawyer to call me back and yet I still haven't received a call
Amy Wood- Unfortunately, I am unable to find anyone under this name in our system. However, I would appreciate the opportunity to discuss this matter with you in-depth offline. Please call me at 915-800-8283 I am eager to discuss this matter with you. Thank you, Marc Whitehead
Wow! After I broke my back disability cut me off after 6 months. After almost a year of being destitute, maxing my cards, losing everything Marc Whitehead and his team got my running over turned. I am without words. Thank you so much. I don't think you understand what this will do for me
Thank you for the wonderful review Tobias
Marc Whitehead and associates, Melissa, Kyle, Aggie, Imari and Jaime, are a great team, they treat you with respect and professionalism. The insurance company denied my disability benefits and I felt overwhelmed and defeated. I sought the help of Marc Whitehead and with their help they overturned the decision and I was awarded my disability benefits. I am grateful for all the work and support that this firm provided. I highly recommend Marc and his team!
Thank you for taking the time to leave us this amazing review Theresa!
First of all, I want to thank Attorney Vessel, Christopher Stevenson, Baily Ingram, Kimberly Warren, John Rios, Lupe Acevedo, Monique Muras. Everyone answered any questions I had and kept me informed throughout the process to a successful outcome.
Thank you so much Scott, for your positive review regarding our team members! We greatly appreciate it!
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