Orthopaedic & Spine Center of the Rockies - Fort Collins

35 calls Over 8 hours literally from 9-5 Dose anyone answer the phone? Literally have called several times been hung up on several time and been put on hold several times now its a hour before they closed and NO ONE HAS ANSWERED THE PHONE IN Hour from 4pm-5pm The hole hour sat on hold they close at 5pm No one will answer their phone. GO ELSEWHERE

Impossible to schedule. Have attempted for 2 months leaving messages with nurses and using their online schedule request. Doctors are amazing. I’ve had two surgeries here but cannot get scheduled for follow up. Actually went inside Loveland facility and no one available for over 45 minutes to assist me.

Save yourself a major headache and see a doctor somewhere else. The billing department has so far misbilled me for every appointment and procedure, not taking into account payments I've already made which I always make the day of the appointment for office visits. They also insist on pre-billing for their estimated charges which is different from every other medical provider who sends the bill to insurance then the patient is billed for the remainder due. Expect to get a rude phone call out of nowhere asking for your entire annual insurance deductible in advance paid on the spot, or else they won't admit you. Even if the procedure is 100% covered by your insurance without a deductible. The scheduling is also a disaster here. You wait on hold for 45 mins to get a scheduler and then the appointments are not entered correctly. This is a very unorganized business!!

Mcr ER said OCR had reserved appointments for er patients. My son fractured his arm on feb 21st. OCR cant get him in to be evaluated until March 4th. Thats insane. The scheduler was extremely rude when i was mentioning the er said they had reserved appointments for er patients. She hung up as soon as the appointment was made. No customer service skills were used. She was annoyed that i was confused. This is after HOURS of being on hold with scheduling. Yall make way too much money off of the services you provide, to offer such bad service.

I had been suffering from sciatica for a while. The first time I met Dr. Biggs and his team, he discovered a mass in my lower lumbar which led to a lymphoma diagnosis. Fast forward 5ish years, in remission, my sciatica pain was back and it was horrific! He felt the best course of action was to fuse my L5 S1. I had surgery in October of 2025. I woke up from surgery and felt fantastic!! NO PAIN AT ALL!!! It was the best decision of my life! I walked laps around the halls! I had a multitude of people tell me not to fuse, I would regret it, that couldn’t have been more false! I regret having waited so long to do the procedure. The entire team, and I mean.., entire team, is amazing!!

So, the surgeon is great. Awesome. Everything else? Horrendous. They use a third party to handle FMLA paperwork, won’t call you back after several phone calls. If you try to bring your paperwork with you for them to sign, the doctors refuse to sign it because you have to use third party company. Who charge you to get it signed from that doctor you were just standing on front of. Anything to make a buck, right?

Horrible place . They keep you on hold for hours. Then they schedule you then you drive an hour to find out you weren't scheduled with the doctor they told you to see. NEVER GO TO HIS CLINIC.. THEY ALSO VERY RUDE AND HANG UP ON EVERYONE CONSTANTLY THEY ACCIDENTALLY AMPUTATARD MY FRIENDS WRONG FOOT

I have tried numerous times to call and get an appt...do they ever answer their calls..everytime I call im on hold for over 30 min.

The appointment I had with the specialist seemed dismissive to the point of where I was just about ready to walk out. I didn't really get the impression that they sincerely cared about my concerns. Now, after reading other similar reviews, with the same basic response to those reviews pretty much confirms my opinion. I would not recommend Orthopedic and Spine Center of the Rockies (Greeley Office) to my family nor friends! Sincerely

My 2 experiences here been some of the worst medical experiences that I have ever had. When I saw Dr. Baer for a broken 5th metatarsal, my pain and concerns were dismissed. I also needed my temporary disability forms signed as I could not work my high physical intensity job, and he and his assistant refused because they believed that I did not need it. I explained my job responsibilities and that we had disability insurance for this reason, and they still refused. I offered him a note from my bosses that affirmed that I was unable to safely perform my job responsibilities, and he still refused. He also never even touched my foot. Just looked at the X ray. I ended up going to a different orthopedic center and (1) they ordered an MRI based on my signs and symptoms and (2) they took my pain seriously and signed my disability insurance. Dr. Baer did not believe my pain or care about my best interests. My other visit was for chronic neck pain at age 22. I saw Dr. Niki Vischer. She told me that I was too young to be a surgical candidate, and that was the only reason we would do an MRI to see what was going on. She prescribed me a muscle relaxer and sent me home, saying that "the pain wouldn't kill me". Last I checked, chronic pain does kill people. I found out years later that I am hypermobile, which has been the cause of my neck pain. Years later I also was finally prescribed the drug that Dr. Vischer would not prescribe me (pregabalin), and magically my pain disappeared the very next day. I had asked about pregabalin because of my experience in the medical field (seeing how much it has helped my patients with chronic pain) and based on experiences of close friends that had similar pain, who told me that pregabalin saved them. Dr. Vischer told me that it was exactly the same as gabapentin and there was no reason to prescribe. My appointment with her was maybe 10 minutes, and I left feeling dismissed and with no answers or relief. I am so fortunate to finally have providers who take my pain seriously and actually investigate the problem. And who care. OCR doctors do not care. I would highly advise against ever visiting here.

Orthopedic Center of the Rockies – Fort Collins I accompanied my 82-year-old father for an appointment due to severe back pain. We traveled 120 miles specifically to see a physician, but instead were seen by PA Karen Menzel without prior notice. Unfortunately, the experience fell far short of acceptable standards for elderly patient care. The visit felt rushed, dismissive, and lacking compassion. Ms. Menzel spoke very quickly, used medical terminology my elderly parents could not understand, and continued even after being asked multiple times to slow down and repeat herself. When clarification was requested, she appeared annoyed rather than patient. She reviewed my father’s medical conditions in a way that felt accusatory and told him to stand up straighter despite the fact that his posture is affected by significant pain. While it may be appropriate that he is not a surgical candidate, this could have been communicated with empathy, dignity, and respect. Alternative treatment options were explained so rapidly that he could not follow them, and he felt discouraged from asking additional questions or advocating for himself. When we requested to still see the physician, it appeared that frustration from the earlier interaction may have been communicated beforehand, which made the remainder of the visit uncomfortable. Additionally, comments regarding Medicaid raised concerns about whether patients are treated differently based on insurance status. This experience left our family feeling dismissed and disheartened. Elderly patients in pain deserve patience, clear communication, and compassionate care. I hope clinic leadership reviews this experience, addresses communication expectations, and ensures that all patients — regardless of age or insurance — are treated with respect.

I didn't feel like the provider I saw really listened to me or cared about helping me. They just wanted to throw meds at me instead of addressing the underlying problem. They didn't do a great job of explaining things. It was frustrating that I was told I was being scheduled with a doctor and when I got there it was actually a PA for that doctor. It's fine if that's how you do things, but communicate what's actually happening instead of setting up false expectations. I also called at one point to ask a question and the person that answered acted like my calling was an inconvenience and were audibly frustrated even though I was clear about what I wanted and friendly. They sent me to a voicemail instead of a person. Definitely didn't make me feel good about calling. Im going to go somewhere else going forward.

Disappointing. I spent about 5 minutes with Dr. Le. If my heel pain was indeed Achilles Tendonitis, he didn't even explain to me that there are 2 types- insertional and midpoint. As it happens, it was not Achilles Tendonitis, it was Plantar Fasciitis. I lost a couple of months doing PT for the wrong thing, and it was making me worse. It seems to me that a competent doctor probably would have taken more time to explain the multiple possibilities that could cause heel pain. I had more luck looking at YouTube videos to make that differentiation. The icing on the cake was that he put me in a boot that wasn't covered by insurance. The center didn't say a word about how insurance doesn't usually cover Durable Medical Equipment and made no suggestion that perhaps I should check Amazon first. I'm out $335 ($375 with the copay) for a misdiagnosis and a boot that was never going to be covered by insurance. I'll think twice before coming to OCR again.

I absolutely love the doctors in this office!! They treat you like a person.And that's your important..

I tried 9 times in one week to make an appointment for repeat knee injections. Only 1 time was I connected to a recording for Dr. Anderson's scheduler. She called me back 2 weeks later--I called another doctor on that Friday, They saw me the next Monday. I'm done with OCR!

My husband went to the ER and they recommended calling this office because they would be able to see him sooner than 2 weeks to talk to a hand specialist. I spoke with Angie the receptionist, and she told me they couldn’t see him for 9 months. I explained the ER doctors specifically told us to call them because they can see us sooner than 2 weeks. But Angie acted as if 9 months is a normal time to schedule a doctor’s appointment for a chronic condition. I think they either don’t know what they’re doing or are turning people away on purpose.

I was referred to this office because I was in need of an injection into my back to relieve me of my pain. I got to this office and was told they don't do that. However, I was charged for three doctor visits when I was only supposed to see one. I don't like surprise billing like that.

The surgical side of OCR is great. The physical therapy side and receptionists don’t seem to know what they are doing. I had an appointment that I was told was set up, but it wasn’t. Showed up in the AM for nothing. Then was given a bunch of times, with no date for me to go off of when scheduling a new appointment. Weird experience.

I have an enormous amount of gratitude for Dr. NG for her care and urgency in getting me to the MRI and Referring me to Dr. Benz. I have never received that kind of expidiant care. I was in severe pain from my neck. Dr. Benz was able to get my insurance approval and procedure done in time for me to be out of pain for my daughter's wedding. Thank you is not enough to say how grateful I am.

They overcharged me nearly $300 for my hip surgery. The individual I spoke to on the business line didn't even apologize. I have to wait about a month for a refund. None of my communications indicated that the autopay for my payment plan would continue in perpetuity until I manually canceled it; that doesn't even make sense. I should have been charged the amounts on the bills and no more.