Merritt, Webb, Wilson & Caruso, PLLC

I wanted to take some time to repost my original review after the response from the owner. Who clearly missed the mark. No one is relying on AI for legal advice. The idea of it was that your law firm didn't provide anything better than I would have got from using AI. The second part is arguing saementaics because your employee didn't want to call back is a weird argument. Asking for a call back isn't some major thing and ensures your lawyers are available instead of me having to wait..... Original review If you're wondering if any of the other reviews are true, believe them. I was reluctant to post, presuming that mine was an isolated incident. LegalShield should find a new partner, these individuals have to be the most condescending individuals that I have ever met. I spoke to two different individuals, neither of which seemed very educated on not only adoption law, but really on the law in general. They're quick to cut off, fast to presume they know the answer, hung up on me when I confronted Justin's negative attitude and that I did not feel that he had a right to just interrupt me and tell me what my story was based upon a quick little paragraph. There's also no personal touch to it at all; I understand that essentially you're trying to connect individuals but this feels more like drive-thru legal support that I can get through AI rather than a functioning law firm. Even the lady who originally called when I told her I was dropping my daughter off and can you give me a call back in about 5 minutes told me no and said I should call back, what's five minutes....

My meritt webb review seems to have disappeared. I will not take the time to repost.. Rather, i'll keep it simple. The short course: over the years and to the Best my knowledge, few of the in-house attorneys ever researched any of the questions I posed. Other, outside attorneys to whom they referred me, rarely returned calls. Those attorneys often were generally reviewed as average or below by their clients. As to their reply..... I called several times to ask for another attorney when the last one to whom they referred me did not return mycalls. No choice of counsel was given to me. Also, their attorneys provided general legal opinions, but other than on one or two occasions, i saw no evidence that they actually researched the questions I posed.

Today, Wednesday, November 12, 2025, at approximately, 9:30 am, we talked with Attorney Waller, we asked for corrections and additions. He was reluctant to assist, condescending, and we were disappointed with his non follow through on our previous request, as well. We talked with him for the second time (on November 12, 2025) to prepare our Power of Attorney, (POA) paperwork and to identify our address, indentify our trust, and to identify myself as a trustee of the actual trust on the power of attorney. He took the information, read the corrections and additions, back to us and told us that he sent it to us via email & physical mail. Moreover,, as of 6 am, Thursday, November 13, 2026, we have not received the corrections in our email inbox and approximately two weeks ago the same aforementioned paperwork was NOT sent via physical mail as requested to Attorney Waller by us. UPDATE: 11/12/2024, We finally received the power of attorney papers via email today and my power of attorney has grammatical errors after having Attorney Waller reading back what he said he had written. UPDATE: We called and talked with to Sherry F. November 13, 2025 concerning the grammatical errors on our POA. Sherry fixed the grammatical error on the aforementioned day, Sherry emailed it back to us and now the POA was missing the "NOTICE OF PRINCIPAL" page. UPDATE: (11/14/2025) We called back to the firm talked to DJ which was unproductive. We called back and talked with Kim who kept interrupting us and not allowing us to give her the full picture of what was going on. We requested to speak to s supervisor. We talked to Attorney Girbieux again and after explaining to him three times the aforementioned, as of: Friday, November 14, 2025, we finally got a corrected and intact POA. It has taken us approximately 16 calls and almost a month, to finally get two POA copies we can use and get notarized.

UPDATE: On today, November 13, 2025, we called for the seventh time in regards to our POA. Today, we talked with a Customer Service Representative (CSR) while both my partner and I was on the phone; with my partner was speaking. The CSR admitted they made a mistake and apparently assumed that my partner was talking without me. For the 7th, time, we talked with Attorney Justin. He was dismissive, rude, and hung up the phone in our faces. For the 8th time we, talked with a supervising attorney, Girabeux and he called back and for the 9th time. For the 10th time, we talked with Sara and for a 11th time a team lead (Sherry) who misgendered my partner more than five times throughout the call after calmly redirecting her. The document still remains incorrect. This is the 11th time we have called in regards to the POA. This is in reprehensible. As of today, our documents still remain with grammatical errors. Update: The POA's grammatical errors were fixed, however, the POA is missing a page.

I’m not sure why this provider is ranked so low. I do and I have left bad reviews before. However, for my two cases, both people at this firm were very helpful, pleasant and professional. Regarding my landlord/tenant issue, the one attorney offered to write a demand letter.

They denied helping my case after charging me for 3 months after I finally talking to attorney.. which says I now have the title to a financed vehicle somehow never having insurance on the vehicle since date of purchase with dealership and finace comp.. insurance denied coverage on a full cov vehicle and nothing I can do with accident putting me at fault due to insurance cancellation

Once again we're pleased with Attorney Tommi Powell. Keep her threre, what a huge difference an Attorney makes?

I talked with Attorney Powell today and she was great!

I had an employment question and called for a consult using my Legalshield membership. Although the answer to my question was not what I wanted to hear, I was pleased with the knowledge and professionalism of the attorney.

Horrible service. My wife had an automobile accident. We are a member of Legal Shield and unfortunately they use this horrible firm. My wife was advised to contact them AFTER the insurance results. Two days later, we contacted another firm and our intake was received. We have signed a retainer with them outside of Legal Shield. Be aware when in NC, Legal Shield uses this very inept attorney firm.

Oh My God. As an associate I have a new member and this is the law firm assigned. I am very concerned about the reviews I see here! Not Good! I advocate for all my members and I hope! there will be no issues when my new member contacts you for their concerns. I wonder now if the home office knows about this? (Thank you for your feedback) Today I followed up, called the law firm and so far there is no great issue. I was able to connect our new member with the firm in a timely manner and hopefully, there will be no issues in the future. So as of now I am changing my post for this firm. Thank you for your response. I try to always help my members because most times they do not contact corporate, they contact me instead. What I realize if I am correct is that each law firm operates differently state to state. Our New York law firm gives specific consulting to the member (which this particular member said he received no consulting) but immediately directed to an outside attorney. The member quit the service because of that one issue. . Otherwise your law firm is fine otherwise corporate would not have chosen you. Apologies for any misunderstanding. .

I spoke with Melissa Smith this morning, and I was extremely pleased with her professionalism. She understood my needs and made appropriate recommendations and referrals very efficiently. I was pleasantly surprised that using my LegalShield membership was this easy!

I’ve been with LegalShield for years and have had great experiences in the past, but my recent interaction with attorney Danelle Mabe was disappointing and unprofessional. My husband, who is a professional CDL truck driver, was driving and had me—his legal wife, with a marital ownership interest in the matter—speak on his behalf when she requested documents he physically could not provide while operating a commercial vehicle. The moment I started speaking, her tone completely shifted. She spoke to me as if I were a child who couldn’t understand basic information, despite us being educated and already having researched what we needed. Her demeanor was condescending, with what I felt were microaggressions and racial undertones. She seemed to be on a power trip, telling me she would have to end the call if I “over-talked” her when I wasn’t doing that at all. Rather than even begin arguing with someone acting like they were above me, I hung up. She needs to argue in the courtroom not with clients. I immediately called back to request another attorney, but was told no one else was available. While LegalShield overall has been helpful for me over the years, this particular attorney needs professionalism training. I would never pay her a cent for her services outside of this membership.

Today went exceptionally well. I received superior customer service by intake and the lawyer, whom might I add is extremely professional, knowledgeable, and ready to fight your case head on!! 10 out of 10 I highly recommend.

I had a disappointing experience with Merritt Webb Law Firm through LegalShield, specifically with attorney Melissa Smith. From the start, I was rushed, talked over, and barely allowed to explain my situation. Despite providing detailed documentation in advance, it was clear my case wasn’t taken seriously — and the attorney admitted she hadn’t fully reviewed the information before forming an opinion. What was most disheartening was how quickly I felt judged rather than supported. It seemed like the attorney had already made up her mind before we even spoke. Instead of receiving guidance or advocacy, I left the conversation feeling dismissed, misunderstood, and frankly, unheard. Legal services should empower people — not belittle them. I would not recommend this firm to anyone seeking thoughtful legal help or respectful treatment. I canceled my membership shortly after this experience.

I feel so much better after reading the comments… Unfortunately, I was connected to this firm through Legal Shield, which I pay for through my employer. I attempted to make an appointment to discuss scheduling a consultation for a Will/Trust and was told I would need to call Legal Shield back to request the attorney who handles Wills/Trust and the attorney sent me a packet. I honestly have no idea where to start- isn’t this what the attorneys are supposed to be assisting clients with? I felt like I am being scammed, but after reading these comments I know I am being scammed. Sadly, this is becoming the norm in society- in which we will pay, but we definitely will not receive what we pay for, if anything at all.

I had a great experience with Merritt Webb through LegalShield. Customer service and the attorneys I spoke with were friendly and patient with all my questions, and they handled my requests in a timely and satisfactory manner.

Had a terrible experience with Steven M. Gebeaux. This is the designated law firm for NC within LegalSheild membership. I submitted a ticket asking for benefits provided for pregnant women in NC, he called me and said since my Legalshield membership was sponsored by my employer, he cannot provide any legal assistance to me. I hung up and resubmitted a request under a different category on Legalshield website asking NC benefits provided to pregnant by the government, Gebeaux called me again said “NC doesn’t provide any benefits to pregnant women!” Not knowing the law is one thing, being rude and unprofessional is another. I told him I would like to talk to someone else from his firm, and he called me the third time! Really disappointing law firm. Do not recommend.

Wow I came on here to voice my grievances with Merritt Webb specifically attorney Madison Guerra (who JUST graduated law school) who was not only rude but condescending. However, I see that my now 2nd bad experience with this law firm is the exact sentiment of others, which makes me sad. Because of this, I went ahead and canceled my legalshield membership. Unfortunately, Legalshield has done nothing to make changes despite the overwhelming negative experiences their members have had. Merritt Webb nor Legalshield will get another dime of my money and definitely not my time. I'll take my chances and get legal advice from chatgpt before I'd ever call Merritt Webb again. These people truly have a problem.

Just called with very serious issues and was brushed off. Steven talked to me condescendingly as if I didn’t understand. I’m a doctor…. Will be giving my money to another law firm idc what it costs to be respected