The Baker Law Firm

region, TN

82
Attorney Index
20 reviews
4.7
Google Rating
90 reviews
The Baker Law Firm

Practice Areas

Personal Injury

Business Profile

Criminal justice attorney

Review Snapshot

20
Total Reviews
Moderate Confidence
1
Last 90 Days
Moderate
55%
Response Rate
Somewhat Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 96/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication100
Outcome99
Responsiveness100
Empathy100
Expertise97
Fee Transparency89
Trial Experience91
Satisfaction94

Client Reviews

Heather HughesLocal Guide14 photos
2 months ago

Lance and Lisa helped my brother during a very difficult time when he had few options. Given the circumstances, Lance achieved the best possible outcome for where my brother was in his life. I live in another state and found Lance online after speaking with several attorneys. He was clearly the best fit for our needs. He even returned my call on the Fourth of July, and Lisa quickly arranged a Zoom meeting that immediately put me at ease. Although we never met in person, they kept us informed through calls and emails, making the process smooth without requiring extra travel. This was our family’s first experience with the legal system, and I had many questions. They were always responsive, patient, and thorough, never making me feel like a burden. I appreciated the personal attention of a small office where we didn’t feel like just another case. I highly recommend Lance and Lisa—they make a great team.

Mr. YuLocal Guide1 photo
4 months ago

Never got to actually talk to Mr. Baker, but his assistant was rude and absolutely no help. For instance, she misgendered me, by calling me “Ms. Yu,” instead of Mr. Yu. When I noted to her she has got the wrong person, she insisted that I am a female because she stated my name is a feminine name and assumed without asking for clarification, indicating I am a female when I am not. At this point I was aggravated. I explained that to her that she cannot assume because it is inappropriate to assume things without conclusive evidence, she was also unprofessional by replying to me with a Samsung Galaxy Android Logo. Very disappointed with her handling of service. Thus, I strongly do not recommend this law firm. Update: (December 26th, 2025): I contacted the firm privately on November 4, 2025, and requested a correction to the owner’s public reply because it contained inaccurate statements about my interaction with their office. I provided full documentation and requested a response within ten (10) business days. As of December 26, 2025, I have not received any reply from the owner or the assistant, and no correction has been made to the public response.

Response from owner

MR." Yu, the only thing disappointing is your review and your senseless short fuse towards our staff after accidentally making a mistake in your "pronouns", for which they apologized and went on to tell you that we do not handle the type of matter you inquired about and referred you elsewhere. Not to mention speaking to you well after normal business hours, something most firms never do. Therefore, your review is a complete and utter misrepresentation. We are sorry we were unable to assist you in your matter, but your review is clearly way out of touch with reality. Good luck.

John Calvo
4 months ago

I cannot thank Lance Baker enough for giving a family member a new lease on life. Lance knows what to do to get a sentence reduced, dismissed, and even expunged. Lance was up front about his fee and allowed my family to pay him in installments over 6 months. Lance's office was quick to respond when my family member got in trouble. If you make a mistake and get sideways with the law, Lance is a great option in East Tennessee. He is well respected.

MARY JANE1 photo
4 months ago

Rahim Was amazing and very effective in helping my traffic case I highly recommend the baker law firm communication skills were incredible

Matthew Bak
6 months ago

The Baker Law Firm showed a great deal of compassion and understanding for my case. With exceptional analytical perception, the firm listened to all aspects of my story and employed what was relevant. Attorney Lance Baker skillfully negotiated the trial questioning and revealed the contradictions by the prosecution’s witnesses. I highly recommend the Baker Law Firm as a first-class defense litigator. Matthew Thomas Bak

M L
8 months ago

My husband had an out-of-state matter that we thought would be a simple probation transfer. We had no idea where to turn for help in TN. We researched and chose The Baker Law Firm, and we are beyond thankful for Lance and his assistant Lisa! Matters couldn’t have gotten worse, and thanks to them, our family is whole again!!

manymaymafia
8 months ago

Attorney Baker helped get my misdemeanor case dismissed. He has great working relations with district attorneys that may facilitate favorable outcomes for his clients. His services were easy to use (securing payment, online communication of court updates, etc.). He performed his work with due diligence - very professional. Also, he was flexible with payment options!

Stephen Goodson
8 months ago

The Baker Law firm has been consistently professional, respectful, and courteous throughout my entire process. I recommend Lance to anyone seeking excellent legal representation

Response from owner

Thanks you, Stephen! We are always happy to assist and get things done for our clients!

Dawn HoltLocal Guide9 photos
9 months ago

Lance is approachable, easy to talk to, and really made me feel like I mattered. He kept me in the loop, explained things and was always quick to respond. You can tell he truly cares about his clients and wants the best for them. I wouldn’t hesitate to recommend him to anyone who needs a great attorney.

Response from owner

Thank you, Dawn! We love having great people to work with like you!

Kevin Wilkinson2 photos
9 months ago

They are awesome thanks

Response from owner

Thank you, Kevin! We are always happy to take care of our clients in their time of need!

Logan Baker
9 months ago

The Baker Law Firm was excellent in every way imaginable. Mr. Baker and his staff were very professional and courteous. They communicated every step of the way and we couldn't have asked for better representation. Highly recommend The Baker Law Firm to anyone needing legal representation!

Response from owner

Thank you, Logan! Client satisfaction has always been and will continue to be our top priority!

Julia Frati5 photos
9 months ago

Lance, seemed like a great lawyer on the phone when he called to take on my husbands traffic violation, he made some promises like “I just had lunch with this judge, I could have gotten it taken care of them”, “I can possibly get this dismissed before his court appearance”. I called two days before to make sure we had to appear in court, and it hadn’t gotten dismissed, his receptionist said he would be in court “you have to appear to get is dismissed”……. Now today, My husband showed up, meet with Lance Baker (who didn’t even know the case information) he had to ask my husband questions to be informed. Question he should have known! For example what was the traffic violation for, what company he worked for, etc, while waiting in court. Promises were broke, did not get what we wanted, ended up with points. I feel he could not have given us the time of day, and due to this we suffered.

Response from owner

Mrs. Frati, we are sorry you are upset. However, we never guarantee any results in any case. We certainly strive to get every case dismissed, but sometimes that isn't possible due to specific circumstances from a case. Your husband not only received a substantial reduction, but it should not impact his CDL license. By all accounts it was a good result, and we strive to do everything we can for our clients.

Tom Rosseel
10 months ago

We are very pleased with the support, professional response, and clear information we received from the Baker Law Firm. We would recommend the Baker Law Firm to those needing excellent legal support and guidance!

Response from owner

Thank you, Tom! It was wonderful getting to know your family and assist you all during a difficult and frustrating period in your lives. We always want to go the extra mile for our clients!

John Travis Witt
10 months ago

Awesome law group. They took care of everything like it just disappeared. Which was exactly what I needed for my cdl license

Response from owner

Thank you, John! We are happy to always take care of our clients!

Jeremy Evans
10 months ago

This law firm won't help you with any type of civil rights case unless they get multi-millions out of it if a cop breaks your jaw or kills you that's all they literally told me that they'll handle they don't care about the fact that cops violate your civil rights by arresting you and unlawfully detain you arrest you put you in jail when the judge signs papers stating that you were released in 2021 and 2023 and they still pick you up in 2025 at a cash register push you up against the register and proceeded to send you to jail without your medication make you stay in two different jails and tell you can get released by the judge they don't want to handle any kind of case unless they get millions of dollars on your behalf they want to turn around to give you 10,000 off of a million they don't care about your life don't use this law firm

Sam Duffy
10 months ago

10/10. We hired Lance on short notice, and we are so grateful for Lance and his firm. They do an outstanding job, resolving things quickly and on perfect terms, and they went above and beyond for us. Any issue I had with my situation that felt nitpicky to bring up, Lance noticed and resolved before I could even mention it, resulting in the most favorable outcome for us. Lance is skilled in law and an excellent communicator who kept me informed, which helped lower my stress level. I couldn't recommend them more.

Response from owner

Thank you, Sam!

刘宏康
11 months ago

We found this law firm thanks to a lucky AI search—and wow, what a find! Lance is an absolute rockstar of an attorney. He helped us win our forfeiture hearing and got our seized cash back (yes, all of it!). Lisa at the front desk is a total gem—super responsive and even replied to my messages after 6 PM more than once. That’s dedication! We’re beyond grateful. Five stars, hands down. Already recommending them to our friends—they’re the real deal!

Response from owner

Thank you so much! It was our pleasure assisting you. As always, let us know if we can help with anything else you should need.

brian barnhart2 photos
12 months ago

Great Legal Counsel at Baker law firm , Thank you Lance Baker

Response from owner

Thanks so much Brian! We are glad we could assist you! As always, let us know if we can help with anything else you should need.

Alexes Moreira
1 years ago
Shanniie Thymes
1 years ago

Contact

Address
800 S Gay St # 1950, Knoxville, TN 37929

Google Profile

Rating
4.7 / 5
Reviews
90
Status
Open
Claimed
Yes
Photos
15

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