Russell & Hill - Injury & Accident Attorneys

Spokane, WA

52
Attorney Index
50 reviews
-
Google Rating
193 reviews

Practice Areas

Personal Injury

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
90%
Response Rate
Highly Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 59/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication60
Outcome60
Responsiveness60
Empathy60
Expertise60
Fee Transparency55
Trial Experience57
Satisfaction60

Client Reviews

Sasha TrujilloLocal Guide2 photos
6 months ago

I had an excellent experience working with this personal injury firm. From the beginning, their team was responsive, detail-oriented, and truly took the time to understand my situation. They were kind, patient, and thorough in explaining each step of the process, which made a stressful situation feel much more manageable. What stood out most was their strong advocacy and depth of knowledge. It was clear they are experts in their field, and I always felt confident that my case was being handled with care and professionalism. Communication was consistent, questions were answered promptly, and I never felt like just another case. I highly recommend this firm. Thank you, attorney Ryan Miller, and paralegal Jeff Cohen for all your help and care!

Response from owner

We’re so glad Ryan and Jeff were able to guide you through a stressful time with care and attention. Our team works hard to provide personalized support and strong advocacy for every client, and it’s wonderful to know that made a difference for you.

Kevin Pfeil
7 months ago

Great service and communication. 👍👍

Response from owner

We appreciate your feedback about our service and communication and are glad you had a great experience. Thank you for the 5 stars!

Rachel BriscoeLocal Guide21 photos
7 months ago

Caring. Intentional. Determined. It's hard to explain what you need after being in an accident and having your family car totaled. But everyone we worked with was amazing and I never needed to apologize for my concerns or emotions. They took the time to explain the process, answer all my questions and never once pressured me to make decisions I wasn't ready to make. Compared to most, our settlement wasn't huge, but I always felt like a priority and that every penny our family got was worth it for them. I can't thank Brandi enough for referring me! Highly recommend!!

Response from owner

Thank you, Rachel, for your thoughtful words. We know how overwhelming an accident can be, especially when it affects your family. We’re so glad our team could provide the patience and support you deserved throughout the process.

Susan Swafford
7 months ago

Highly recommend Russell & Hill. I was in a car accident (not my fault btw) that totalled my car and caused injuries requiring long term medical treatment. I was too overwhelmed to deal with multiple insurance companies and turned to Russell & Hill. They handled everything for me and succeeded in getting me a settlement that exceeded my expectations. Jeffrey Cohen was my main point of contact, and he was so helpful, responsive, and compassionate. Grateful I had him in my corner through all of this!

Response from owner

We truly appreciate you sharing your experience. Helping clients navigate the process during a difficult time is exactly why we do what we do. We’re glad we could be there to support you.

Steve Feist
7 months ago

As their commercial says; "Russell & Hill will fight for you." After not getting a lot of compassion from our insurance company, Jeff from Russell &Hill stepped in and really did fight for us. The result is a very fair settlement in a timely fashion. Jeff explained each step well and made it a painless experience. If we need help again, they will be the first phone call.

Response from owner

Thank you for sharing this! We’re so glad Jeff was able to step in, support you, and help secure a fair outcome. We appreciate your trust in our team and are always here if you need us again in the future.

mark yakis
7 months ago

I am so glad I hired Russel & Hill, after I was denied twice, I worked with Adam Kure and Eric Bessent and i was very pleased with the outcome of my case. I would recommend them to anyone, thank you.

Lynette Amos
7 months ago

Sarah Franklin was excellent in handling my case. My case was actually settled sooner than we expected. She was so helpful.

maya deth Nat
7 months ago
Response from owner

Thanks for the great 5 star review for Russell & Hill - we appreciate it!

Luke Schneider
7 months ago

Excellent communication. Did not have to worry about anything. Jeffrey Cohen was always available and extremely helpful with my many questions. They were all extremely professional. If I ever have another vehicle incident they will be my first choice.

Response from owner

Well we hope you never have another incident...ever! But if you ever need any legal advice, please call us. If we cannot answer your questions or help, we will find someone we trust. Thanks for the great 5 star review for Russell & Hill!

Kim Ruse
7 months ago

I had a very positive experience with my team at Russell and Hill,I'll use them again if the need arises

Response from owner

Thanks for the great 5 star review for our team at Russell & Hill!

Cengiz Tanak
7 months ago

Russell & Hill is a great company. They are helping me with my car accident to be as smooth a process as possible. Brandy was helpful right from the start. This is the first time I have hired an attorney and so Brandy and Misty's assistance have been valuable. I recommend Russell & Hill to help you if you need legal assistance.

Response from owner

We appreciate your kind and supportive comments Cengiz! Thank you for providing Russell & Hill, PLLC a five star review! It means a lot to us.

Heidi Muat
7 months ago

I was hit by someone who ran off and had no idea I was entitled to receive compensation from the insurance I have (as your agent does not announce this)....not only did I get paid, my team Jeff Cohen (Paralegal) and Ryan (Lawyer) obtained my maximum pay out! Both made this process possible (navigating the claims process would have been impossible without them). I was amazed at how persistent and working they were! Treated me as such an important person even though I assumed would be treated as not worth their time!!!!! I recommend anyone who gets into an accident give them a call!

Response from owner

We at Russell & Hill, PLLC believe in making relationships with our clients, not just doing transactional work. It gives us pride to get you the best settlement we can. Thank you for your 5 star review!

Mark YatesLocal Guide2 photos
8 months ago

If I could, I’d leave a bigger star review! It was a long time getting the surgery that I needed, it wasn’t through any fault of R&H. They stayed in the fight and got me a larger settlement than I expected. $350,000

Response from owner

Thank you Mark for the great 5 star review for Russell & Hill! We appreciate you and your patience with the system. Getting $350,000 from an insurance company takes a lot of work. Glad you got the settlement and treatment you deserved.

James BlackwellLocal Guide39 photos
8 months ago

They did a fantastic job helping me work through a settlement for a car accident! I don't think I could have done this without their help!

Response from owner

Really appreciate your kind and support words James. Thank you for the 5 star review for Russell & Hill!

Mira GoldLocal Guide3 photos
8 months ago

Eric took on my SSI case and has been amazing. He is empathetic, attentive, punctual and explains everything in terms I can understand. I feel really taken care of, and that I could not have had a better attorney to help me through a tough time in my life!

Response from owner

Eric is amazing and exemplifies the core values we have at Russell & Hill that you mention in your 5 star review. Thank you for your kind and supportive words!

Otis Stokley
8 months ago

Wrestling Hill really works fast and hard to give me the money that I deserved I really took pleasure and working with Jeff also with Ryan as well everything was fair laid out for me gave us detailed information kept us updated on all information as we proceeded with the my Case would recommend them to other individuals

Response from owner

We are so thankful for the 5 star review you gave Russell & Hill, PLLC for your personal injury case. Jeff and Ryan are a great team. Thank you!

Carrie Bertolino
8 months ago

This is by far the worse attorneys you could ever go to they hold on to your money for like a year even though they have money for you and they use off shore accounts making money off your money don't go to these attorneys I'm still waiting over a year and I need that money

Response from owner

What a horrible thing to accuse us of. It is also illegal and unethical. The WA State Bar manages all our accounts. If we had an off shore account, we would be disbarred. On top of that, no one here recognizes your name, you are not our system, and are not a client of ours. Please take your review down.

Annie Scott
8 months ago

Russell and Hill is an amazing company. They helped me get a ton more for my car accident than I ever thought I was going to get! The process was easy and they went above and beyond. Checking on me to see how I was doing. Keeping in touch with me on updates to my case. I would recommend this company who anyone who has a personal injury claim! Easiest process I’ve ever went through. Brandi, Carigan, Melissa, and Matt are who I worked with and I couldn’t have asked for a better team! Stop in and see them! They may be able to help your situation also!

Response from owner

What kind words Annie - thank you! You were great to work with. Getting a 'ton more' for your car accident is what we are about! Thanks for the amazing 5 star review for Russell & Hill.

B.B. BLocal Guide14 photos
9 months ago

My son was hit by someone while crossing in the crosswalk on his bike, and the insurance company really made it difficult despite it very much being their clients fault. They were being petty, down to the simple replacement of his bike, and I didn’t even want a lawsuit, but felt they left me no choice. I reached out to Russel and Hill, because coincidently, someone who worked in their office witnessed it. Long and short of it, I’m glad I did. My son was taken care of, the medical bills are paid off and he has something to show now for the PTSD, & scars. After that experience I’m not going to waste my time debating with them ever again. If you’re dealing with that and their client is a fault, trust me, just lawyer up.

Response from owner

We appreciate your kind words. Fighting for children takes our commitment and dedication to a new level. Thank you for providing a five star review to Russell & Hill!

Amber Curran
9 months ago
Response from owner

Thanks for the great 5 star review to Russell & Hill, Amber!

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