Mario Serralta & Associates

Miami, FL

77
Attorney Index
50 reviews
4.4
Google Rating
100 reviews
Mario Serralta & Associates

Practice Areas

Personal Injury

Business Profile

Personal injury attorneyCivil law attorneyLaw firmAttorneyLegal services

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
90%
Response Rate
Highly Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 91/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication95
Outcome92
Responsiveness94
Empathy96
Expertise91
Fee Transparency83
Trial Experience85
Satisfaction88

Client Reviews

Luz Maria Perez3 photos
5 months ago

Excellent lawyer. The team was very attentive and always answered my questions. They helped me a lot with my case. I recommend them 100%.

Julian Guzman
5 months ago

They got my car fixed and helped me with my injuries. Highly recommend Mario Serralta & Associates

Response from owner

Thank you for the recommendation. <br><br>Helping and representing you was a pleasure. <br><br>Best Wishes<br><br>MARIO SERRALTA

Jovany Hernandez
5 months ago

My grandmother injured herself at Walmart and Mario and his staff took excellent care of her health and got her the money she deserved. Thank you!

Response from owner

My staff and I appreciated your grandmother as a person and as a client and we wish nothing but the best for her and you and your loved ones moving forward.<br><br>We are always available if you have any legal questions. You know we care and we are very straightforward. <br><br>Thank You <br><br>MARIO SERRALTA

Leticia Tejedor
5 months ago

I am very pleased with the assistance I received from attorney Mario Serralta's office with my case. All the staff were very attentive and kind. I highly recommend them; they are very efficient. Thank you all very much. Thank you, Mr. Mario.

Response from owner

Thank you very much, Leticia.<br><br>It was a pleasure representing you, and I wish you all the best.<br><br>Mario Serralta

Melissa Montes
5 months ago

I had an amazing experience . Attorney Serralta is very attentive he explains the process from the beginning to the end. Call him for any legal help he will meet with you personally

Response from owner

Thank you for taking the time to do the review Ms. Montes. <br>I am glad you said what you said because I think it is so important that the lawyer meet directly with the client, that way, we can do the best job possible for you.<br><br>Best Wishes <br><br>MARIO SERRALTA

Alena Vargas
5 months ago
Response from owner

Thank you for taking the time to leave the review. <br>You can always count on us and I wish you the best.<br><br>MARIO SERRALTA

mohit thawre
5 months ago

Hey Mario Serralta & associates, I noticed your office gets busy. I built a custom AI receptionist that answers your missed calls and qualifies leads 24/7. Want to try it?

Amada Rodríguez
8 months ago

Mr. Mario Serralta, in response to your comment: From Laura Reyes You never spoke directly with any of the three of us during the almost two years this process lasted. You never showed your face. On the day of the deposition, you walked right past us without greeting us and without knowing who we were. The lawyer who was present was another member of your firm, not you. From the first day of the case, we explained exactly what had happened and were informed that we had indeed been issued the ticket. You said you would review the case and later called us to confirm that you would take it. You even came to my house to sign the documents. The entire process was handled by assistants from your office; they were the only people with whom we had direct communication. Every three months we called to ask for updates, and we were always told that we had to wait. Almost two years passed like this, and only when the case was about to expire did you begin to take action, when the legal deadline had practically run out. If you claim I told the police something different, that should have been reviewed at the beginning of the case, not after almost two years when it was too late to correct anything. You didn't charge fees because, as is well known, these types of cases are only paid if you win. It's also important to clarify that the insurance company's lawyer would never offer compensation without a judge involved. You promised the three of us that you would speak with the insurance company's lawyer and help us, but then you refused, claiming you had another, more important case, and told us to find another lawyer, without providing any information or support. That's unethical, since I had no direct contact with the insurance company's lawyer or legal guidance to proceed on my own. The delayed and improper handling of the case was so serious that when I went to another lawyer, he refused to take it. Among other things, the three cases shouldn't have been consolidated, and everything was done late, leaving the situation unresolved. You filed the case in court in August 2025, even though the two-year statute of limitations expired in September 2025, as the incident occurred in September 2023. Due to your mismanagement and the fact that the case was filed practically out of time, no other attorney was able to take it, even though it had a real chance of being won. Your actions left the case with no room for maneuver and no legal solution.

Response from owner

Thank you for your comment. We do note that this review appears to reference statements made on behalf of another individual rather than the person posting the review.<br><br>Because attorneys are bound by strict confidentiality and ethical obligations, we cannot discuss the details of any client matter in a public forum. For that reason, we are unable to address the specific allegations mentioned here.<br><br>Our firm takes client concerns seriously and works diligently to handle every matter in accordance with the professional standards required of attorneys in Florida. If the individual involved would like to discuss their concerns directly, we encourage them to contact our office so the matter can be reviewed privately.

Laura ReyesLocal Guide86 photos
8 months ago

My experience with this lawyer was very negative. I was with him for almost two years, and during that entire time, I never had an in-person meeting, nor did I see any real progress in my case. Communication was poor, and the process was not handled properly. Throughout that time, he kept me under the impression that I was going to win the case, giving me unfounded hope, which prevented me from seeking another lawyer or exploring other options in time. What little work was done was done poorly, and this mismanagement left my case without any real options when the legal deadline was approaching. Because of this, no other lawyer wanted to take my case. Finally, after almost two years, it was the only time I spoke directly with him, and in that conversation, he told me to find another lawyer, even though he had been my lawyer from the beginning. By then, I no longer had the legal time to do so, and I was left completely disadvantaged.

Response from owner

Thank you for your comment. We are sorry to hear that you feel dissatisfied with your experience.<br><br>Because attorneys are bound by strict confidentiality and ethical rules, we cannot publicly discuss the specific facts, strategy, or communications related to any client matter in an online forum. For that reason, it would be inappropriate for us to address the detailed allegations contained in this review.<br><br>That said, our firm carefully evaluates every case based on the available facts, documentation, and applicable law. In many matters, multiple attorneys and staff members assist with a case as part of a team approach, which is standard practice in law firms and helps ensure that deadlines and legal procedures are handled appropriately.<br><br>We strongly disagree with the characterization that this matter was mishandled. Throughout our practice, we work diligently to provide honest case evaluations and to act in accordance with the professional and ethical standards required of attorneys in Florida.<br><br>We understand that not every legal matter ends in the outcome a client hopes for, but we remain committed to treating every individual who contacts our office with professionalism and respect.<br><br>If you would like to discuss your concerns directly, we encourage you to contact our office so the matter can be reviewed privately.

Iraida Sanchez
9 months ago

It was the worst place to go. They offer me an amount of money then they change it to another one that it was less had the worst experience they don’t promise you or help you. They’re not with you the assistant called and gave me an amount and then they called me back today and they changed the amount for lessand then they were full of excuses. It was a horrible experience. I don’t recommend it.

Response from owner

We’re sorry to see this review. Based on our records, this matter does not accurately reflect the facts or outcome of the situation. For confidentiality reasons, we cannot discuss case details publicly. We always act in our clients’ best interests and encourage anyone with concerns to contact our office directly so we can address them appropriately.<br><br>Please remember that we always provide a closing statement and if a client is not in agreement, the case does not settle. We NEVER settle a case without a signed closing statement that says that the "client signs stating that they are completely satisfied with the settlement and the amount the case was settled and the amount the client is receiving"<br><br>NO CASE IS SETTLED WITH THE CLIENT'S SIGNATURE THAT THEY ARE COMPLETELY SATISFIED WITH THE AGREEMENT. <br><br>Your review is misdirected and misleading.

Xiomara Morales
9 months ago

Without a doubt, I am very grateful to everyone for the great work they did in my case. I can tell you that if you need a lawyer to represent you in any accident involving a fall, they are the best. We won my case thanks to God and the entire team who represent us when we experience an accident. Thank you so much. Attorney Mario Serralta and his great team. Blessings! 👌👌👌👌

Response from owner

My dear Xiomara,<br><br>It has been a pleasure meeting you, and I truly wish you all the best.<br><br>Thank you very much and blessings.<br><br>Mario Serralta

Ted MesaLocal Guide2 photos
11 months ago

In this day and age it’s so hard to find an attorney that is in a class by themselves. Professional and with that humanity and just whole heartedly interested in your recuperation and well being. A rare example of what a good attorney should be. I HIGHLY recommend this attorney to one and all. Damien was a very helpful in guiding us to him and very nice.KEEP UP THE GOOD WORK GUYS !!!!

Response from owner

Thank you so much for the kind words. Like you said, it's about caring and working towards what is best with the circumstances and issues. Health is always the most important. <br><br>It's clients like you that make my job so rewarding and you taking your valuable time to write this is very much appreciated. <br><br>Thank you,<br><br>MARIO SERRALTA

Steven MagnerLocal Guide4 photos
1 years ago

Attorney Mario Serralta and his staff are amazing and very caring. They speak English & Spanish and will fight to get your vehicle fixed, your injuries healed, and the MOST compensation $$$$. I highly recommend to call right now -Mario & Associates!!!!!

Response from owner

Thank You for the kind words Steve<br><br>MARIO SERRALTA, ESQUIRE

Ariamna Rodriguez
1 years ago

The worst experience with Mario. When he took my case, I explained that the business where I worked and had the accident didn't have insurance, and he still wanted to take it and gave me hope. Then, after a year and four months, he told me he was going to file a lawsuit against the owner of the premises because the business owner didn't have insurance or property. A week later, he called me to close the case without giving me a proper explanation, saying that someone else would call me to explain. I don't understand; if he's the lawyer, how can he not explain it? He told me that since there was no insurance, he couldn't do anything, something he knew when he took my case. A year wasted! 😡

Response from owner

We’re sorry to see this review. Based on our records, this matter does not accurately reflect the facts. <br><br>For confidentiality reasons, we cannot discuss case details publicly.

Gordon Koegler
1 years ago

Great job

Response from owner

Thank you Gordon for the positive review and for trusting in me to represent you in your case. I greatly appreciate it and best wishes.<br><br>MARIO SERRALTA<br><br>

Maryan Rodríguez
1 years ago

The worst law firm in Miami. A year and four months after an accident, and they never gave me an answer. The woman handling my case never faced me or responded. In the end, my child and I were injured. I spent my money without a final answer. In my opinion, the entire team is incompetent.

Response from owner

Check our system, and you've never been a client of ours. You're lying about your experience here at this office. You say you spent money when all my clients know there's no expense without compensation. You only pay if you win. You're deleting this review because you're deliberately lying to the public.<br><br>MARIO SERRALTA

Gillie Escalante2 photos
1 years ago

I had a bad accident with my son back in June of this year and by far the best decision I made was Hiring This firm, truly the biggest thank you to you guys. You made this as stress free as it could possibly be. I literally only came in to pick up our check! Thank you again! 10/10 recommend

Response from owner

Thank you Ms. Escalante for the review. We always strive to get the best results for our clients and make the process as stress free as possible. <br><br>Thank you again for trusting us with your case. We greatly appreciate it.<br><br>MARIO SERRALTA

Eric Vallarino
2 years ago

Outstanding services provided by Mario Serralta and Associates. Always treated me with respect and kept me in the loop while my case was progressing. I will definitely recommend Mario Serralta to anyone looking for a great accident attorney.

Response from owner

Thank you Eric for the review. <br><br>We always want clients to feel they can call us any time to get status. If we don't have an answer right away we will always have a professional and informative response within 24-48 hours.<br><br>Thanks again for positive feedback and best wishes.<br><br>MARIO SERRALTA

Angel Soriano
2 years ago

Thank you so much for your service, Attorney Serralta. If I could, I'd give you 10 stars! Thank you for everything!

Response from owner

Thank you, Angel, for your 5-star review of Attorney Mario Serralta in Miami Lakes. We are delighted to hear about your positive experience with our legal services. We appreciate your feedback and look forward to assisting you in the future. It was a pleasure meeting you. Thanks for the "10 Stars" LOL<br><br>Thank you very much, Angel. I will always be here to help you, and it was a pleasure meeting you. I wish you all the best. Thank you so much for the 10 stars and the laugh! Thank you so much for your humor and the laugh you gave me.<br><br>MARIO SERRALTA

Nikolas Hernandez
2 years ago

Excellent Service with a great result. Thank you!

Response from owner

Thank you, Nikolas! We're thrilled to hear about your positive experience with us. We really care about our clients and we appreciate representing you and providing the service you need and deserve. You can always count on me. Your feedback is much appreciated.<br><br>MARIO SERRALTA

Contact

Address
7900 Oak Ln #301, Miami Lakes, FL 33016

Google Profile

Rating
4.4 / 5
Reviews
100
Status
Open
Claimed
Yes
Photos
11

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