Serrano Legal Solutions, LLC

Oak Brook, IL

77
Attorney Index
50 reviews
4.4
Google Rating
74 reviews
Serrano Legal Solutions, LLC

Practice Areas

Personal Injury

Business Profile

Family law attorney

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
10%
Response Rate
Low Response
12-Month Trend
Stable

Review Intelligence

Avg: 91/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication95
Outcome92
Responsiveness94
Empathy96
Expertise91
Fee Transparency83
Trial Experience85
Satisfaction88

Client Reviews

Tammy ButlerLocal Guide
6 months ago

I have had the pleasure of working with Ms. Serrano with my contentious divorce. She and her team of knowledgeable individuals worked tirelessly to put my mind at ease and provided me with the best possible outcome. She is very personable and professional. She took extreme care in my case as if I were her own family member. I trusted her with everything I had, and this woman did NOT disappoint! She is reasonable with her prices. You will get more than what you pay for with this Lady. I am very pleased with my outcome and would highly recommend her to anyone needing a Family Lawyer. She is truly Top Tier. She will take care of you!

Wendy Sanden
6 months ago

Finding Serrano was truly a blessing, She quickly resolved my divorce. I unfortunately used another Law Firm who drug it out for 3 years without any kind of resolution just alot of time and money . I was referred to her from a friend and it was refreshing to see how quickly & attentively they handled my case .They are wonderful communicators kept me informed at all times and got back to me in a timely manner when I had questions. I cannot say enough how much I appreciate her and her staff . She will be my go to referral if anyone I know needs help in the future, Truly cannot thank them enough!

Neil MartinezLocal Guide2 photos
6 months ago

The best lawyer for a divorce case. I could not belive how organized and prepared she was. I felt that she really understood what i was going thru, and she helped me get out of the nightmare I was in. Thank you for winning my case! I highly recommend her!

Diana Avila
6 months ago

This team was amazing! My mom had a lawyer prior to them that did absolutely nothing the whole first 10 months of my moms case. i found Serrano Legal Solutions and they were great to us from the start so i immediately fired the first lawyer. My moms english is not the best but Samantha was great with translation and helping my mom understand when i wasnt present to help her. Now my moms divorced and living her best life thanks to this team!

JayLocal Guide5 photos
7 months ago

The team of ladies here are so amazing at what they do! Having worked with them on a recent parentage case, I can say with confidence that I made the right choice in going with this firm. An affordable and capable alternative in a sea of overpriced options. Like any other reputable firm, they do experience periods of higher volume, but they always make sure to return emails, calls, and texts promptly. They work tirelessly to make sure your situation is handled with respect and care. A collaborative group that values your input and feedback, treating you like a person rather than another transaction. Family cases are almost always stressful, let Lisette and her team help to lighten your load. (Thank you to Lisette, Sam, and Odalis for allllll of your help!!)

jazmin gonzalez
8 months ago

Had an amazing experience with Serrano’s legal team. Especially Samantha and Odalis. They were very resourceful and made the process easy. Thank you for your dedication and hard work. All my questions were answered in a timely manner no hassles.

Patricia HernandezLocal Guide14 photos
9 months ago
Jesenia OchoaLocal Guide5 photos
9 months ago

My father hired Attorney Lisette Serrano in August 2024 after reading many positive reviews describing her as a fighter. Unfortunately, our experience was very disappointing and not what we expected. From the start, communication with this firm was extremely poor. My father only spoke to Ms. Serrano once — during the initial consultation — and never again after that. Every single communication after hiring her was through her paralegals, While the paralegals were always very respectful and professional, and honestly communicated more with us than the attorney ever did, my father was paying for legal representation and should have received updates directly from his attorney. Two scheduled phone conferences were also missed by Ms. Serrano. There was no follow-up, no apology, and no reassurance. Even after I voiced our concerns to her staff that we were unhappy and unsure about continuing, nothing changed. It felt as though no effort was made to guarantee client satisfaction, despite us expressing our frustration. Despite paying in full and never missing a payment, my father was left completely in the dark about his own case. Court dates would come and go without any explanation of what happened or what the next steps were. I personally sent multiple emails asking for updates, The only response we received from Ms. Serrano herself was a brief “please be patient” email, after months of silence. After more than 13 months of no progress, my father ultimately had to let her go. Over $4,000 was spent, and unfortunately, there was nothing to show for it. The final phone call before ending services was especially upsetting. Ms. Serrano called under the mistaken impression that there was a phone conference scheduled (which there was not). During that call, she was dismissive, talked over me, would not let me express our concerns, and even said, “Keep talking — you’re only getting charged for this call.” What was even more disappointing was her reaction when she learned that my father was in Mexico caring for his ill mother — something the entire law firm already knew. She seemed upset and said, “What is your father doing in Mexico during his divorce? He’s only sticking his head more in the sand.” That comment came across as rude, insensitive, and not something any client wants to hear from their own attorney. It was not reassuring in any way. She also mentioned that my father could be at risk of paying the other party’s attorney fees, which was confusing since we were never given updates or explanations throughout the entire 14 months of representation. We are not writing this review to bad-mouth anyone, but to share an honest experience so that others who are searching for a truly dedicated divorce attorney can make a more informed decision. We genuinely wish things had been different. Thank you

Leticia Monarrez
11 months ago
Rosie Torres
1 years ago

They are rude and very unprofessional. They blame you for their staff mistakes and just want a take your money.

frank santiago
1 years ago

Writing for my mother in law Maria, I cannot recommend Lisette and team from Serrano Legal Solutions highly enough. From our very first consultation, they demonstrated a deep understanding of family law, clear communication, and a genuine commitment to helping me through one of the most difficult times in my life. They were always responsive to my questions, explained each step of the process in a way I could understand, and consistently acted in my best interest. What impressed me most was their balance of professionalism and empathy. While they fought hard to protect my rights and secure a fair outcome, they also offered steady emotional support and honest advice that helped me stay grounded. Thanks Lisette and team from Serrano Legal Solutions I was able to navigate my divorce with confidence and clarity. If you're looking for a skilled, compassionate, and trustworthy divorce attorney, look no further. Thank you all so very much!

Gabriela Rodriguez
1 years ago

Didn’t like this service

Lazaro Navarro15 photos
1 years ago

Good afternoon!!! I thank God. And to my lawyer Serrano and her entire team, and to my interpreters, my divorce went very well. Thank you for continuing to help. May God bless you today and always, and may we continue moving forward. Thanks to God, my lawyer Serrano, and the entire team gave me complete confidence. The divorce went well. May God bless you today and always.

Narciso Ibares
1 years ago

I was one of Lisette’s many clients and all I can say is she’s a fighter. My case took 3 years and more. I spent it. It’s not easy and I fought dime for dime. I asked for what I wanted and she got it done. Many times wanted to give in cause of daily struggles and bills but she works with you. In the end I got it and have my daughter. Have the upmost gratitude for her and her team that fought and checked up on me all the time. If you want a shark and I fighter , I recommend her . I would give more than 5 stars if I could. Her results showed and proved the inevitable. As a father fighting the system this is who you need. Thank you to Sam and Lisette and the whole team. My future is brighter with my daughter cause of you.

Elisa Nieves5 photos
1 years ago

My experience with this lawyer was terrible! I would have to write a complete summary. I will be very brief. I do not recommend her to any Hispanic person. We started in November 2021 and continued until August 2023. The lawyer decided to withdraw from my case without any explanation. Almost $3,000 had been paid for her services. The lawyer told me that I had to find another lawyer; there was only a week left before we appeared in court. Thank God I found the right lawyer. He started services in August 2023 and finalized my divorce in November 2023. My experience with this lawyer was terrible! I would have to write a complete summary. I will be very brief. I do not recommend her to any Hispanic person. We started in November 2021 and continued until August 2023. The lawyer decided to withdraw from my case without any explanation. Almost $3,000 had been paid for her services. The lawyer told me that I had to find another lawyer; there was only a week left before we were due in court. Thank God I found the lawyer. He started service in August 2023 and got me divorced in November 2023.

Response from owner

Thank you for your feedback. While I cannot discuss specific details about your case due to confidentiality, I want to address your concerns. My decision to withdraw was not made lightly and was based on professional considerations.<br><br>I am committed to maintaining a respectful and collaborative relationship with all my clients, as this is essential for effective legal representation. Unfortunately, circumstances in our case made it difficult to continue the attorney-client relationship in a manner consistent with my professional obligations.<br><br>I wish you the best in resolving your legal matters and remain dedicated to providing exceptional legal services to my clients.<br>

vanessa pabon6 photos
1 years ago

I feel very grateful that Attorney Serrano handled my divorce case since it was a quick divorce and she is very responsible for ensuring that my divorce petition was fulfilled. She is a very good attorney.

juan muniz1 photo
1 years ago

Choosing an attorney can be very frustrating, especially when it comes to custody cases, I did not want to hire a big law firm, and Lisette was highly recommended. Since day 1 Lisette and her team showed me they had the resources and the capacity to execute anything that came our way. I Wont get into specifics but we went against a big law firm, Lisette defended my rights as a father and never back down, they had no choice but to settle. Thanks to Lisette and her team I am part of that small percentage in the United States that has child custody. I highly recommend the Serrano Legal Solutions.

Roberto Montoya1 photo
1 years ago

A good divorce lawyer recommends 10 out of 10

Response from owner

Roberto: It was a pleasure to be of assistance to you during this lengthy and difficult process. Best, G. Lisette Serrano

Karen Robles
2 years ago

The whole Serrano Legal Solutions team was phenomenal! Mrs.Serrano herself is amazing as many others have mentioned she has such a drive and definitely puts a good fight to win your case as she did mine. Samantha and Odalys are wonderful as well they have such great attitudes and are very attentive and when it comes to being detailed and informative on things. if you need someone to win your case, she's definitely the one you should choose. she has made my moms life more at peace after finalizing her divorce case. She would put on a black hoodie and her black air forces so you know she means business!

Zakiyyah Muhammad
2 years ago

Lisette Serrano handled my divorce case and my child support case. She did an amazing job! She was able to get me what I wanted, she knows the law very well and provided great legal advice. Highly recommend!

Contact

Address
1010 Lake St Suite 200, Oak Park, IL 60301

Google Profile

Rating
4.4 / 5
Reviews
74
Status
Close
Claimed
Yes
Photos
5

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