Rocket Lawyer

I pay for their services. They are cheaper than legal zoom but you get what you pay for. It takes them multiple business days to reply to simple requests in emails, if ever. Often I have to call and ask what is going on and get an update that way. Something is happening over there. I’d avoid their services. I will update this review if they ever improve.

Nice people

*** Caution *** Tried the free trial, they couldn't do exactly what we needed which is fine, so we simply canceled the trial 6 months ago. However, they continued to charge us $59.97 for the next 6 months. We called 4-5 times to ask for them to please cancel and refund. Customer Service admittedly said that they see where we have called and cancelled several times !!! However, they say that they can issue one refund due to their policy. Despite the fact that we tried to cancel 6 months ago and several since. We cancelled again today, so we will see again if they actually do it. Till then I guess we are just out $359.82... (To Be Continued)

Absolute worst. They get you to enroll in free trial and then never alert you of their $40 a month AFTER you signup. It is in tiny "*terms and conditions* when you sign up. You then are never alerted each month as they take $40 as a charge on your credit card. In addition, they never email you or send text each month they take this. Finally they only partially refund you when you find out and demand a refund!

We are disappointed with Rocket Lawyer’s lack of responsiveness. After multiple calls, voicemails, and emails to their Trademark Department, I have yet to receive a response. We have an urgent Statement of Use (SOU) filing with the USPTO, and despite Rocket Lawyer handling our initial trademark application, their support has been completely unresponsive. If you need reliable legal assistance, I would strongly reconsider using their services.

I hired Rocket Lawyer nearly a year ago for trademark-related services. The initial onboarding process went well, but the experience after that was not as positive. It has been extremely difficult to get in touch with the trademark department once the onboarding stage was completed. The company's trademark team is comprised of only two staff members.

Waste of time, tell people you will charge first...

I wouldn’t even leave 1 star. I don’t remember even signing up for this then started getting random charges to my account. Got no notices that I had a “subscription” and no notices of charges due or options to cancel.

I have been a customer of Rocket Lawyer since 2019, recently they had a software glitch, spoke to Deandra in Filing Support and she went up and well beyond my expectations for an online document filing company (or at least that was what I thought they only were), now I'm going to strongly consider them for their other services, I was always bragging to others how I set up an LLC while in a waiting room of a doctor's office, well now I can brag about Deandra's personal service and how they should look into their other services just like I am. Thank you Rocket Lawyer and Thank You Deandra... Larry Violette

Scammers! Their free trial automatically converts to the expensive plan, charging you $40 upfront and then whatever amount every month. Shrewdly dishonest!

Don’t get caught in their 7 day free trial promo online. They get your credit card info and charge you 39.99$ without bringing it to your attention that you just signed up for their premium membership!

Deficient incorporation services. Bad customer service. If you live in PA save yourself the trouble and go directly to Harrisburg on Monday and Tuesday for expedite service. Two months later and still waiting for an incorporation that could be done in one day. The time I wasted with them no customer should have to put up with.

The form they provided was not sufficient so I had to go elsewhere and get it. Meanwhile I signed up for premium service which said I could ask for legal advice for a week but when I called it said they weren’t lawyers! When I asked for a refund I was denied. Hmm don’t recommend

Great way to waste time if you need a lease agreement. Filled out the entire form and THEN they tell you to put in your credit card info. Pass

Savannah was so very helpful in response to my many questions! I would use their service again if I need it again in the future. I recommend Rocket Lawyer! Thank-You so much for all your help! Terri~A Satisfied Customer

Savannah was cheerful and excellent in providing good customer service. The documents and customer service was great experience was very

I have had a great experience with Rocket Lawyer for work documents, then out of the blue Nathan Miller called and asked me if I wanted to save some money on my subscription. How does that get better?