Taylor Law Offices, PLLC

region, ID

79
Attorney Index
20 reviews
4.5
Google Rating
194 reviews
Taylor Law Offices, PLLC

Practice Areas

Personal Injury

Business Profile

Law firmBusiness attorneyCivil law attorneyEstate litigation attorneyEstate planning attorneyLegal servicesReal estate attorneyTrial attorney

Review Snapshot

20
Total Reviews
Moderate Confidence
0
Last 90 Days
Inactive
95%
Response Rate
Highly Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 93/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication98
Outcome95
Responsiveness96
Empathy99
Expertise93
Fee Transparency85
Trial Experience87
Satisfaction90

Client Reviews

Todd Hager
5 months ago

I recently had a consultation with one of the attorneys at this firm and was graciously provided with a follow up conversation - both of which were incredibly helpful and informative. By pure coincidence I happened to meet Matthew Taylor a few weeks later under an entirely different set of circumstances and found him to be extraordinarily empathetic and generous with his time. Those combined experiences convinced me that Taylor Law Offices is right firm to represent my company's interests in the future.

Response from owner

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us.

Candy Miller
6 months ago

Dominic Lovotti was my attorney at Taylor Law working along with his paralegal, Stephanie. Together they were pleasant to work with. The Lovotti team guided me through my first time I needed an attorney to defend me in a lawsuit. Dominic and Stephanie kept me informed at each portion of the process which ended in the dismissal of the suit. They were constantly aware of my tight financial condition in guiding me through the process. I highly recommend Mr. Lovotti along with his paralegal as a caring and effective attorney team.

Response from owner

We really appreciate your five-star review! It means a lot to us that you took the time to share your positive feedback.

L. Cain
6 months ago

I had a short complimentary consultation with Jason Schauer, he exceeded my expectation for this type of appointment. He was candid and forthright provided me with information I needed to make an informed decision.

Response from owner

We're thrilled to hear that you had such a positive experience with us. Thank you for the 5-star review!

Spencer AndersenLocal Guide13 photos
6 months ago

They are cheaping out and got an AI as their front desk person. It does not understand what I'm talking about and I do not care to pay for an AI. Place probably uses chat GTP which is known to fail horribly in a court room...

Response from owner

Spencer, thank you for your review and feedback. We attempted to have AI while we could not answer the phones for a limited period. We no longer use that system based on your feedback and others. I have our COO reaching out to you for a gift card as a thank you for your feedback.

KK N
6 months ago

Did not behave like a local firm. Was denied assistance before I even had a chance to speak to anyone but an appointment setter. Then got a robot call from them. Not a positive experience, I'd go elsewhere.

Response from owner

Thank you for taking the time to review our firm. Unfortunately, we simply cannot assist everyone with every type of matter. We try to effectively pre-screen prospective clients so that we do not waste your time and energy to attend a client intake when we know we are unable to assist. It can feel disappointing when we cannot take your matter and we apologize if you experienced that feeling.

ABCLocal Guide1 photo
7 months ago
Sa Ma
7 months ago

Definitely does not feel like a "community firm". The first time I called, I confirmed the amount in controversy was less than $10,000, so they told me they couldn't help me. When the situation escalated and the amount in controversy was over $10,000, I called back. They requested all of my information, gave me pricing, asked if it was doable, I said yes, asked if I wanted to work with them, I said yes, and then they immediately told me that they would not be able to help me and would refer me to the Idaho State Bar. I never got to speak to anyone but the receptionist. I wasn't able to get a "free consultation". When I asked why she took all my information and had me go through what had happened only for her to tell me they wouldn't help me, she stated" I have an intake form". What a waste of time.

Response from owner

Thank you for your review. We pre-screen our clients so that we do not waste your time or energy attending a consultation when it is unlikely we are able to assist in the subject matter. This can leave clients disappointed when that happens, which it appears to have been the case in your matter, for which we are sorry. Hopefully, you can find the "right fit" and get your subject matter case handled to your satisfaction.

Jeilani Mudey
11 months ago
Response from owner

Thank you for the positive review!

Raymond Silva
11 months ago

If your looking for a civil rights attorney dont waste your time.

Response from owner

Mr. Silva, your matter was largely a family law case mixed with criminal and civil rights. We do not practice any of those areas at this time. We were able to screen you during your initial call and did not set up a consultation. Hopefully, you can find a firm that does practice those areas!

Victor Martinez
1 years ago
Response from owner

Mr. Martinez, we understand how frustrating it can be when a law firm declines to represent you. In this instance, your matter was outside of our practice areas. Please contact our COO if there is anything else we can improve upon. Best of luck in your matter!

Justin McAfee
1 years ago

We've worked with Matthew from Taylor Law and have received top notch service each time. Very transparent with any questions regarding billing, time frame, needs and wants, etc... He also takes care of clients with even the smallest of needs. Highly knowledgeable, and very responsive. We've enjoyed working with Taylor Law!

Response from owner

Thank you for the glowing review! We're glad to have exceeded your expectations.

David Boyle2 photos
1 years ago

Gracious, Kind, Professional. Tenacious, Loyal and Dedicated. Across the Board

Response from owner

Always a pleasure to work with a gentleman.

Chris HuffmanLocal Guide4 photos
1 years ago

Extremely prompt service, and although they couldn't assist in my particular request, they were able to direct me to where I could be helped. Will reach out in the future for our other business needs!

Response from owner

Chris, thank you for the review! We look forward to assisting you in the future!

Christopher BrownLocal Guide5 photos
1 years ago
Response from owner

Chris, thank you for the amazing review!

Lacey TuckerLocal Guide12 photos
1 years ago

Reception very rude. Don’t bother trying to pay this law firm any money. They can’t even figure out how to schedule a consultation. Once “intake” information is taken the claim they will call you and never do. I tried 3 different times- did intake info 3 different times and was told a lawyer would call and they never called. Take your money somewhere else. If this firm can’t handle scheduling a consultation I’m not gonna trust paying thousands of dollars for a case. Good luck!

Response from owner

We value every client interaction and sincerely apologize for any misunderstanding. We understand how frustrating unresolved issues can be and want to address your concerns. Please contact us at your convenience, and we will make things right.<br>Additionally, we appreciate your feedback on our request for names and emails during non-client calls. This practice helps us conduct conflict checks and maintain accurate records. However, we understand your frustration. After reviewing your recorded call, we've worked with our quality control and intake teams to make adjustments and minimize future frustrations for potential clients.

Howard Morris2 photos
1 years ago

Shauna, at Taylor law office, has been exceptional at any billing questions that I've asked. She's eager to solve any problems that I have asked. What a relief to have someone dedicated to professionalism.

Response from owner

Thank you for the kind words! We're thrilled to hear that you had such a positive experience.

Alex Coronado
1 years ago

Matt and his team are amazing. Super helpful all around! Great people.

Response from owner

Alex, Thank you for the great review! We hope your business takes off and are super impressed with the steps you have taken so far!

Debbie Taylor Cramer
2 years ago

We appreciated the honesty and explanation of what would be in our best interest. We cannot Thank you enough for all you have done.

Response from owner

Thank you so much for your review! Good luck with the sale and your next chapter in life!

Ryan Parkinson
2 years ago

Out of 20 consultations I tried to get they are the only to respond. Even though it was outside their repertoire he took the time to look up and send me my legal options. Very professional and treated me like I was worth their time!

Response from owner

Thank you for the review. Big or small- we treat all potential clients with respect, integrity, and kindness.

William Martineau1 photo
2 years ago

I truly appreciate the help I got from Eric Taylor, he is incredibly professional and knowledgeable.

Response from owner

Thank you for our 180th Google Review! We appreciate your business and the knowledge and compassion you bring to your industry and clients.

Contact

Address
1112 W Main St STE 101, Boise, ID 83702

Google Profile

Rating
4.5 / 5
Reviews
194
Status
Open
Claimed
Yes
Photos
77

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