Brooklyn, NY
By far the worst staff in the business… Attorneys are reliable but good luck with getting one on the phone.. staff needs less time doing makeup and more time working with customers.
Very disappointing communication. I have called the office many times and I can only speak with the receptionists. They transfer my calls to the appropriate person, but no one ever answers or returns my calls. It has been very frustrating trying to get a response.
We are very sorry for the frustrating experience you've had with our communication. Thank you for bringing this to our attention; I will escalate this to our office manager right away and ensure the appropriate team member contacts you within 24 hours. If you prefer immediate assistance, please call the main office and ask to speak with the office manager so we can address your matter directly. We appreciate your patience as we work to improve our response times.
Thank you so much, Giselle. We see you have two cases with us - a motor vehicle accident and a slip and fall on snow or ice. Thank you for entrusting your matters to us.
I had a great experience working with Subin Law – Personal Injury Lawyers, especially with attorney Simon Hannanian. From the very beginning, Simon was professional, attentive, and extremely knowledgeable. He took the time to clearly explain the entire process, answered all of my questions, and made sure I felt comfortable and informed every step of the way. What really stood out was his responsiveness and genuine care for his clients. Simon was always available when I needed guidance and handled everything with a high level of professionalism and dedication. It was clear that he truly cares about getting the best possible outcome for the people he represents. If you are looking for a personal injury attorney who is trustworthy, detail-oriented, and committed to his clients, I highly recommend Simon Hannanian and the team at Subin Law.
Thank you for sharing your experience and for the glowing recommendation. We’re thrilled Simon provided professional, attentive, and knowledgeable service throughout your case. We will pass your kind words along to him and the team. If you ever need assistance in the future, we’re here to help.
I spoke with Simon Haunnanian and quite honestly, I was misled by him. He came recommended to me by a family member who gave me his number and I had just gotten into an car crash where two off duty police officers hit me and he said over the phone after explaining to him all the details including how the car they drove was a personal car and not an unmarked or a police car and he said to me, "sounds like a good case" all for him to tell me to go to his office and for him to tell me, I thought it was something else, "we're not going to take your case" makes me and my family go all the way to manhattan, just to tell me he's passing on the case when he could've said this over the phone.
After couple of years of waiting ( I almost gave up) but with the help from my lawyer Eric Subin and my Paralegal lady Geneva Martinez I got what I wanted. They are very professional lawyers and gave me all the support of my case. This law firm is highly recommended. I m very happy with the outcome.
I am very satisfied and happy with the fantastic representation of the firm and my attorneys, Subin, LLP, and Eric Subin, Esq., for the fantastic outcome of my case. The paralegals, Geneva Martinez and Josephine Delgado, were very professional and treated me with great courtesy throughout. Every time I called to ask questions about my case, Geneva explained its status to me in great detail. They truly made me feel like family. I highly recommend them as excellent lawyers who know how to defend your rights. Thank you very much, B. Medina. I feel very satisfied and happy with the fantastic representation of the firm Subin, LLP, and my lawyer, Eric Subin, Esq., for the great outcome of my case. The paralegals, Geneva Martinez and Josephine Delgado, were very professional and treated me with great courtesy throughout. Every time I called to ask questions about my case, Geneva explained its status to me in great detail. They really made me feel like part of the family. I highly recommend them 100% as excellent lawyers who know how to defend your rights. Thank you very much, B. Medina." 😊
Thank you, Brenda, for sharing your positive experience and for trusting Subin, LLP. We are delighted to hear that Eric Subin, Geneva Martinez, and Josephine Delgado provided you with professional and personalized service and that you achieved an excellent outcome. We appreciate your wholehearted recommendation and your kind words about feeling like family. We will continue working with the same commitment to defend the rights of our clients.
I am incredibly grateful for Simon and the support he provided throughout my case. Not only did he fight hard for me every step of the way, but he also continued to check in on my health and wellness throughout the entire process. He made me feel genuinely cared for, not just represented. His compassion, dedication, and professionalism made a difficult time so much easier. I highly recommend Simon to anyone looking for a no-fault attorney who truly goes above and beyond.
I am extremely happy with my Attorneys at Subin. They treated me like family during the entirety of my case. I got the most amazing result on my case and am so happy with my settlement. I am grateful for everything and the Attorneys and Staff at Subin are the best! Special thanks to Eric Subin and Simon Hannanian!
Thank you so much for your wonderful review, Eglixer. We’re delighted Eric, Simon, and our staff were able to treat you like family and secure a result that exceeded your expectations. We truly appreciate you trusting Subin with your case and will be sure to pass your special thanks along to Eric Subin and Simon Hannanian. Wishing you all the best moving forward.
If I could give 0 stars I would . I work for a clinic and have constantly reached out to this firm to get case statuses but never had such an ugly interaction from that place . They have all been bad but this one was the worst. I spoke to a very rude lady under the name GECINDA , or however it is that you spell her name . Was transferred 3 times to get an actual response from someone and to get treated like that is absurd . She raised her voice , did not let me finish my sentences , kept repeating herself and not even actually saying anything useful . I just hope we never have to work with this firm ever again . Would love to hear back from someone soon. Thanks
We are very sorry to hear about your experience and for the way you were treated by our team. This is not the level of service we expect and we take reports of rude or unhelpful behavior very seriously. We will investigate the interaction with the staff member you named and address it promptly with our team. A manager will reach out to you as soon as possible to resolve this and provide the case status information. Thank you for bringing this to our attention and we appreciate the opportunity to make it right.
They are big scammers!!! I had an accident case with them. They sent me for physical therapy , a CAT scan, and some X-rays for 2 years. After 2 years, they told me my case was not worth. They canceled my case agreement! I was totally disappointed. Then I contacted Jonathan D'Agostino & Associates. They got me some money!!!
We’re very sorry you had this experience and for the frustration it caused. We take allegations of poor service seriously and will review your file to understand what happened. We’re glad you were able to recover compensation with the help of another firm and remain willing to address any outstanding concerns. Please contact our client relations team at the office so we can discuss your case and work toward a resolution.
We're very sorry to see you had a poor experience. We take feedback seriously and want to make it right. Please contact our customer service team directly so we can address your concerns and improve your experience. Thank you for bringing this to our attention.
Thank you, Michael, for the 5-star rating. We appreciate your support and are glad you had a great experience. We look forward to serving you again soon.
The service was really good; I felt respected and listened to. The woman who helped me spoke Spanish, which was great because I was able to express myself freely. I give it 5 stars, confident that this company will make my accident case a success.
Thank you so much for your feedback, and we're glad to hear you felt respected and heard. It's essential for us to offer service in the language our clients prefer. We are committed to handling your accident case with the dedication it deserves. Your trust motivates us to keep improving. Thank you for your 5-star rating!
After today’s unfortunate conversation with attorney Gene Chertock; I was obligated to post this negative review because it’s 100% justifiable. I always remember Gene being arrogant, rude, short and dismissive. Overall, disrespectful and evidently he still is. My late father Richard Gerbino was a client of his and as was I (technically speaking). Of which, Gene made a lot of money from late father and I’s cases in the late 90’s/early 00’s. And so, I naturally remembered him and thought I would reach out all these years later because I have ex amount of legal matters going on as of late and thought I would be able to reach out to Gene regarding them for either representation, referrals or advice. I mentioned that I had been in my first car accident in August and had a slip in fall as of this month, but am currently represented. Gene didn’t even ask if I was alright out of common courtesy/decency. But what he did do was remind me that it was “I who called him,” when I had initially called him first a month ago regarding certain legal matters. This came after I stated that I was now returning his, phone call. Typical and to be expected passive aggressive attitude that I always remember him having. I ignored it under the circumstances because not only had a Landlord/Tenant inquiry, but I also lost my beloved French Bulldog unexpectedly in September and after her autopsy; “Foul play,” etc. was expected after having had it reviewed by my local VEG in Paramus, NJ and they suggested that I contact a medical malpractice attorney that handles veterinary malpractice and specifically because the specialist/animal hospital I had been taking Brie was located in Manhattan, not NJ. And I know that Gene handled personal injury, medical malpractice, etc. And so I immediately thought to contact Gene for obvious reasons. But instead of Gene making me feel welcome to call him, safe, secure and in “Good hands,” I felt the absolute complete opposite. It was as if I was causing him an inconvenience by simply even picking up my phone call and “Consulting” (said loosely); with me for the 2 minutes we were on the phone. Which reminded me why I had such a bad taste left in my mouth when it came to him based upon when I had reached out to him in 2015 after my late father had passed away for whatever my reasons were then. It was then that I remembered that I was met with the same kind of overall negative experience after having unfortunately spoken with him. Honestly, knowing my late father and the kind of person he was; how he didn’t 100% cut ties with Gene after having retained him is beyond me because my late father wasn’t at all the kind of person to tolerate anything along the lines of what Gene projects and neither am I, but I was optimistically hopeful and hoped for the best possible outcome, but no; the actual, complete opposite of that, once again. A decade later, mind you. Overall lack of empathy, sympathy and regard for others and absolutely no compassion at all what so ever.
My visit with Jaime Castillo was very professional and well informed he explained everything to me very well will recommend subin & Associated to all my friends and relatives
Thank you, Steven. Much appreciated.
“I am writing this review to share my personal experience with Subin Associates regarding a case from my childhood. As an 8-year-old victim with no surviving parent after the age of 12, I was placed in the foster care system and group homes until I turned 18. During that vulnerable time, Subin Associates had the duty and responsibility to represent my interests to the best of their ability. However, when I was eventually located at 18, homeless and living with a friend, I was handed a check of about $6,000 to $7,000 with no explanation of where it came from or how it was calculated. As a young person who had no parental guidance and was essentially an orphan, I feel that Subin Associates did not fulfill their duty to properly represent me or ensure I understood my settlement. I am seeking answers for my 8-year-old self who deserved better advocacy and support. In sharing this, I hope to bring attention to the importance of law firms truly upholding their responsibilities to their most vulnerable clients.”
Ruben:<br>I responded to you with a detailed email on 10/13/2025 and explained that we no longer have any records for any case you may have had with our firm. <br><br>Please remove this review. <br>
Thank you Omarys. Much appreciated.
I have a car accident case with the firm for 6 years and it's still unresolved, because the attorney dropped the ball (technical errors) and got thrown off the court calendar. The long ordeal has been extremely frustrating - the staff was disorganized, unresponsive and opaque. 6 years later, still don't know where we are despite my repeated requests.
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