Ruiz Law Firm

McAllen, TX

59
Attorney Index
30 reviews
3.4
Google Rating
37 reviews
Ruiz Law Firm

Practice Areas

Personal Injury

Business Profile

Employment attorneyLaw firmAttorney

Review Snapshot

30
Total Reviews
High Confidence
0
Last 90 Days
Inactive
75%
Response Rate
Somewhat Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 68/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication70
Outcome69
Responsiveness70
Empathy70
Expertise69
Fee Transparency63
Trial Experience65
Satisfaction68

Client Reviews

Isaac Garza
7 months ago
Response from owner

Thank you.

Jen MrlsLocal Guide
9 months ago

The firm wasn't take new cases That's the first thing they need to tell you before you explain the whole situation.

Response from owner

I’m sorry to hear you felt the need to leave a 1-star review because we weren’t able to take on new cases. I truly hope you’ve been able to find the assistance you need.

raul delgado
9 months ago

Mauro helped me a few years ago. I strongly recommend him, aside from his knowledge he was kind and understanding, awesome lawyer and kept me informed the entire way. He won my case and I am extremely grateful. Thank you Mauro.

Stephanie Serino
9 months ago

THE LADY THAT ANSWERED THE PHONE WAS SUPER RUDE I GOT ANOTHER LAWYER INSTEAD

Response from owner

We are sorry the tone of the conversation was not to YOUR liking. To ensure we can effectively assess potential cases, our staff must ask several preliminary questions. This helps us confirm we are the right resource for their specific needs. If a caller chooses not to provide this information, our staff are instructed to end the conversation. We are pleased to hear you found the assistance you needed elsewhere. Have a wonderful weekend.

Jonathan Becerra
11 months ago

Mauro took the time with me to discuss all the aspects of my case and always keep me updated on where it stood. He helped prepare me for my deposition and I aced it thanks to him. I was always clear on what was going on with my case because his legal staff rep Tammy always called me with updates. Mauro was easy to reach if I had any questions. Thank you Mauro!

Response from owner

Thank you so much for the review. I am pleased you had a great experience with us.

Emma Marquez
1 years ago

There's a reason for the low rating for this firm. Heather is very rude and it takes almost a month to get a call back. Do not bother contacting this law firm.

Response from owner

🥱

Jud
1 years ago

My sister went in for a consult & the receptionist took her information so she can consult it with the lawyer first & then give us a call back. It’s been about a month. How long does it take to talk to the lawyer?

Response from owner

I am sorry your sister did not receive a call back. Our goal is to return every phone call. Please call the office and ask to speak to Mr. Ruiz' assistant. Please provide the assistant with your sister's name. We will investigate the matter. Thank you.

William Cerda
1 years ago

Same thing with a “Tammy” she seems to be the common denominator in these negative reviews. Not sure if she’s the lawyer or the assistant but extremely poor service. I believe I said 5 words the rest was her interrupting me and assuming she knows the complete situation. Very disappointed. PROBABLY TAMMY REPLYING TO THIS REVIEW.

Response from owner

One would think that being in your line of work you would appreciate a fair and honest evaluation of your situation. We do not mislead potential clients regarding their potential case. Since the Ruiz Law Firm was not able to assist you in your matter, you were referred to other attorneys who might be able to assist you. Thank you for calling.

JLocal Guide
1 years ago

Rude staff costing them business.

Response from owner

J, I am disappointed to hear about your sub-par experience. Sometimes we are unable to assist all individuals. We apologize for the inconvenience. Have a great rest of your day.

Trystan Summerlin1 photo
1 years ago

After a brief phone screening, I was told the lawyer would contact me, and at least let me know if I had a case or not. The next day, the paralegal, or whoever was in office, NOT the attorney, called me and said, "they are not currently taking any new cases". So I guess if you need representation, look elsewhere!

Response from owner

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.

Ruby Dom
2 years ago
Response from owner

Thank you for your feedback. I too give you ⭐. Have a wonderful day.

Patricia OrozcoLocal Guide
2 years ago

I went to you for help back in 2020 you didn’t even let me speak you contacted my atp attorney and took his word without even looking at my case if you would have sat with me and allowed me to show you my situation you would have been disgusted at the mistreatment and violations of my disability discrimination soon after the pandemic hit and I lost every chance of getting help recently I received a text from the school board president stating that it was not their choice it was the principal and superintendent that wanted me terminated 4 yrs later and I’m still been harrased

Response from owner

You are incorrect. The year was 2018. I could not assist you, and I referred you to other attorneys who might be able to assist you. 🙌🏾

DjArtRGV
2 years ago

Mauro Ruiz and Tammy Belez are an outstanding team. They know exactly how to handle your case and set real expectations. Don't fall for other attorney's out there with big advertisements and making promises they can't keep. Mauro and Tammy know the law and deliver results. Don't go anywhere else! Highly recommend.

Ruben Cortez
2 years ago

Super helpful, gave me all the advice I needed, same day I called got all the answers and advice. Thank you very much!

Response from owner

Thank you!

Rolando Cantu
2 years ago

Mr Ruiz is very knowledgeable and is candid in his explanations of the law. I will be contacting him again should I ever need to

Christina Macias
2 years ago

Firstly, I want to say to everyone reading these reviews to take the negative reviews with a grain of salt. Those reviews are unfortunate, misleading, and not helpful to those looking for legal assistance/advice. With that said, I WOULD refer and recommend this law firm to anyone who finds themself needing their assistance. Tammy is a bulldog and can come across as blunt and direct but that's exactly who I would want in my corner fighting for me. After my initial call with her she put my mind at ease and wanted to make sure I was okay. She was compassionate and caring. Tammy is very knowledgeable about the law as she has been doing this a long time. Mr. Ruiz was just as great. Every question I had they would answer with respect and compassion. If you are contacting a lawyer its usually due to a low point in your life. Having Tammy and Mr. Ruiz on myside and fighting for me has been a blessing and I will be forever grateful for them.

Oli Flores2 photos
3 years ago

If you are looking for a genuine caring attorney to help you with any labor and employment issues Mr. Ruiz is the one. Mr. Ruiz demonstrated he was extremely knowledgeable in his field of expertise. He will take his time to listen to your questions and concerns. I really appreciated his interest in assisting me and most of all his sincere honesty in my matter. He will explain things in detail for you and will go above and beyond to help you. Thank You Ruiz Law Firm.

Response from owner

Thank you!

Dafne Garcia
3 years ago

The legal assistant was the rudest person! She's supposedly bilingual, but when asked to speak Spanish her responds was "I don't want to offend you but I speak very little" when she was speaking perfect Spanish. When asking for her to repeat information she was giving me so I can write it down she wouldn't repeat herself and said for me to google it & hung up on me. Horrible reflection on the office. Don't promote your legal assistant is bilingual if she's going to be rude & unprofessional about it. ( most importantly, I leave this review from my mothers experience as she only speaks Spanish and this just happened at the end of July 2023)

Response from owner

For the record, my office did not speak to anyone by the name of Dafne Garcia. Have a good evening.

Pablo Javier AlmaguerLocal Guide78 photos
3 years ago
Tina ALocal Guide1 photo
3 years ago

Improperly categorized areas of practice and disrespectful. Listed in Google search and other lawyer finder sites as education law. There were no technical difficulties with hearing. I did not have a place to write the number she was giving as I was outside and she was in a hurry to get off the phone. I wouldn’t recommend this firm. See other reviews. I’m not the only person that had a rude experience with your firm just from a simple call. Update your online data and people would not call for areas of which you don’t practice.

Response from owner

Good afternoon Ms. Kole. My law firm handles employment discrimination, civil rights violations and personal injury cases. During your 7 minute conversation today regarding your son's issue, it was determined that my law firm could not be of any assistance to you or your son. You were having technical difficulties with your cell phone. You were unable to hear my assistant. She waited until you were able to hear her again, and she provided you with the name and number of an attorney who might be able to assist you. I hope you find the assistance you are seeking. Have a wonderful rest of your day. <br><br>Taking responsibility is the first step. 😘

Contact

Address
118 Pecan Blvd, McAllen, TX 78501

Google Profile

Rating
3.4 / 5
Reviews
37
Status
Close
Claimed
Yes
Photos
4

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