Cedar Park, TX
When I initially filed, I was going in blind so I ran to a "billboard firm". This was an absolute mistake. After a whole year of spending thousands of dollars for literally no movement and cold-robotic "down to business" interactions where I felt like I was not being heard or supported, I jumped ship! The Pennington Law Firm came highly recommended to me. It was important to me I find an attorney who was queer-friendly and had experience with same-sex custody matters. I could not have found a more amazing attorney than Daniela Ibarra. Daniela listened to my concerns, no matter how silly they may have seemed; was honest/blunt when I asked her to be; quick and efficient with her communication; and despite the process continuing to be lengthy, she never asked me to compromise for the sake of getting it over with (like the first attorney did). The absolute biggest thing to me though was that she understands the emotional toll a divorce involving a child can take on someone and ultimately what is "at stake". Not only did she fiercely pursue an outcome I can sleep with at night, she was extremely empathetic and supportive throughout the process. The office staff is amazing as well! Shout out to Ruby! Tyler Pennington, also a very excellent choice who has similar values and characteristics. Amazing crew over at Pennington Law Firm.
Thank you for the kind words!
Thank you for the kind review!
Communication was lacking, and the outcome was disappointing.
Thank you for the review. We take every review seriously, even the not so positive ones. As I'm sure you're aware there's only so much we can discuss in this format due to rules about confidentiality. We pride ourselves in providing high quality representation to all individuals that retain our firm. As is true in the areas family and criminal law, the outcomes of every case very, and many factors, some of which are out of our control, are at play in determining the outcome of every individual case. We are very clear about the potential outcomes and the different factors at play when we are retained. We would be happy to discuss further in a different format to see if there's anything we can do to improve the experience you had with our firm.
The best family law firm in central Texas. They were very supportive and handled my case brilliantly!
Thank you so much. It was our pleasure!
Thank you!
I was sent phishing email from this law firm and from Kendra. I keep trying to contact them to see what’s going on and won’t even respond or answer my calls!!!
We apologize for any inconvenience this caused. We noticed immediately that one of our team members had their email compromised and we fixed it swiftly. We also sent out a mass message indicating to not open the link in the email and to delete the email. We handled this issues as quickly and professionally as we could. If we missed your call regarding this matter that was not our intent as we did handle many calls to explain the situation to anyone who received the email. Please let us know if you’d like to continue this discussion offline as we’re unable to discuss anything further in this forum due to rules regarding confidentiality.
I just want to take a moment to sincerely thank you Tyler for everything you’ve done for me. Going through this process wasn’t easy, but having you in my corner made all the difference. From the start, you not only handled my case with professionalism and expertise, but you also showed a level of patience, understanding, and genuine care that I truly appreciate. It’s not every day that you find an attorney who is both highly skilled and also takes the time to really listen and support their clients. You made sure I understood everything, you were honest and straightforward, and you always made me feel like I wasn’t just another case to you. That meant a lot. I would highly recommend you to anyone looking for a lawyer who not only knows the law inside and out but also treats their clients with the respect and dedication they deserve. Thank you again for everything—I’m beyond grateful.
Thank you for the kind words! It was a pleasure to assist you!
I am so grateful to Pennington Law. They were so helpful and communicated throughout the entire process.
Thank you so much!
Tyler Pennington served as the Attorney Ad Litem for our children during our divorce, and we couldn’t be more grateful for his dedication and professionalism. He took the time to truly listen to our children, ensuring their voices were heard and their best interests remained the priority. Tyler handled the process with care, fairness, and compassion, making an incredibly difficult situation more manageable for our family. His expertise and commitment to advocating for our children were evident at every step. We highly recommend Tyler to any family in need of a skilled and compassionate Attorney. Thank you, Tyler. Kim Westphal, Realtor
Thank you!
Pay attention to the negative reviews: those are real people, not like the paid-for 5 stars. Think about it -- not every business, every review, is going to be 5 stars --even a good business. Pennington law did not advocate strongly for me, was disorganized and not responsive, then charged me full rate for the time it took to discuss my complaint, and did not take responsibility for any of it. That makes Mr Pennington... a real arrogant, apathetic piece of work, in my book. The outcome of my case was not terrible, but nothing that said that they are act better than any other firm. Next time, I will go elsewhere.
We apologize for your experience as we take pride in providing quality representation to all of our clients. We're happy to take this conversation offline, if you choose, to see if there's anything we can do to remedy your concerns. There are limits to how we can respond in a public format due to client confidentiality.
Tyler Pennington has been a dependable and knowledgeable attorney, helping me navigate multiple legal matters over the years. His professionalism and attention to detail have consistently made a challenging process much more manageable. I’ve always appreciated how clearly he explains everything and keeps me informed throughout. If you’re looking for an attorney who is reliable, thorough, and easy to work with, I would definitely recommend Tyler Pennington.
Thank you. It’s been a pleasure helping you!
Nothing less than PERFECT.
Thank you so much!
The Pennington Law Team was amazing professional, responsive, very informative and patient. Especially Attorney Daniella Ibarra highly recommend, helped me every step of the way through my divorce and made the process very smooth and easy. I have been at ease since and has been very amazing. Thank you again I cannot express The Pennington Law Team and Attorney Daniella Ibarra!
Thank you so much for sharing your positive experience!
Ever since December, when I began with Pennington Law. My experience started great everyone, who I have spoke to are understanding and respond fast. They have help me get through everything, I needed to do with the process.
Thank you for sharing your experience!
If you have a family court issue I recommend Tyler. The best word to describe him as a lawyer is logical. The best phrase “out beyond ideas of wrong doing and right doing there is a field, I’ll meet you there.” He is the type of Attorney that will keep you aligned with your initial agenda while keeping you planted. Today we mediated a 4 year long case. I absolutely never saw myself agreeing to what the opposition suggested and thought trial was the only path to victory. I was wrong. Thank you Tyler and team. May your field be full…..
Thank you so much for the kind words! So glad we could help!
I fully realize Tyler will respond saying he cannot respond to the details of the case, but it needs to be shared how negligent Jessica Houghtby was during our hearing and how Tyler Pennington would not own up to any of this negligence and mismanagement. Daniela Ibarra was our attorney initially, but she had a medical emergency that deemed her unavailable for an unknown amount of time. Jessi stepped in with our understanding that she would be adequately brought up to speed on all the details of our family law case. Sadly, she came into the court room, late, rushed, and was writing down questions just before the judge entered the room. It was blatantly obvious how unprepared she was. There was no preparation whatsoever is terms of questions that would be asked, strategy, etc. I didn’t even know the format of the hearing until I was there. After speaking with a new attorney, I’ve learned how problematic and irresponsible this actually was/is. This lack of preparedness has deeply impacted our family, not to mention the thousands of dollars spent, heartache, and children that cannot comprehend this outcome. Tyler and Daniela told us throughout this entire process that we were good, our case was strong, we just need to get in front of the judge. It quickly turned to what we can do next (in other words, how can they keep billing us for more legal work). I write this in hopes that it’ll save others from this outcome, to at least ask all the right questions.
As indicated in this review, due to rules of confidentiality we are unable to fully respond to the review in detail. I will say that we as a firm value our clients and their input. Additionally, family law cases are very fact and case specific and we never make any guarantees in our discussions with clients and in fact our contracts specifically mention that there are no guarantees. We as a firm handled this situation the best we could under the circumstances and I stand by our decisions. We attempted to remedy the concerns and feel that we addressed this the best way we could. Overall our clients are very pleased with the work we do and we don't profess to make everyone happy 100% of the time, as that is impossible in a business such as this.
Did not file quadro and lost $15,000 because of it
We appreciate the feedback. While we can't comment on the specifics of this complaint in a public forum due to confidentiality just know that we are looking into this and we pride ourselves on high quality representation for our clients.
Jessica decided to quit practicing law in the middle of my case in order to spend more time with her family.. She gave me 24 hours notice to decide if I would like Tyler to be my replacement attorney. Then about 2 weeks went by and I couldn't get anyone to answer an email or return a phone call. When I spoke with Taylor from their office on the phone she told me Jessica might have strep throat and wasn't able to answer emails but didn't offer any reason for Tyler not to be in contact. I had to find a new lawyer. But Pennington kept half my retainer.
We apologize you didn’t have the experience you expected. We can assure you that we handle all legal matters we’re entrusted with diligence, while also respecting our employees’ time with their family. Due to the confidentiality involved with our practice we can’t publicly talk about specific cases or clients. However we would be willing to discuss offline in the appropriate forum.
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