Pacific Northwest Family Law

Kennewick, WA

58
Attorney Index
50 reviews
4.0
Google Rating
237 reviews
Pacific Northwest Family Law

Practice Areas

Personal Injury

Business Profile

Family law attorneyDivorce lawyerEstate planning attorneyLaw firmAttorneyLegal servicesTrial attorney

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
75%
Response Rate
Somewhat Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 52/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication57
Outcome52
Responsiveness54
Empathy55
Expertise49
Fee Transparency46
Trial Experience52
Satisfaction52

Client Reviews

SheSpeaksTruth
10 months ago
Jessica Booth
11 months ago

Karina helped me with my custody battle. She was very open and communicative throughout the whole process. She made me feel more comfortable and confident in dealing with the courts. She wasn’t trying to just take my money but wanted what was best for my children and to get everything finalized in a timely manner. I am very happy with the outcome.

martin figueroa1 photo
11 months ago

Would not recommend this firm, take business else where worked with scott kinshilla if you would call it that. TOOK my 3800 retainer, showed a lack of professionalism by sending me another client’s information dna test and other requirements, didn’t hear from him in weeks just to update me with a email that that previous email file was for someone else. Then followed to CHARGE me for that email. Didn’t file my case after 3-4 months. Spoke with the firm about switching attorneys or getting a refund. Didn’t get any email back, just a call with Scott basically saying either he represents me or I can terminate their services. Lack of communication overall terrible experience. After not filing charging me for emails that didn’t have anything to do with my case he asked for another 2500 after three months of not filing a case or any communication on what my case needed to move forward

Jared Barber
1 years ago

This place is a joke! DO NOT retain this firm, from someone who has dealt with multiple Firms in the area this by far was the worst one! Scott is a horrible attorney and had to go as far as reporting them to the Board

Response from owner

We’re truly sorry to hear that you had such a negative impression of our firm. This is certainly not the experience we want any client to have, and we take all feedback seriously.<br><br>Because this review includes strong allegations and references to a specific attorney, we’re limited in what we can discuss publicly. However, we are committed to upholding the highest standards of ethics and professionalism. If you have concerns you'd like to discuss directly or believe there was a misunderstanding, we encourage you to contact our office.<br><br>We wish you the best moving forward and appreciate that you took the time to share your perspective.

Nikki N.
1 years ago

If I could give zero stars, I would. Do not recommend under any circumstances. You’re better off representing yourself, in my opinion. The communication from this firm is absolutely horrendous. We went through three different attorneys and it took them 10 months just to open our case.

nathan Butcher
1 years ago
SmileyLightbulb
1 years ago

I went in looking to book with a lawyer but the front desk was unattended even after waiting for more than half an hour intermittently ringing the bell at the front. I came back the next day at a different time as I have worked front desk and am aware people may be short staffed and everyone has to have a lunch/breaks. No one was there again even after waiting and ringing the bell as I had the day prior. They seem extremely disorganized from every attempt and the wider community rumors hold them in low regard for a reason. I’m glad I took my case elsewhere and I suggest everyone else does the same.

Response from owner

We're very sorry to hear about your experience and sincerely apologize that you were not greeted or assisted during your visits. This is not the impression we want to leave with anyone seeking help, and we understand how frustrating it must have been to feel ignored—especially after making the effort to return a second time.<br><br>While staffing issues or scheduling gaps can occasionally occur, it’s our responsibility to ensure our front office remains welcoming and responsive at all times. We appreciate your grace in recognizing that teams can be short-staffed, and we deeply regret that we did not meet even that basic expectation.<br><br>We take your feedback seriously and are reviewing our front desk procedures to ensure this doesn't happen again. Thank you for sharing your experience and helping us improve.

Cody McKeownLocal Guide
1 years ago

I been trying to get ahold of you guys. I called 6 times. You guys called me back, and I missed your call, and you haven't called back. When do you guys call people back to return their message

Response from owner

Thank you so much for your review—and for your persistence in trying to reach us. We’re sorry we haven’t been able to connect with you yet. That’s not the kind of experience we want to create for potential clients, and we appreciate you bringing it to our attention.<br><br>We typically return messages the same or next business day, but clearly something went wrong here. If you’re still looking to speak with someone, please feel free to call us at (509) 572-3700 or email us at info@pnwfamilylaw.com so we can get you scheduled right away.<br><br>We’d love the chance to assist you and make things right.

Amy Brabender
1 years ago

Where is the zero star option when you need it. You’d be better off buying anything else but these services. One could donate money and it would be more approiate used vs wasting it here. My friend recommended this firm. I told her she was wrong.

Response from owner

We’re sorry to hear that your experience—or your impression of our firm—led to such disappointment. We truly appreciate that you came to us based on a friend’s recommendation, and it’s disheartening to know we did not meet your expectations.<br><br>While we can’t address specifics without more context, we take all feedback seriously and are constantly working to improve how we serve clients. If there’s anything you’d like to discuss or clarify further, we’d welcome the opportunity to speak with you directly.<br><br>Thank you for taking the time to share your perspective.

K P
1 years ago

Karina and the whole team have had my back and my best interests in a really contentious situation. They kept cool and professional and won our day in court. So thankful!

Response from owner

Thank you so much for your kind words! We’re thrilled to hear that Karina and the team were able to support you through a difficult and contentious situation. Staying calm, focused, and client-centered—especially during high-stress moments—is exactly what we strive for. We’re so glad to have earned your trust and helped you achieve a successful outcome. Thank you again for choosing us!

Marcela Garcia
1 years ago

PNW has been absolutely amazing and accommodating. She took her time to explain to me the process for my divorce and completely put me at ease. I’m grateful she was able to go through this life changing process with me and I would have wanted it any other way. Thank you!

Response from owner

Thanks. Our clients are awesome!!!

Aday
1 years ago

They we’re really helpful always updated me with my case when something came up thank you PNW family

Response from owner

Thank you so much for your thoughtful review! Keeping our clients informed and supported throughout their case is one of our top priorities, and we’re so glad to hear that made a difference for you. We appreciate your trust in Pacific Northwest Family Law and were honored to assist you!

Elizabeth Young1 photo
1 years ago

Very easy to work with, got things done in a timely manner. Friendly professional and got what I needed done! Thanks Karina!

Response from owner

Thank you for the wonderful feedback! We're so glad to hear that Karina and the team made the process smooth, timely, and effective for you. Providing friendly and professional service is exactly what we aim for, and we’re grateful you chose us to help with your legal matter. Thanks again for your kind words!

Jennifer Truhlicka
1 years ago

My wife and I had an amazing experience with great service!!!!

Response from owner

Thank you so much for the kind words! We're thrilled to hear that you and your wife had such a great experience with our team. Providing excellent service is what we’re all about, and we truly appreciate your trust in us. Wishing you all the best moving forward!

Kara Morrow
1 years ago

She was very helpful in letting me know how the process would work and kept me informed throughout the whole process.

Response from owner

Thank you for your kind feedback! We’re so glad to hear that you felt informed and supported throughout your case. Clear communication is something we prioritize with every client, and we’re grateful for the opportunity to help guide you through the process.

Amanda
1 years ago

This firm is by far the best. I lost my son to a protection order from the father of my son being vindictive and taking him away from me. PNW got my son back and now I got full custody of him. The way I was reassured by this girl, the way they calmed me down and the way they worked for me in such a professional and fast manner. I would recommend them 100%!!! thank you PNW!

Response from owner

Thank you so much for sharing your story—it means the world to us. We know how emotional and overwhelming family law cases can be, especially when children are involved. We're honored to have stood by your side and helped you fight for what mattered most. Your trust, your courage, and your kind words inspire our whole team. We’re so happy to have helped you reunite with your son, and we truly appreciate your heartfelt recommendation.

Sandra Salazar
1 years ago

During this hard time my case is taken seriously advising me of my rights. I appreciate them always being available and answering emails and phone calls quickly.

Response from owner

Thank you for your kind review. We know that family law matters can be incredibly difficult, and we’re honored that you felt supported, informed, and taken seriously throughout your case. Our team works hard to be responsive and accessible, and we’re grateful for the opportunity to help you through this time.

Krishna Aranda
1 years ago

"It was a great blessing to receive their support throughout my process. The treatment was always very kind and empathetic, and the communication was, without a doubt, one of the aspects I liked most. Furthermore, their professional help was excellent. I highly recommend them."

Response from owner

Thank you so much for your kind words and for trusting us during such an important time. We're honored to have supported you and are especially glad to hear that you felt cared for, understood, and well-informed throughout the process.<br><br>Thank you so much for your kind words and for trusting us during such an important moment. We are honored to have been able to support you, and we are very happy to know that you felt well cared for, understood, and communicated with throughout the entire process.<br><br>We truly appreciate your recommendation!

Emi R
1 years ago

I would go somewhere else I spent thousands spoke to Zack maybe twice and Sandra was no help. If I could I would of gone to someone else not them.

Response from owner

Sorry to hear we did not meet your expectations. We take all client feedback seriously. If you would like to discuss how we can improve your experience, please don't hesitate to reach our and contact us directly.

Nanci Cornwell
1 years ago

My divorce was chaotic to say the least. Lindsey King came in and was very informative and kind. She made sure I understood all that was being presented to me. She fought effortlessly for me and my son to make sure we were taken care of. I will forever recommend her to anyone needing a family law lawyer. She helped make a very trying time in my life a little more manageable.

Response from owner

Thank you so much for sharing your experience. We're so glad Lindsay King was able to provide the guidance, clarity, and support you needed during such a difficult time. She is a fierce advocate and a compassionate advisor, and we’re proud to have her on our team. Your recommendation means the world to us, and we’re honored to have been able to help you and your son through such a challenging chapter.

Contact

Address
1359 Columbia Park Trail, Richland, WA 99352

Google Profile

Rating
4.0 / 5
Reviews
237
Status
Close
Claimed
Yes
Photos
116

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