Orlando, FL
Everyone in the office was just amazing! My husband & I were in an accident almost 7 years ago. Jennifer, Andrea & my attorney Justin went above and beyond to help every step of the way. From early morning to late night calls, or trips to the office I was taken care of. They even took our travel and pain into consideration when we moved 2 hours away. Always making sure we would be in the area when paperwork needed to be signed or doing things through emails so we didn’t need to suffer in the car that long. If I had questions there was always someone who can answer them for me. It was nice to have been treated like a person not just someone’s paycheck. Justin even helped me with a disability lawyer and Jennifer was on top of them getting every I needed for disability. I am very pleased with the outcome of my case and will definitely continue to recommend them as well as they will be the first lawyer I call if I ever need one again.
Excellent support from the team, very grateful for the results!
Thank you for your service and attention. I'm very pleased with all your work. Thank you to Jessenia for fighting for my best options with commitment and care. Thank you.
Well, unfortunately, today I did what I should have done before entrusting my case to them: read the reviews… typical lawyers sell their cases… but who can stand up against them? I've asked for the entire case file three times now, and they still haven't given it to me. On the contrary, they're forcing me to make a decision I never wanted to make, and I've already filed everything. They won't even give me my file so I can get a second opinion. I've received two calls pressuring me to drop the case, even though I was the victim. Does anyone know the number where I can send someone to do an investigation? I've never seen a law firm screwing over their clients like that! 🤣🤣🤣 And I sit here wondering how stupid I was not to do what I'm doing now, when in my case it's the guilty party's lawyers against me, and my lawyers (these people) are against me. But since Ellis decided not to go to court, God help us. They've left a family completely destroyed, but I'm doing my part so that others smarter than me don't have to go through the same thing.
At Martinez Manglardi, we fight for every client as if they were a part of our family. We would never force to make any decision that they do not want to make. It is our understanding that you already have a copy of the file. Unfortunately, Florida Bar Rules prevent us from talking about the specifics of your case on the internet. Please contact our office immediately if you have any concerns regarding your case.
How can I even describe the TERRIBLE service we received from a law firm that ultimately resolves absolutely nothing? Their phone service is simply awful. I spent two days trying to contact the person supposedly handling our case (there are two of us affected). The first day I called, someone else was on the line and said they would call me back, but they never did. Hoping to find a solution, the person who answered put me on hold, and when they came back, they said the person who was supposed to help me had gone to lunch. Okay, I asked when she would be back, and I waited for her to call me back because that's what she said. They never called me back. I called again, still hopeful, and it was the same story: another call on hold, only for the person who answered to tell me she would help me. Can you believe it? When I explained the situation again, they told me that in my case, we had to cover the medical expenses since the case was dismissed and it would be our responsibility. That's not what we were told, and now who's supposed to cover the X-ray costs? Thank God the physical therapy never even started because just as it was about to begin, they told us the case was dismissed due to the other person injured in the accident. Great! Truly, a completely...TERRIBLE service!!!!! Unfortunately, I had to write about my bad experience so that others don't have to go through the same thing. P.S. While I was writing this review, I received a call from the office asking how they could help me because they had received a message about my call. What a coincidence, right? And she identified herself as a paralegal, just like many of the negative reviews here mention—that you never actually get to see a lawyer. So I have to put a star to be able to publish my message, oh well, but don't get too excited because for me it's 🚫 0 stars
We sincerely regret hearing about your experience with our office. Attorneys' ethical rules prevent us from addressing the specifics of your case, but we can respond in general terms.<br><br>Our firm accepts cases on a contingency fee basis, meaning we only charge clients if and when the case is successfully resolved. Once we open a case, we begin gathering information about the cause of the accident, the extent of the injuries and medical treatments, and the availability of insurance coverage.<br><br>Occasionally, our investigation reveals that no applicable insurance coverage exists. In such situations, if we determine that financial recovery is impossible or highly unlikely, we withdraw from the case. When this occurs, the client owes no fees or costs to our firm. We also recommend that clients seek a second opinion from another firm if they wish to proceed.<br><br>We sincerely regret that we were unable to help you obtain compensation in your case. If you still have questions, please feel free to contact our office to schedule a consultation with an attorney. Otherwise, we recommend approaching another firm for further evaluation.
Jessie and Atty. Jose, helped me to get the compensation I deserve. Though, this car accident really change my health for worst. I would like to say my appreciation to Jessie, she is the best paralegal that answered all my question and guide me through all the steps I needed. She handle well my case and always update me. It takes time but I am satisfied for the results. Thank you again for representing me.
Jessie was great during the whole process. 100% Recommend going with this firm for any legal guidance and help you might need.
Thank you for the 5-star rating, Laura! We're glad to see your satisfaction with our services. Your support means a lot to us!
Thank you for your 5-star rating, Libny! We're happy to know you had a great experience with us. Your support means a lot!
Terrible experience with this law firm. Getting in touch with the paralegal handling your case is extremely difficult; forget about a lawyer actually seeing your case—it's all handled by a paralegal. I had to make several contact requests just to get them to get in touch. They handled my case for a month, and during that time, all they did was check if my policy included coverage they could claim on. If your insurance doesn't include it, you're wasting your time with them. During that entire month, they also failed to send my information to the insurance company to claim the PIP insurance I was entitled to. Therefore, I wasted all this time with their representation (information provided by my insurance company) only to be told later that they wouldn't take my case. The paralegal gave me conflicting information constantly; one day she'd say one thing, and the next day something completely different. Your insurance company won't give you information if you have legal representation, and even though they tell you they won't take your case, they take two weeks to send the letter to the insurance company informing you that they no longer represent you. If you have an accident, find out exactly what you're getting into before entrusting your case to this type of firm.
We are so sorry you had such a negative experience, Carolina. We appreciate you sharing your concerns with us and sincerely regret the lack of communication and attention you received. We will work to improve our processes and customer service to prevent situations like this in the future. Your feedback is very valuable, and we want to ensure that no other customer has to go through what you experienced.
Maggie And Jessenia was very helpful and understanding 10 out of 10 will be using them again.
It was a unique experience. Jessica was very kind and always answered my questions, and I received my check quite quickly according to her process. I recommend Martinez Manglardi without a doubt.
Excellent service from Mrs. Jessenia and all of the staff.
Very bad costumer service, I do not recommend
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