Marrs & Terry, PLLC

Ann Arbor, MI

66
Attorney Index
50 reviews
3.8
Google Rating
62 reviews
Marrs & Terry, PLLC

Practice Areas

Personal Injury

Business Profile

Bankruptcy attorneyEstate planning attorneyLaw firm

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
30%
Response Rate
Low Response
12-Month Trend
Stable

Review Intelligence

Avg: 77/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication80
Outcome78
Responsiveness79
Empathy81
Expertise78
Fee Transparency71
Trial Experience73
Satisfaction76

Client Reviews

Steve SaxonLocal Guide
6 months ago

They do not want to work with you in a comfortable way and they are only in it for the money and don't care what you say.

Response from owner

Hi Steve. You were referred to our office via a non-profit for which we do pro bono work. Upon review of your income, you did not meet the parameters to qualify for pro bono assistance through the referring agency.

Jay B
11 months ago

I'm a client of Tricia's and also work with Bridget there. I have always been made to feel as though I matter and am treated like I'm part of the family. Legal issues are not always easy to handle, but Tricia and Bridget have made this experience not only easier, but actually fun. Case updates are clear, questions are answered in a timely manner, and there's always time for at least a quick catch-up and some shared laughs. If you have legal issues and are looking for a fantastic legal team, look no further than Tricia and Bridget at Marrs and Terry. You will not be disappointed! :)

Tricia Martin
11 months ago

Bridget has been a life saver through the entire process. She was always quick to get back with us either by phone or emails. She made us feel like family.. very caring and made everything easy to understand. I highly recommend these guys!

Troy W
11 months ago

They was really good at working with me and helped me get all the documents. I need in walking me through everything. I am not very good at stuff like this and I couldn’t ask for better help with everything. The patience and understanding they had working with me, was above and beyond highly recommend Plus, the trustee told me I had the perfect case because they had all my paperwork in order

chris ricciardi3 photos
11 months ago

They were amazingly helpful and communicative. Tricia was very helpful. Bridget was a rockstar. She went through everything with me, step by step.

Kim Tucker2 photos
12 months ago

We went to them for chapter 7 bankruptcy and at least got that accomplished, but they were very rude on multiple accounts. They said they didn’t have documents that I had already sent a couple of times. They made a mistake toward the end and couldn’t even get ahold of our lawyer. Received a letter saying we hadn’t paid our final payment, but I had receipts and proof that we did. Nicholas helped us sort that out, but our lawyer never even acknowledged my email or responded. You would think they’d want to be known to have good customer service, I would not recommend them. Their communication (or lack thereof) only added to my stress and anxiety of filing.

Derek Crook
12 months ago

Bridget and all the lawyers there have been absolutely great. They have helped us thru a very difficult time. We highly recommend this firm

sam abdullLocal Guide
1 years ago

We are treated like family. Bridget has been our gracious savior during the entire process and they are never done whenever we have questions or need help along the journey they are as attentive as they originally were from the start. If we ever have opportunity in the future to work with them we won’t hesitate.

Isaiah JohnsonLocal Guide3 photos
1 years ago

Literally did one phone call with them and asked just to hold for a minute or two as I can clock out for work and instantly got yelled at saying “No I’m not doing that at all for you”. By the way I said this extremely nice and sincere and got that response. DO NOT RECOMMEND

H H
1 years ago

Should be zero stars. Took my money and disappeared. Multiple, multiple emails asking for an update. Multiple, multiple emails saying that I had no idea on how this works and needed guidance. Multiple, multiple calls - with no response. Zero communication. Just stole my money. Disgusting. Beware! Stay away!

Sherry HuntLocal Guide
1 years ago

I feel so foolish for choosing this firm. Rude. Dismissive. Uncaring. Poor communication. I've had to pay extra money as a result of the poor communication to refile my case. I'm stuck here because I've already paid so much into this firm and financially cannot afford to go to another firm. Buyer beware.

Eb6 photos
1 years ago
Response from owner

Ebony, if you wish to discuss your concerns confidentially, I would be happy to do so. Please contact me at 734-663-0555. Michelle Marrs

Theresa Wright
1 years ago

Michelle's communication is absolutely awful, Michelle continued to try to get me in a payment I could not afford. Yes, my payments had gotten behind, I take FULL accountability for it. 100% I asked her what would happen if I didn't come up with, you'll lose your car, your landlord can evict you, but Happy Thanksgiving!! She wouldn't call my landlords attorney back. I showed up for myself (not saying she was suppose to go, but, she could've returned his repeated calls) Thankfully I have some really supportive ppl around me, I was about to make the payment in it's entirely. She attempted to email & work with me. I however knew I wanted nothing to do with her & had arranged for a local attorney to accept my case. When other attorneys say how rude she is, it's a huge huge red flag. If at all possible do your research before hiring her. The ONLY decent thing she has is Her assistant, Jennie. Michelle how many more clients have you lost in the past few weeks? Even the trustee said the fees are outrageous & unjustified. Its horrible you prey on people already in horrible situations. You did NOT get me more time, my payment did 🤣🤣 At best, Jennie is the ONLY thing positive about your "office" because you Michelle, you are a horrible excuse for an attorney

Response from owner

It is interesting that you are not using your real name. Ebony, you did not make the required payments in your chapter 13 plan, I got you more time to do so but the Trustee required that you make the payments that you promised to do so when you filed your case. When you indicated that you were not able to do so, I let you know what would happen if your case was dismissed. Luckily, you then made the required payment which I am sure you would not have done if I had not given you an honest assessment of your case. The landlord's attorney never contacted me. I did offer you many options to make your case work and you indicated that you had no time to discuss these options. I am glad that you have found a new attorney that you feel comfortable with and I wish you the best of luck.

velda robinsonLocal Guide13 photos
1 years ago
Tim Bronson
2 years ago

Absolutely incredible experience with my chapter 7 bankruptcy. The entire team was nothing but kind and prompt to respond if I needed anything. I think my process went well because I understood that there were going to be a lot of documents I would need to provide and I was always ready to get them to the lawyers promptly. I can't thank their entire team enough for giving me a fresh start. I would highly recommend them in the future.

Body and Soul Medical and Holistic SpaLocal Guide19 photos
2 years ago
Response from owner

This person was never a client and was angry when we would not represent her.

ll beanLocal Guide1 photo
2 years ago

I went to them to help with my debt. I wasnt sure if I should even start filing, as I am a single parent with low income. Michelle told me they could work with me. I filed and then was unable to afford the bi weekly payment (job loss) so my case was dismissed. Now I have to pay for a bankruptcy that never happened but my biggest problem is I have asked for receipts of my payments, so I can keep track of the balance and they refuse to provide the info. I have asked them for over a year.

Response from owner

If a person is unable to make the plan payments, then a case does get dismissed if the plan is not able to be modified. You have 100% access to all payments made and disbursed through the NDC system. I do not know who you are based on your screen name, but I invite you to reach out to me personally and I will help to make sure you get the payment receipts you are looking for. <br> Tricia Terry

Mary Williams
2 years ago

The Best!!!. Educated, kind, professional office. You can’t go wrong with them. You will get excellent service with this firm.

Tracy Tiede
2 years ago

Amazing costumer service from the very first call. Always willing to answer questions. Returned calls right away. Just good people. Thank you for doing such a great job!

tammy shepherd1 photo
2 years ago

Michelle wouldn't listen to me. Put me in a chapter 13, when I qualified for a chapter 7. I owed $758 on my mortgage. I told her I would make that up. My response back from her was you will lose your house and car. Mow I'm stuck with no attorney. Still paying weekly payments for something I could have been done with. And paying an attorney for nothing.

Response from owner

Due to client confidentiality we are not able to respond with the details of your case and the basis for legal advice given. Unless you would like to waive that and then we are happy to respond with the exact details regarding your financial situation and issues.

Contact

Address
6553 Jackson Rd, Ann Arbor, MI 48103

Google Profile

Rating
3.8 / 5
Reviews
62
Status
Close
Claimed
Yes
Photos
13

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