The Black and White Law Firm

Abilene, TX

57
Attorney Index
14 reviews
3.3
Google Rating
14 reviews
The Black and White Law Firm

Practice Areas

Personal Injury

Business Profile

Personal injury attorneyCredit counseling serviceLaw firmBankruptcy attorney

Review Snapshot

14
Total Reviews
Moderate Confidence
0
Last 90 Days
Inactive
100%
Response Rate
Highly Responsive
12-Month Trend
Improving

Review Intelligence

Avg: 66/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication67
Outcome67
Responsiveness67
Empathy68
Expertise67
Fee Transparency61
Trial Experience63
Satisfaction66

Client Reviews

Connie hooperLocal Guide2 photos
1 years ago

Very informative, super friendly, very helpful explaining the process. Followed up in a very timely matter

Response from owner

Thank you for the 5 star review!

TornadoDaveLocal Guide34 photos
3 years ago

This attorney may do a better job if he's just doing a personal bankruptcy for you but if you have a small business you definitely need to keep looking. I made the mistake of going to him but when things weren't going right he bailed on me and tried to make it look like I was the one that had dropped the ball. It got really hairy for a few days because his office was not communicating with me. Fortunately the Judge gave me the benefit of the doubt.

Response from owner

Dave - we are sorry you feel you need to post this review. Our goal is to take care of our clients - it serves no one if we fail to do that... and we always want to know what we can do to serve them better. But when our clients miss appointments, fail to provide what we need or produce other necessary parts of the process, we cannot take that blame.

Sarah McCormack
3 years ago
Response from owner

Thank you Sarah for the 5 star review!

S B
5 years ago

The Black and White Law Firm did an amazing job with my case. They were very professional and responsive. I would highly recommend to anyone that needs legal services.

Response from owner

Thank you for recommending us!

J MLocal Guide47 photos
6 years ago
Response from owner

Thank you John for this 5 star review!

Dave LeavittLocal Guide17 photos
6 years ago

Very kind and professional, went out of their way to help us. Mr Black let us know up front what to expect and he was right! The office staff and Mr Black made a scary journey very manageable. Dave L

Response from owner

Thank you Dave for this great review!

Ruth Offutt
6 years ago
Response from owner

Thank you Ruth for the 5 star review!

Randy HealdLocal Guide1 photo
7 years ago
Response from owner

Hi Randy, thank you for telling us about your experience. We know this was a while ago, but if you would like to discuss this further in length we would like to hear from you. Please email us at lawinfo@blackandwhitelaw.com

Marilyn MapleLocal Guide
8 years ago

Unfortunately after my husband died suddenly 3 years ago, I had to deal with bankruptcy. I was referred to Mr. Black by a trusted friend. They are an extremely busy office, but got me in in a timely manner, and walked me through the process in a compassionate nature. I did see Mr. Black on 2 occasions and his staff got back to me within the next day. I thank them for being there when I needed them most Marilyn Maple

Response from owner

Thank you Marilyn for your kind words. We are happy to help you in your time of need and it's a pleasure working with you. The Black and White Law Firm

Nessa AnnLocal Guide
8 years ago

Could not speak for Mr Black himself but his office staff need to either be trained in some degree of customer service or in my opinion completely replaced. Extremely rude, not helpful and will not return phone calls. The staff act as if you are a charity case who is bothering them instead of a paying client. Needless to say, would not recommend to anyone

Response from owner

Hi Nessa, thank you for telling us about your experience. We know this was a while ago, but if you would like to discuss this further in length we would like to hear from you. Please email us at lawinfo@blackandwhitelaw.com

Martha Rice
8 years ago

wont return your calls, even when it is a time sensitive matter. Secretary always connects you to a persons maillbox phone system to have them return your call, then you have to call again, and again to get help.You never talk to Phil Black after he files the chapter 13 case. Need legal advice after case filed you have to leave a message for the understaff , and again they do not call you back in a timely manner!

Response from owner

Hi Martha, thank you for telling us about your experience. We know this was a while ago, but if you would like to discuss this further in length we would like to hear from you. Please email us at lawinfo@blackandwhitelaw.com

Robin Leach
9 years ago

We used Monte White to file bankruptcy and I wouldn't recommend him to anyone. We file chapter 13 bankruptcy in 2013 . You didnt see Mr. White you see sub lawyers. In the 90 days they notify your debtors, file to get some of their money on bills . They don't tell you if they don't file you got to file for them with in the 90 days .. We had some they couldn't find their address and we asked do need to help to find their address. She said no because that was address they had on the credit reports.They said after we paid them off chapter 13 in 2016 they don't represent us anymore .Now one of them with the incorrect address has debit collectors harassing us now . Then go to the hospital they harass us about our bills ..So you call White office and they say they don't represent you after cases finalize .You asked them if the hospital can harass you over your bill . They said yes because they didn't file . Then they said they really couldn't give you any advice because Mr. White didn't represent us .That one of the sub lawyers did and she no longer worked there.. So we find where she works call her and she don't return your call .

Response from owner

Hi Robin, thank you for telling us about your experience. We know this was a while ago, but if you would like to discuss this further in length we would like to hear from you. Please email us at lawinfo@blackandwhitelaw.com

michael davis (CamParDa)
9 years ago

Seemed to be a normal case then Phil started singing a strange song; I'm recovering from Brain Cancer and still current on My fees, my ex pulls the trigger on her plan of divorce and Phil can't do his job anymore. If your case has a layer of color, find a better attorney. What a waste of my time that could have been avoided with a more professional attorney. If your case has no color of life to it, engage this guy.

Response from owner

Hi Michael, thank you for telling us about your experience. We know this was a while ago, but if you would like to discuss this further in length we would like to hear from you. Please email us at lawinfo@blackandwhitelaw.com

Michelle Cornette
10 years ago

Great people!

Response from owner

Thank you Michelle!

Contact

Address
1290 S Willis St # 125, Abilene, TX 79605

Google Profile

Rating
3.3 / 5
Reviews
14
Status
Close
Claimed
Yes
Photos
8

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