Kennewick, WA
I truly don't know how I would have made it through my divorce without Mason Pickett and the entire team of Pickett Law. From day one, they were not only incredibly professional and knowledgeable, but also genuinely compassionate and supportive during one of the most painful and challenging times in my life. Mason and his team were always there when I needed them, answering every question, keeping me informed, and making sure nothing slipped through the cracks. Their dedication and attention to detail gave me peace of mind when I needed it most. But more than that, they truly cared. I never felt like just another case. I felt heard, respected, and supported every step of the way. Thanks to their guidance and tireless work, I was able to get through this chapter with strength and clarity. I'll be forever grateful to Mason Pickett and everyone at Pickett Law. If you are going through a difficult legal situation, you could not be in better hands.
I spent over $20,000 with attorney Mason Pickett and got nothing out of it. He Complicated my case much worse with his awful mistakes and very poor decisions. Extremely expensive attorney that generates no results whatsoever. Appears to be confused, lost and never ready nor prepared before any hearings. Constant mistakes and poor decisions on his part. Full of big talks and empty promises! Unusually careless and forgetful attorney who very often forgets to file very important and crucial documents with the court before court hearings which ends up hurting your case. A complete nightmare, a complete waste of time and money! A greedy attorney who burnt out a long time ago but still driven by greed to collect a lot more money from clients without producing any results. Do not trust this attorney with your family law case because you will end up going completely bankrupt and the outcome of your case will not be in your favor!
I'm sorry you felt that your case was not handled in the manner in which you anticipated. If you had reached out during the course of your case, we could have resolved any of your concerns or questions at that time. Please feel free to reach out directly to our General Manager, Kelly Bennett, to discuss your concerns in detail. While we obviously can not guarantee how the court will decide a case, we work tirelessly to ensure our client's cases are presented completely and accurately.
Could not have asked for a better team between Mason and Kayl (paralegal). It took a lot of time and work, but they got me where I wanted to be and were so patient and helpful every step of the way. Highly recommended- especially if you have children involved in your situation.
Thank you for your kind words. Mason and his staff work very hard to give his clients the very best assistance he can provide in family law matters.
I worked with Mason for several years fighting for custody of my daughter. From day one Mason was straightforward and honest about my potential outcomes. His straightforward manner was very refreshing.
Thank you for the feedback. We sincerely appreciate you taking the time to express your positive experience. Any family law matter can be stressful. Mason and his team work hard to help his clients navigate through their journey.<br>
Thank you for the positive feedback. We sincerely appreciate it!
I recently had the privilege of working with Mason on a custody case, and I cannot recommend him highly enough. From our very first consultation, it was clear that he genuinely cared about my situation and the well-being of my child. Masons expertise in family law was evident as his team navigated the complexities of the case with professionalism and compassion. Throughout the process, Mason was always available to answer my questions and provide support, ensuring I felt informed and empowered every step of the way. His strategic approach and negotiation skills truly made a difference in securing a favorable outcome. If you are facing a custody dispute, I wholeheartedly endorse Mason as a dedicated and effective advocate for you and your family.
Thank you for the positive feedback you have provided. We sincerely appreciate it.
I doordashed an order for Christina in this building. It was $2.35 from doordash plus tips. I drove all the way from the fairgrounds area, to Columbia center Blvd. It's a gosh darn law office, no matter the distance, there should have been a tip. There was absolutely no tip. It didn't even cover the gas it took to get there. No wonder the order was sitting at the store for so long when I picked it up. I can see why the reviews for this place are so bad, they don't care about people. I'm a single disabled mom trying to pay for new brakes and food for my kids. Poor people tip more than this. Shameful. Edit- you are correct, it has nothing to do with your job and everything to do with mine. This is job #3 for me. Not everyone can make the kind of money your employees do. However, my 'decisions to work three jobs to make ends meet is commendable. It matters. You are paying for a service. Maybe inquiring clients will get an idea based off of these horrible reviews, and confirmation that you are cheap and disrespectful, will keep people from expecting too much. Or maybe you will take this and learn from it. You are not superior to others doing hard work. Doordash wasn't a choice, it's survival and it's hard work. Appreciate the people that provide a service for you. Good luck with your business and next time treat your drivers better. Poor people tip at least 5$, rich neighborhoods at least 8$. Do better. With no tip- we are paying you to deliver to you. That is deplorable.
I am sorry to hear about your experience with our building. However, please note that your personal choice as a doordash delivery driver has nothing to do with our business and serving our clients. Thank you. ~Management
Mason Pickett has been a huge blessing to my family! He has fought for us through and through but more importantly fought for what is RIGHT! He's gone above and beyond in everything he’s ever helped us with. He has integrity & grit like no other. My family is so grateful for him and his hardworking office in all they do! We recommend him always and will continue to do so! Thank you, wouldn’t even be enough Mason! 🙏🏼
Thank you for the positive feedback! We sincerely appreciate it!
Mason Pickett racked up a big bill and didn't communicate. I requested the communications I was being billed for and asked for a meeting. Instead was sent a nasty email from Mason, stating "if you want more frequent contact when it is not necessary, I can do that, but you are wasting your time and money." I went through 3 paralegals with each one charging me $250-300 to get up to speed, only to ask me a few days later "who is driving the Jeep". Almost $9,000 in 8 months to get a no contact order and a motion for the ex to pay the bills on vehicles he had, but they are keeping my bill down. When I couldn't get explanations on discovery documents they were asking for, he withdrew. He will not fight for you, just will tell you what you want to hear and not stand behind it. Do yourself a favor and spend your money with another attorney that won't give you false hopes, answer your questions, and stand behind you.
I am sorry that you felt you were not well represented by our firm. We continually strive to ensure our clients receive the best communication and services possible, while being mindful of keeping the costs as low as possible. Unfortunately, there are always extenuating circumstances particularly if the opposing party doesn't cooperate, resulting in more expenses as they are brought before the court. We work within the rules/parameters provided by the local court rules. I just wanted to correct that according to the court records, Mason did not withdraw, you simply chose a different attorney, which is absolutely your right to do so. Again, I am sorry we did not meet your expectations. We wish you the very best and hope you receive the outcome you desire.
Thank you for the positive feedback! It's sincerely appreciated!
Pickett is evil. Even when it’s agreed you have ptsd by the judge, Pickett harasses you, yells at you and acts like a fool. He’s not very good. I mean I won everything I wanted, but my ex who had Pickett lost a total of $1,000,000. $100,000 of that was attorneys fees. 😱 It also took us three years because he constantly cancels court appearance and then they had to be rescheduled. Don’t waste your money here unless you don’t mind losing it all.
Being as you were not our client, I understand why you would want to leave a negative review for Mason. Unfortunately without specific details of the case you are referring to, I'm unable to provide you with any clarification. However, please note that the court's schedule is largely outside of any attorney's control. Particularly with COVID and it's aftermath, the court worked within the limitations provided and are continuing to clear the backlog of cases held up during COVID. If your former spouse, who was our client, has any specific issues they are unhappy about, please have them reach out to me directly and I will be happy to further discuss with him/her.
I had Mason Pickett on my case a couple years back. Even during Covid he was on top of things, worked overtime to get my Motion for Revision done when we did not get the results we had hoped with a certain commissioner. I could tell Mason really cared about my case. For financial reasons, I switched attorneys to Don Schirm, who coincidentally just recently moved into this office. Don is very compassionate, understanding, and really has a drive to uphold justice. With these two working together I have no doubts that they will be a powerhouse team. They truly do care about doing what’s right and holding the court commissioners and judges to higher standards in the name of the law. The rest of the staff is constantly working to get things filed, keep everything organized, and respond in a timely manner. The office manager Kelly is on top of everything that’s brought to her attention right away, and Tracy who does discovery has a way of finding things that most people would overlook. I am excited to work with my attorney and this firm again.
Thank you for the positive feedback. We sincerely appreciate it!
I hired Mr. Defoe a few years ago...he did NOTHING for me!!! He took my money, spoke with the opposing parties attorney, and then fired me as his client. This man is a joke and should be disbarred, legal malpractice is wrong!
I am sorry that you believe your case was not handled as well as you would have wanted. There are many factors that led to the decisions made in your case. I'm happy to further discuss those with you directly. However, please keep in mind, communication with opposing counsel is necessary in order to move a case forward. My name is Kelly Bennett and I am the General Manager. Customer service is very important to me and to our firm. Thank you.
8 months to respond to my need to be represented. 15 hours to serve me a liene when I would not pay for service not rendered. I had Pickett as a lawyer for a year. He has good ideas. Decades of experience. But it appears no patience and time to see your case through in a timely manner. Here is my example. I hired him in January. In April my income was cut in half and I asked him to get a court date to get spousal support reduced accordingly. January the next year, 8 months later we got our court date and reduction. As a consequence I was not a happy customer and got rid of the firm. After spending thousands for this ridiculous "service" that actually cost me thousands more with its delay, I refused the last bill of about 500. Hours later I was notified of a lien. Maybe the billing department should run the firm. They are on the ball.
I am sorry you felt your experience was a poor one. Every family law case can be stressful on both parties. You are welcome to contact me to further discuss your concerns about the specifics of your case. Customer service is very important to me and to our firm. Unfortunately, we can never guarantee the outcome of any case nor the time frames in which the court works within. There are many more factors involved. Again, I'm happy to discuss any of your concerns with you. Sincerely, Kelly Bennett, General Manager.
Mason is the best lawyer in the Tri-cities. He does what he says he will do. I was in a difficult situation and w/o his services and entire team, I don't think I would of made it. I got a second chance because of him and I ran with it and have a good life.
We are so glad you had a wonderful experience and we appreciate your feedback! Congratulations on the new chapter in your life!
Defoe must have been the good lawyer in this firm because Steve can't win a case to save his life. Simple case, but no strategy, we lost and even with low income had to pay alimony for years to come. If you're going to use this law firm, make sure to stay on top of things because they won't be. Except for sending bills, they're no good.
I'm sorry you had a poor experience. However, I believe you must be confused because to clarify, Steve's full name is Steve Defoe. Please contact me to further discuss your concerns. Customer service is very important to me as the General Manager.
Pickett did a fine job at first, my wife accused me of all kinds of crazy stuff trying to shame me and gain the upper hand but he stood up for me really well. I was very impressed to be honest. After that... I am not experienced with attorneys but I would expect at the rates I was paying to at least have fair communication from his office. I even had to call and get the info for my hearings (during covid) so I could call in to be present. The emailed bills I received were on the regular but made no sense. I would receive bills by mail that did add up so I would pay them promptly in person. Found out by certified mail over half way through my case that he quit on me. The letter didn't say and when I called I couldn't get a REAL reason as to why he quit. I was told that not only was my $3500 retainer spent (first I knew any of it had been touched) but I also owed nearly $500 more. Took me a couple of days to get a new lawyer (most don't want to take a case started by another) and in that time I found out that I missed a hearing. Had to pay my soon to be ex's lawyer $500 in fee's because I didn't "appear", would've been nice to have been given the courtesy of knowing. I am sure Pickett's office knew about it because of what my wife said. That's how I found out I owed her lawyer. Like many others have said on here, he wants your retainer fee, tells you enough to lead you on and drops you once he gets his money. Seems to be a reoccurring theme in these reviews. I have nothing to say about Defoe, I had no dealings with him or his people. I was planning on writing a good review because at the start I felt really good with Pickett and his staff. In the end I wish I had taken the advice I read here. My case was pretty simple and almost done, but it was on to a new client. If you have a case an need representation or especially have a fight on your hands choose another attorney. If I was to really dole out GOOD advice I would say this... As a man in our current legal climate, don't get married in the first place. I never will again. Sadly, if you are reading this it's to late.
used Defoe in the past. Planned on hiring him again, receptionist would not help me to ask him a single question before hiring him. All I waned to know is If had run out of time to get child support, if not I was will to pay the fees right away. I thought about sending an email to him since i have it, but whats the point if this is how the business is ran then I'll just hire someone who wants my money.
I am sorry you had a poor experience. However, our staff is not able to provide legal advice. She offered to schedule you with a consultation with the attorney, which is all she could do. You were requesting legal advice, which she was unable to provide. Please feel free to contact our office at any time to schedule a consultation with Mr. Defoe to address your questions about your case. If you have any other questions or concerns regarding customer service, please contact me directly at: 509-734-8787.
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