The Hatchett Law Firm
Pearland, TX
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Avg: 62/100Client Reviews
A year later after the passing of my precious mother I have had time to reflect on the most important things that matters when losing a loved one. Peace of mind and guidance is not only important but required when going through a life changing event or loss. After a few phone calls to other attorneys’ offices and not truly sold on their services. Hatchett Law firm was the first law office to express how they would help me and my family get peace of mind and guidance to get through our suffering. Even though it was my first visit to their office, I left feeling like I selected the right law firm. I work for a law firm, but the guidance, empathy and understanding your office shared with me has made me change my thinking on how I approach our business even though we deal with a different type of client. So, I could not pass up another opportunity to encourage anyone needing or looking for an affordable probate, guardianship, mediation and estate planning services for that special someone to call Cynthia Hatchett law office. Her ability to provide outstanding services is one-of-one during times of a hurting loss, unbelievable stress and grief that overwhelms most people. Call her……………. George “Tony” King
Mr. King, thank you for taking the time to share your experience. Losing a mother leaves a space that words can’t adequately fill. Many of us at the firm have also experienced the loss of a parent, and we understand how disorienting and heavy that season can be. In those moments, what people need most is clarity, steadiness, and someone who help without adding to the weight they are already carrying. It means more than you know that you felt peace of mind and genuine support during such a difficult time. Probate is not just paperwork and court filings, our work represents someone’s life, legacy, and family. It also represents an opportunity for our firm to build relationship during a loss. We never forget that. Your reflection on how the experience influenced the way you approach your own work is especially meaningful. It is our intention to serve with empathy, professionalism, and care, and we are pleased that our intentions met your expectations. We are grateful for your kind words and honored to have been there to also experience your journey after loss. You have such grace. Keep spreading love. The world needs more!
Hatchett Law Firm was fine… until I questioned them about possibly overcharging me for email exchanges that I believe were due to disorganization of their company. They literally charged me *hundreds of dollars* - AFTER probate court was over (when I had already paid a big retainer PLUS some) for email exchanges that shouldn't have happened in the first place. Everything was fine enough and I had already overlooked what I felt were other overcharges, until they emailed me after probate to ask if I wanted original copies of my documents. When I said yes, they replied that I actually already had original copies - then charged me for the whole interaction. Why should I pay you for emails your law firm sent that never needed to be sent in the first place?? If I already have original copies, you should know, and then not ask me if I want my original copies. And then it is *ludacris* to charge me for the email exchange your firm started to figure this out! How this started: Less than a week ago, I reviewed my invoice and then questioned the receptionist about charges on my bill. Within TWO DAYS of me calling to ask them about this, and letting them know I would like to talk to someone about it, and then not hearing a response from them re: my overcharge concerns - they simply texted me and claimed that they were going to "notify the court of my decision” not to pay them! When it has been single digit days from when I was even in probate court with them, to then being given an additional bill (after I was told that the last additional $1k I paid them, in addition to my first retainer, would surely be enough to carry me through to the end of my case - only to get another bill for $2k), and then this interaction! This firm immediately flipped on me, and I am beyond disturbed by their unprofessional behavior. I have dealt with numerous attorneys in my life, and NEVER have I ever had a firm behave this unprofessionally. Ever. And never have I ever had a firm attack me for taking more than a few days to pay a $2k bill from the time I got the invoice, with zero evidence I was refusing to pay?? Maybe if you give people enough time to pay, YOU WOULD KNOW THAT! I initially wrote a good review one week ago - because as soon as I left their office after notarizing probate court documents, they immediately asked if I would write a review and handed me a paper with a QR code on it. Now I can see that if I had waited until I got home to write a review (I had to fly from Oregon to Texas, and as soon as I got home I had to manage my many affairs and responsibilities, as I am a super single mom with two kids and two dogs), I probably would have seen their organizations true colors and written a more accurate review. Like this one.
We take client feedback seriously. Because this matter involves a former client, our ability to respond in detail is limited by our ethical duty of confidentiality.<br><br>What we can clarify is this: the work requested in this probate matter was completed. Following the court hearing, additional required tasks were performed, including preparation and filing of post-hearing documents necessary to assist her with estate administration, including fees we advanced to the court and publications from our firm account on her behalf. Those services were reflected on a final amount due of $756 — not $2,000 as stated in this review.<br><br>This client previously posted a positive review immediately after her hearing, expressing satisfaction with our services. Specifically, she wrote then "Attorney Mike Hatchett, as well as the entire team, were so wonderful and professional during the entire process. They handled my case with care and compassion and kindness and I really cannot thank them enough for how they helped me. I would recommend them to anyone!"<br><br>The concerns raised here arose only after she received a reminder to pay her final invoice for the services she received and the expenses we paid on her behalf. When a client disputes the service, indicates an unwillingness to pay, and threatens posting negative feedback in retaliation, we are required to formally acknowledge termination of representation and notify the court that we no longer represent the party. The only "flipping" that occured was from the client who we extended service and credit without sufficient retainer, who when asked to settle her account that it would be acceptable to attack the professionals that she previously praised and threaten to post a negative review if she did not get her way. This is not about a "possible overcharge," we can handle a billing disagreement without it being a dispute. This is about decency.<br><br>We do not charge for unnecessary communications. All billing entries reflect time spent responding to client inquiries, completing required filings, and administering the estate through completion. Like most law firms, we bill for attorney and staff time as outlined in our engagement agreement. We understand that legal services are an investment and that final invoices can feel stressful. However, suggesting disorganization or retaliation mischaracterizes what occurred. No services were withheld. The matter was brought through hearing and required filings were completed. <br><br>We appreciate that many clients find us through the reviews posted here. We understand the damage to reputation caused by untrue reviews, like the one we are now addressing. However, we will not allow anyone to threaten use of a negative review to negotiate payment of their bills. We trust the public will discern the truth. What is not being said is that her work was done and we are left holding her unpaid bill. <br><br>We remain committed to serving our community with professionalism, transparency, and adherence to ethical standards. While we regret this one person chose to discard the relationship over what she now states is a "possible overcharge for messages", we stand behind the work performed and the integrity of our billing practices. For prospective clients reading this: we are looking to build long-term relationships and always happy to discuss billing expectations and scope of representation at the outset of a matter and throughout a matter so there are no surprises and we remain aligned to get the work done.
Thank you, Hatchett Law Firm! This firm is professional, compassionate, thorough, agile and uses technology that keeps my case organized and all steps transparent. My interaction with each team member has shown that my case is a top priority. I am respected and well informed about every step that is taken. I am very pleased as we zoom through this probate process with precision and vigor. Thank you!
Thank you so much for these kind words! You have been a pleasure to serve!
AMAZING SERVICE AND AMAZING TEAM!!!!!!!!
Thank you for the AMAZING REVIEW!
I cannot say enough good things about Cynthia, Amanda, and the entire Hatchett Law Firm team. They are compassionate, ethical, knowledgable, and professional. Cynthia and Amanda have done a tremendous job in guiding me through the Dependent Administration of my cousin's estate. It has been a very complicated case with lots of moving parts but they did not bat an eye. They've done what needed to be done. The case also evolved into a will contest with the estate of My cousin's brother, who died a month prior to her. With Cynthia's guidance, we were able to reach a satisfactory settlement with his estate. Amanda has always been a pleasure to work with, highly efficient and competent as well. If you ever need a probate attorney in Texas, do not hesitate to contact the Hatchett Law Firm.
We cannot say enough good things about YOU! Thank you for allowing our team to support you through a very complex and difficult case (cases). It was a pleasure serving your family and ensuring that you collected all that the heirs were entitled. God Bless!
The Hatchett Law Firm was able to guide me through the probate process and answered all my questions at every point. I was concerned about probate and court because I’ve never had to do anything in court before, but it was easy and painless. Thanks Hatchett!
We have enjoyed working with you. Thank you for taking the time to make leave this encouragement for our team!
I absolutely love the Hatchett Law Firm. They were so helpful and explain all the documents thoroughly. They treated my Grandmother with a lot of respect and I appreciate them all.
Thank you so much Ms. Holloway for your kind review. It was our pleasure to serve your family. Please take good care of each other. Don't hesitate to contact us if there is ever a need.
The signing session was great!
We enjoyed having you at the office. Congratulations on completing your matter! Please keep in touch.
We utilize Hatchett’s services for estate planning and drafting our family wills. Very comprehensive services available and friendly staff with easy to use technology to communicate. Highly recommend working with this firm!
Thank you for the kind review and recommendation. We’re glad you found our estate planning services comprehensive and our team friendly, and that the technology made communication easy. We appreciate the efforts on your part to accomplish this goal for your family.
Wonderful experience, easy to work with and very friendly
Thank you for your kind review. We’re glad to hear you had a wonderful experience and found our team easy to work with and friendly. We appreciate the opportunity to assist you. Please reach back out if you ever need us again.
A huge thank you to the amazing team at The Hatchett Law Firm! From start to finish, they were outstanding professionals highly skilled, attentive to every detail, and always on top of things. What really stood out, though, was how understanding and empathetic they were. They listened patiently, explained everything clearly, and treated us with such warmth that we genuinely felt like family. In a field that can feel cold and overwhelming, their kindness and support were a true blessing. If you’re looking for a firm that combines top notch legal expertise with real compassion, I can’t recommend The Hatchett Law Firm enough!
Thank you for your thoughtful and generous review. We’re grateful for your kind words and are glad our team could provide both the professionalism and compassion you described. It truly means a great deal to us that you felt supported and well cared for throughout the process. We appreciate your trust and your recommendation. We look forward to working together for many years to come.
Excellent law firm! Very professional and knowledgeable! I would recommend them to all of my friends and family! Atty. Smith answered all of our questions; Bethany and Angelene were very supportive throughout the entire process! Superstar team!
Thank you for the wonderful review and recommendation. We’re glad Attorney Smith was able to answer your questions and that Bethany and Angelene could support you throughout the process. We truly appreciate your trust in our team. Please keep in touch. We'll be here if you need.
Very professional, excellent service. Would refer your firm to others.
Thank you for the kind review. We appreciate your trust and your recommendation, and we’re glad we could be of service.
Excellent attorneys and team!! Very professional and very responsive !!
It has been wonderful to work with you. Thank you for the kind review!
Hatchet Law Firm was very professional and thorough when we used them for our estate planning.
Very nice people to work with. Also, Angelene definitely deserves a 10k bonus for her consideration. 💛
Thank you so much for this positive review. We do our best to serve with kindness. Angelene is definitely deserving! We'll let her know that you have endorsed a bonus!
The Hatchett Law firm handled our estate planning with professionalism and took the time to get to know us. The thing that impressed me the most is that after we completed the process they asked us to sit down with them so they could get feedback in person on their process. They really cared about the feedback we provided.
Mr. Osburn, we are delighted to receive this feedback and appreciate the effort to share your experience!
Wonderful guardianship service. Experienced individuals who truly care about people and families. Made the life-changing process feel clear, supported, and handled with genuine compassion from start to finish. Elizabeth was absolutely amazing and Ms. Angeline was very kind and made our family comfortable and confident with our decision. Attorney Hatchett provided excellent advice, recommendations and guidance. Thank you Hatchett Law Firm
Thank you so much for taking the time to share this kind review. We truly appreciate you recognizing the care and compassion our team brings to this work.<br><br>It means a great deal to know that, even as a witness to the process, you saw the clarity, support, and intention with which Elizabeth, Angelene, and Attorney Hatchett serve families. Providing guidance with professionalism and genuine care is central to how we approach guardianship matters.
Contact
- Phone
- +1281-214-6541
- Website
- Visit Website
- Address
- 11200 Broadway St Suite 2705, Pearland, TX 77584
Google Profile
- Rating
- 4.9 / 5
- Reviews
- 302
- Status
- Close
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