The Flood Law Firm LLC

Waterbury, CT

82
Attorney Index
50 reviews
4.9
Google Rating
92 reviews
The Flood Law Firm LLC

Practice Areas

Personal Injury

Business Profile

Personal injury attorneyLaw firmAttorneyLegal servicesTrial attorney

Review Snapshot

50
Total Reviews
High Confidence
0
Last 90 Days
Inactive
100%
Response Rate
Highly Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 98/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication100
Outcome100
Responsiveness100
Empathy100
Expertise100
Fee Transparency93
Trial Experience95
Satisfaction98

Client Reviews

elizabeth cabrera
3 months ago

Excellent service and good attention

Response from owner

Hello, thank you for your review!

no name provided
3 months ago
Response from owner

Hello there, we are sorry to see this rating. Our team strives to provide a 5-star experience, and we’re sorry to hear that your experience did not reflect that. We would love to hear your feedback—please contact us at 860-346-2695 so we can address any concerns you may have.

Carrie SkinnerLocal Guide3 photos
3 months ago
Response from owner

Hello Carrie, thank you for your review!

Tamisha Michelle GalarzaLocal Guide2 photos
5 months ago

Atty Thompson is great, very professional. He just needs new staff! Maria and Ana H. were very unprofressional and rude throughout entire case, they wouldn't return calls/texts/emails or relay messages to the attorney. The communication was just not there at all. Today I was left waiting for over 10 minutes at the front window. Maria looked twice over at me and continued working. I decided to sit down and call to let them know I was there since they couldn't acknowledge me before. She came out and tried to say she didn't see me before, then said she thought I was with another group (there was no one else in the lobby but myself the whole time I was there). When I called her out on her excuses and said she saw me and that she was just being rude, she said I was rude too. Don't be upset because you got called out for being a rude employee and just do your job going forward. I would advise to avoid this Waterbury office altogether and go to the other location because the staff is unprofessional and unreliable. The only one really working there is Atty Thompson.

Response from owner

We appreciate your feedback and your kind words about Attorney Thompson. Concerns regarding communication and client service are taken seriously and reviewed internally. Our goal is to provide a professional and respectful experience at every office location. We would appreciate the opportunity to discuss your concerns further and better understand your experience. Please contact us at 860-346-2695 at your convenience.

Joseph PegLocal Guide10 photos
7 months ago
Response from owner

Thank you for your review Joseph!

Mike Beckford
1 years ago

They did a great job/work with my case I recommend anyone for cases with motor accidents

Response from owner

Hi Mike, thank you so much for your review!

Mercy Pozo
1 years ago
Response from owner

Thank you for reviewing our firm!

axel ramos vazquez
1 years ago

CHARLES THOMPSON thank you very much for handling my case, great service, trustworthy and very committed to your work.

Response from owner

Thank you for reviewing our firm!

Fr0sty25 TylerLocal Guide53 photos
1 years ago

They’re very nice to me while speaking always keep me informed of what’s going on and tell me information when needed. Keeps my life easy and make me focus on myself 100% recommend

Response from owner

Hello, thank you so much for your review!

Pablo Quevedo1 photo
1 years ago

Charles Thompson is the best lawyer I've ever met. Thank you for helping me with my case. He's an excellent person, 100% recommended. I'm from Ecuador. Total guarantee. Blessings to all.

Response from owner

Thank you so much for your feedback. We are delighted to know that attorney Charles Thompson's work was helpful and met your expectations. At Flood Law Firm, we strive to provide excellent service to each of our clients. We are available for any future inquiries. We wish you continued success and blessings.

A.Joseph MessoreLocal Guide1 photo
2 years ago

Attorney Pilicy-Ryan handled a personal injury case for a direct family member of mine & they have asked me to help them write this review. Erica was always on her "A" game, constantly and consistently communicated with me in a timely fashion, sometimes returning the calls after hours, or during one of her breaks during trial. She really is a dedicated personal injury lawyer, but more importantly she is compassionate and understanding of her clients. This attorney really took a specter of a case and turned it back around for the most desirable result one could imagine. I would highly recommend her to any person looking for a quality, no-nonsense, direct and very talented personal injury attorney. My family member had gone to another attorney closer to their home and the end result was less than desirable, pre-trial. Most attorneys will not take on a case that is already in process with another attorney, but Erica did and really was the answer to alot of prayers & meditation. I truly wish Google would let me write another review, just for her paralegal. It is important to mention her paralegal , Virginia Orzell. Virginia, because other than being an unbelievable human being, she is not easily shocked or otherwise taken aback by substantial details of the case where other people might find them too much to discuss. My family member was significantly injured and common every day facets of their life were affected, but Virginia was astute in taking great notes, communicating, reaching back out, and leaving detailed voice mails. She too would answer calls after hours or while home. In fact I think I got her one day bringing her family member somewhere at 5:30 and she still took the call! Imagine that our case was Godzilla and was it being attacked by a large insurance company (Rodan). They really thought they had us there for about a year or so--but I saw the big billboard that said very clearly "Flood Law Firm" and called, thank goodness. Well. Rodan thought they had Godzilla on the ropes, but in walks Erica Pilicy-Ryan with a big metaphorical trucking blue ray from the depth of her litigation soul and was like "Nope". Boom. And Rodan was held at bay, wishing he had never got into a fight with Godzilla in the first place. My family member and I thank Erica for the outstanding practice of law and we hope that other "lost" clients come to her first. They will be more than happy that they did. No gimmicks. No funny billboards that make you chuckle. Just hard core law--for middle class folks like us. Thank you both.

Response from owner

Hello, thank you for helping write this amazing review. We appreciate the kind words said about our team members, they truly are amazing and are willing to help all clients that come to them. Thank you for trusting The Flood Law Firm!

Jennifer mahon
2 years ago

Flood Law, especially Attorney Fidalgo, really went to bat for me! Would recommend them 10 out 10!!

Response from owner

Hi Jennifer, thank you for taking the time to share your feedback. We appreciate the kind words about our firm and our team!

Paul Perrucci
2 years ago

It was obvious Flood Law Firm had my best interest in mind from the start. Every step of the way was clearly identified without any surprises or unnecessary stress. Special thanks to Charles, Ana & Evelyn for the hard work and communication throughout the process.

Response from owner

Hi Paul, we appreciate you taking the time to write a review. Thank you for trusting The Flood Law Firm with your case!

Jesus Ramos
2 years ago

Really good hard-working lawyers get you what you deserve let them take your case you will be satisfied they will make you happy and get you what you deserve and the future now I know where to go this is the right place I highly recommend you guys

Response from owner

Hi Jesus, thank you for your review. We appreciate the kind words about our firm!

Skeletor1 photo
2 years ago

Great lawyers always use them when needed

Response from owner

Hi Manuel, thank you very much for your review!

Fabian69
2 years ago

Flood law firm did an amazing job on my injury case attorney Ana made sure I received the payment I deserved for my injuries and then some I'm very satisfied with her service I would recommend anyone with an injury case to go see Ana she will take care of it I'm sure!

Response from owner

Hello, thank you for your review! We appreciate your kind words about our firm.

Nelson Camilo
2 years ago

I have been to other lawyers but the attorneys here are superior to all others, especially El abogado Thompson

Response from owner

Hi Nelson, thank you so much for your review!

Ameer K
2 years ago

Amazing people communication and atmosphere so comfortable, you can tell attorney Antonio Fraser thrives to do best with whatever so it is you bring forth to him and attorney Charles was so helpful explaining certain paperwork or answering any questions I had for him. Most definitely will be referring people here! Thanks a lot.

Response from owner

Hello Ameer, thank you for taking the time to write a review. We appreciate the kind words about our firm!

Kemraj Budhai
2 years ago

Attorney Thompson helped me in a very difficult situation, I was very hurt and no one would take responsibility, he and the floods pressed on and got me compensated and held people accountable. They are the best hands down.

Response from owner

Hi Kemraj, thanks so much for your review! We appreciate you sharing your positive experience with our firm.

Brandon Taylor
2 years ago

Hiring the flood law firm is currently the best decision I ever made in my life. They’re always available when you need to contact them. They have relationships in the community with the best doctors chiropractors and physical therapists you can find whom really take the time to learn their patients and help you work through your injuries. I highly recommend The Flood Law firm to anyone looking to find justice after a car accident or personal injury, Without a doubt I will be using them if I ever get into any kind of accident.

Response from owner

Hi Brandon, we appreciate your review! Thank you for the kind words and for trusting The Flood Law Firm with your case.

Contact

Address
144 Buckingham St, Waterbury, CT 06710

Google Profile

Rating
4.9 / 5
Reviews
92
Status
Open
Claimed
Yes
Photos
34

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