Sher Garner Cahill Richter Klein & Hilbert, L.L.C.

I left a detailed message with the administrative assistant and never received a call back. For a law firm, that level of poor communication right out of the gate is concerning. First impressions matter, and failing to return a prospective client’s call shows a lack of organization and follow-through. If communication is this lacking before representation even begins, it’s hard to have confidence in how a case would be handled. Would not recommend a law firm that starts off on the wrong foot.

Does not help

Fast to respond, easy to communicate with and certainly full of knowledge.