Irvine, CA
Working with Sweet James was honestly one of the most frustrating parts of my whole situation. Once I signed on, Communication dropped, calls/texts went unanswered. Updates were random and inconsistent. I felt like I was chasing them down for basic information about my own case (which makes no sense when you’re the client.) When they sent me to physical therapy It was 15 sessions of laying on a massage table for 15 mins that did absolutely nothing maybe getting one or 2 “adjustments”. Legal situations are already stressful enough, you’re trusting these people to handle something so big in your life. The bare minimum should be clear communication. Instead I felt ignored and brushed off. I expected professionalism and responsiveness. I expected to feel like me and my case mattered. That was not my experience. These people are useless. After 2 awful years with them they made more money than I did and I’m left with a permanent injury. DO NOT LET THEM ANYWHERE NEAR YOUR CASE!!! These past 2 years have given me utmost anxiety, worst experience of my life!
Poor communication Slow response They just hold settlement money far
Attorney Hongbin is extremely meticulous and responsible. She personally appeared in court for my cousin's criminal case, leaving no detail overlooked and arguing her case logically and persuasively. We are very satisfied. Thank you, she is a source of pride for the Chinese community.
Sweet james they never told me that the other party didn't have insurance and I had to pay for everything even to fix my car, they were not trustworthy. Look some one else
I was in an accident & didn’t know where to begin. A friend told me to call Sweet James because they helped him out. So I called Sweet James & from that day on , they were there & they helped me get through this awful time in my life. I highly recommend Sweet James to all of you going through this same event in your life. Sweet James took away all my stress & answered all my questions I had. Call Sweet James..!!
I had an amazing experience with Sweet James. The process with smooth, and the end result was truly a blessing.
These guys are the best. They truly care about you and your health. No matter how long it takes they make sure you are back to 100% after your accident. Sweet James is the law firm people all need to go to.
Thank you for the great review! We truly appreciate your kind words and your trust in our team. At Sweet James, we are committed to supporting our clients every step of the way and making sure they receive the care and attention they deserve after an accident. It means a lot to hear that your experience reflected that commitment. Thank you again for your recommendation.
I made the biggest mistake choosing this firm. I'm very disappointed. Next step is BBB and State Bar
I chose Sweet James after speaking with supervising attorney Alex Chalimbeaov, who made specific, clear commitments that directly influenced my decision to hire this firm. He promised me: A locked-in lower contingency rate That the firm would not take more from the settlement than I would receive, he stated that I'm the one going through everything and should be entitled to the line share of the claim. That my case would likely resolve within 3–4 months Those were not vague statements. They were presented as firm commitments. More than a year later, the outcome contradicted all of those assurances. The settlement was significantly lower than expected, and the firm ultimately received far more than I did — the exact scenario I was told would not happen. I endured hospitalization, rehabilitation, and a prolonged recovery. I was told clients who suffer through that process deserve the lion’s share of compensation. That principle was not applied in my case at all. I documented my conversations, including dates and details. When I escalated the matter to Chief Operating Officer Emily Mehr, I expected leadership accountability. Instead, I was met with a rigid refusal to acknowledge the discrepancy between the intake representations and the final outcome. No meaningful effort was made to resolve the issue whatsoever. This experience raised serious concerns about intake representations versus actual results. Clients deserve transparency and alignment between promises and performance. I cannot recommend this firm based on my experience.
My experience with Sweet James has been top notch. I'm in the final leg of the process so I will check back when it's done, but I just had to shout out my guy SHAWN I. He has gone above and beyond to make sure I am heard, updated, and informed every step of the way. He has been a blessing during this painful process and I am very thankful.
Thank you for taking the time to share your experience with us. We’re glad to hear that the process has been a positive one so far. Shawn will be very happy to hear your kind words — he works hard to make sure our clients feel heard, informed, and supported every step of the way. We truly appreciate your trust in Sweet James and look forward to continuing to assist you through the remainder of your case. Please don’t hesitate to reach out if you need anything.
Had a great experience with the attorneys at Sweet James! They were helpful from day, one of my case, assuring that we received sufficient therapies and settlement
Thank you for sharing your experience! We’re glad to hear that our team was able to support you from the very beginning of your case and help ensure you received the care and attention you needed. Providing guidance throughout treatment and working toward a fair settlement is always our goal. We truly appreciate your trust in Sweet James and your kind feedback.
Great law firm would use again if ever needed
Thank you for your kind review! We truly appreciate your trust in our team. While we hope you never need legal assistance again, please know that Sweet James is always here to help if you ever do.
Super easy and friendly law firm. This was our first time using a lawyer and they made the process super easy. Wouldn’t work with anyone else
Thank you for your wonderful review! We’re glad we could make your first experience working with a lawyer a smooth and easy one. Our team works hard to keep the process simple and supportive for our clients, so your feedback means a lot. We truly appreciate your trust in Sweet James and your kind recommendation.
NOT GOOD SO FAR COMMUNICATION SUCKS ONLY UPDATE SAME THING OVER & OVER REGARDING MY SON!!!!! 6 MONTHS IVE DONE MORE THAN THEM NO I WILL NOT WAIT 1 YR LIKE ALEX SAYS IT CAN BE AS LONG AS 1 YEAR!!! YOU ACTUALLY NEED TO DO BETTER . IF IT CHANGES I WILL CHANGE MY MIND ON REVIEWS OTHER THAN THIS VERY BAD SO FAR WITH OUR TEAM EVEN EMILY / SUPERVISOR DIDNT REALLY SAY TOO MUCH OR HELP THE PROBLEM. I THOUGHT WE CAN TRUST THEM . 8 MONTHS INCIDENT HAPPENED TO MY SON . THEY NEVER DID WHAT THEY TOLD ME BECAUSE I KNOW THATS WHAT IM TOLD BY THE PEOPLE YOU SUPPOSEDLY DID. FIRST I HAD SOMEONE THAT I MET UP WITH SHE ABSOLUTELY DIDNT SEND ANYTHING I SENT EVERYTHING TO THESE LAWYERS THATS WORKING ON OUR CASE BUT SEEMS UNORGANIZED LIKE THEY ARE TREATING THIS LIKE ITS NO BIG DEAL . VERY DISAPPOINTED THATS WHY I GAVE A LOW REVIEW BECAUSE IF U ACTUALLY CARE & DOING WHAT WE WERE TOLD I WOULD BE HIGHLY SATISFIED WITH A BETTER OUTCOME.
I signed up with Sweet James after my accident last month, and I’m really glad I did. Karina Lopez is my assigned case manager, and she has been incredibly helpful, responsive, and transparent every step of the way. She takes the time to explain everything clearly and makes me feel supported throughout the process. I’m very happy with my decision to choose Sweet James to handle my case and truly appreciate the care and professionalism they’ve shown.
Thank you for taking the time to share your experience. We’re very glad to hear that you’ve had a positive start with our team after your accident. Karina Lopez will be happy to know her support, responsiveness, and clear communication have made a difference for you. Our goal is always to make sure clients feel informed and supported throughout the process. We truly appreciate your trust in Sweet James and look forward to continuing to assist you with your case.
I had a great experience. You may not speak to them weekly but they are for sure working on your case. And yes I received a nice settlement. I am a satisfied customer.
Thank you for your kind review! We’re glad to hear that you’re satisfied with the outcome of your case. Our team works diligently behind the scenes to ensure every case is handled thoroughly, and it’s wonderful to know that our efforts resulted in a positive settlement for you. We truly appreciate your trust in Sweet James.
I recommend the law offices of Sweet James. My lawyer was amazing helped me get the full amount awarded for my case. Regular phone calls and text always answered in a timely fashion . I would use then again. Thank you Sweet James
Thank you for your thoughtful review! We’re thrilled to hear that your experience with Sweet James was positive and that your lawyer was able to help you receive the full amount awarded in your case. Our team strives to provide timely communication and support throughout every step, and your feedback means a lot. We truly appreciate your trust and recommendation!
I was in a car accident right there and then I called Sweetjames and the next day one of his staff came to my house and took my information and everything but the thing is that they really didn’t fight for me at all. I was driving and another car cut another car me off and and they’re saying that I was speeding and ran a red light to never in my life haven’t gotten a ticket and I was knocked out by the airbags so for some reason, I couldn’t really remember what happened so the other driver said all the lies and Sweetjames never fought for me. I had to do my own investigation. They never went to the scene. I had to go there and see if there was any cameras. I had to go talk to people to see if they saw anything. There was another car involved for some reason they didn’t exchange the information. I did have their light license plate and I was able to find the VIN number for the car so anyways, they didn’t even know that LAPD does not do a police report unless there’s property damage. I had to find out myself. There was no lightpoles knocked down or anything like that so I had to go to the police station. I had to try to talk to the officer that was at the scene to see if she had the information of a witness that pull me out of my car as Sweetjames like I said I did not do anything. I had to do my own investigation while they sat back and did nothing for me. They did not fight for me now I’m getting bills from therapy and all that Sweetjames told them to send them to me so they are ridiculous. They did not fight for me at all and that’s what really makes me mad so I do not use Sweetjames from my experience.
Sally, We take concerns about case handling and communication seriously. Accident investigations depend on available evidence, police procedures, and third-party cooperation, all of which are unfortunately outside of a law firm’s control. <br>Because we are bound by confidentiality obligations, we cannot discuss case specifics publicly. We encourage you to contact our office directly so we can review your concerns and clarify any misunderstandings.
I love that even after the case is finished and over with, Sweet James continues to be there for you and check in on you! It shows that they really go the extra mile in delivering amazing customer service! I'll always choose Sweet James because they're always going to be there for you.
Thank you for sharing such kind words! We’re so glad to hear that our continued support after your case has made a difference. At Sweet James, we truly believe in going the extra mile for our clients, both during and after their cases, and it’s wonderful to know that commitment is noticed. We truly appreciate your trust and loyalty!
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