Roberts & Roberts Law Firm

Tyler, TX

71
Attorney Index
50 reviews
4.8
Google Rating
437 reviews
Roberts & Roberts Law Firm

Practice Areas

Personal Injury

Business Profile

Personal injury attorneyInsurance attorneyAttorney

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
25%
Response Rate
Low Response
12-Month Trend
Stable

Review Intelligence

Avg: 67/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication76
Outcome68
Responsiveness71
Empathy74
Expertise59
Fee Transparency50
Trial Experience68
Satisfaction66

Client Reviews

James ButlerLocal Guide
7 months ago

My call to Roberts&Roberts was the best phone assistance I have made in my 85 years. Blaine was my phone contact and made my day MUCH BETTER ! Trust me based on decades of phone contacts for various reasons this contact/phone call set the bar (no pun intended) I will tell all my Church family and friends about this experience with pleasure. Insist they do not call any other law firm if the have a legal problem and not sure who to contact. "WHO YA' GONN'A CALL..Roberts&Roberts.

Jennifer Steele
8 months ago

I was referred to Roberts and Roberts after an auto accident in the summer of 2024. I honestly could not have asked for a better experience. Going through a lawsuit is never fun, but when you have a great team working with you it makes a huge difference. Kevin and Jessica are an amazing team. I genuinely felt like they had my best interest at heart. I was never left in the dark about anything, they kept me informed throughout the entire process. Kevin was very knowledgeable, patient, thorough, and kind. He always took the time to talk to me when I had questions and never made me feel rushed or like a bother. He always explained things until I fully understood what was going on at any given time. Jessica was so sweet and responsive. It didn't matter what time of day it was or how busy she was, if I needed to reach out she always responded right away, and if she didn't already know the answer to what I needed she immediately found out. She was a real joy to work with. They were truly incredible. The sweet lady that works the front desk (I can't remember her name) was also always nice and accommodating. It speaks volumes when you truly feel like you can trust the people in your corner and you know they are doing everything they can to help you. I hope I never need an attorney again, but if I do, it will be Roberts & Roberts. Thank you guys for everything. Jennifer

Response from owner

Jennifer, thank you so much for your kind review. It was an absolute pleasure working with you! We will make sure your note is passed along to Kevin, Jessica, and our receptionist!

Samuel Thompson
8 months ago
Kimberly freeman
8 months ago

My experience with Roberts has been great, Matt Milam has been very good to me. Very understanding, and thorough, I would recommend Roberts and Roberts to anyone. Thank you, Matt.

Barbara JenkinsLocal Guide3 photos
9 months ago

I was involved in a vehicle accident hit by a drunk driver in February 2025 My vehicle was totaled I immediately asked friends for referrals and Roberts and Roberts were top of the list I called and within a day they sent Joe out to my job and took my statements and began the investigation into the details They recovered the actual video from a local business and proceeded from there They stayed in touch with me on every detail and were able to negotiate with doctors and hospitals on fees and got me a nice settlement Heath was the absolute best always returning my calls and keeping me up to date as well as Jasmine All in all for what it was the experience was the best I pray I never need an attorney again but if I did it would be this law office Thank you so so much

Response from owner

Barbara, thank you so much for your review! We are thrilled that our team was able to help you navigate through a challenging time. It was a pleasure to work with you!

Jeff Smith
10 months ago

they are great people they work on your case

Charlene CintronLocal Guide
11 months ago
Richard SalazarLocal Guide1 photo
11 months ago

Okay first and foremost I've never used this law firm however I have participated in their focus groups.... However recently like yesterday I called because I had a question about an injury that I had and I Miss Ann was super super super helpful and answering my question and literally led me in the right direction of where I needed to go and to be quite honest she didn't have to take the time to do that I mean like seriously she needs to be commended and furthermore I will always refer this law firm to anybody because I personally believe that they are the BEST.

Ramon Alba1 photo
1 years ago

Mr. Blane carriles was very helpful he couldn't take my case but was very professional and gave a good advice on what I need it to do . He is AWESOME....

Response from owner

Thank you for your kind words, Ramon! I shared this with Blane, and he very much appreciated your review and comments!

Eliseo Hernandez
1 years ago

When I first Met with them they stated a timeline of how long the process would take. They stood behind that timeline and got my case settled in a timely manner. Very flexible and willing to work around obstacles. Would definitely recommend if you need a car wreck injury lawyer

Response from owner

Thank you so much, Eliseo, for your review! It was a pleasure working with you!

Lady T
1 years ago

Professional, and extremely helpful. Took all the anxiety and worry over my accident off my shoulders ...A plus service....Thank you so much to everyone involved who helped me get my case settled

Response from owner

Thank you for your review! We sincerely enjoyed getting to assist you with your case!

Joshua NicholsonLocal Guide1 photo
1 years ago

Robert and Robert’s is absolutely the best! When you need to focus on healing the focus on everything else and deliver results.

Loe Wilson
1 years ago

In my whole life I’ve probally ever left two google reviews, but I have to let yall know how awesome ROBERTS & ROBERTS IS! Now let me start by saying I didn’t know that what I called about is not the type of work they do, with that being said they could have just hung up and went about there day but that amazing investigator they got BLANE actually took the time out to listen to me & understood what I was saying and gave me reliable references & I am so thankful for that . They’re definitely an example of this world still has humanity left. I’m just so thankful to know it’s still genuine people in this world ❤️

Adrian Gonzalez5 photos
1 years ago

Roberts&Roberts were so diligent in getting us taken care of. We went round and round with the other insurance company and Heath wouldn’t stop until getting us taken care of! I would highly recommend them and would use them again in the future! Hope not to have too but will if need be! Thank ya’ll

Edward Larsen
1 years ago

Wonderful group of people,puts there clients welfare and wellbeing above everything else.

Marilyn Harris
1 years ago
Patricia Whitaker
1 years ago

My experience with Roberts was amazing. My daughter died December 22 by hit and run. They were absolutely wonderful and I would rate them a big 10. If you ever need a Lawyer they are definitely the one's you can trust.

Joshua Speck1 photo
1 years ago

Ashley took my case completely out of my hands. I have a business and a family and was very stressed after my wreck. Deciding to call Roberts and Roberts was the best decision I could have made. My settlement far exceeded my expectations and I got excellent care from their referred medical professionals.

Brittany Welch
1 years ago

The best law firm there is! I had an amazing experience with them and they helped me out a lot. I would 100% recommend anyone to Roberts&Roberts! They care about you and they have amazing communication unlike other people.

Lexi Clay
1 years ago

They made a terrible experience (our car wreck) into a manageable accident. They handled everything and were so kind.

Contact

Address
118 W 4th St, Tyler, TX 75701

Google Profile

Rating
4.8 / 5
Reviews
437
Status
Open
Claimed
Yes
Photos
39

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