region, NJ
Please note that the Google account used to post this review is not under my name (shared with a family member), but the experience described here is entirely mine, Johnna. I came to Frank during one of the most stressful periods of my life after facing an unexpected employment termination. From the very beginning, Frank was not only knowledgeable and strategic, but also incredibly responsive and supportive. What truly set Frank apart was his availability and commitment. During a time when I felt overwhelmed and uncertain, he consistently answered phone calls and emails promptly, patiently addressing questions and explaining every step of the process. Knowing that he was there and fully engaged in my case gave me a tremendous sense of reassurance. Frank handled the communication and negotiations with my employer with professionalism and confidence, ultimately helping me reach a settlement. But beyond the legal outcome, what I am most grateful for is his help in lifting a huge weight off my shoulders and allowed me to move forward with my life and find peace. If you ever need an employment attorney who is not only skilled but also genuinely cares about his clients, we wholeheartedly recommend Frank. I will always be grateful for his help and will continue to recommend him to anyone who needs a strong advocate in their corner. Thank you again Frank! Johnna
Highly recommend this firm!! From start to finish the attention to detail, compassion, understanding and over all readiness to stand in your corner. This firm will do it all!! I never felt alone in my case while I was this firm. Although my case was not an easy case, this firm stood by me the whole way. There’s no pressure to just finish your case until you feel satisfied. From the receptionists, to the paralegal, to Mr. Rooks himself, should I ever find myself needing them again, I wouldn’t hesitate to reach out.
The receptionist Kayla has a very nasty attitude with callers, I tried to explain my situation to him and he brush me off and hung up on me as if I wasn’t important. Didn’t even get a chance to get a call back or speak to Morgan rooks. Will not be calling back.
Constructive feedback is always welcome. However, your review was posted without ever having spoken with an attorney or receiving any legal services from our firm. I understand your frustration, but I do not believe your two-star Google review is a fair reflection of the quality of legal representation that we provide to our clients. The rating was entirely based on a brief interaction with a receptionist and does not provide any meaningful information to the public concerning our advocacy for the many employees that we represent.
Excellent lawyer and best experience anyone I know has had with a lawyer. Very sharp, understood the nuances of my case whereas other lawyers I called did not. Keeps you updated throughout the process, you never have to nudge or ask for updates. Definitely go with Frank!
Extremely unpersonable, did not ask any questions that would have led to a deeper comprehension of what I'm going through. It felt like I was speaking to the opposing counsel. Edit: The owner's response does not address the fact that a lawyer's best assets are his empathy, emotional intelligence, and the ability to ask thoughtful questions that will lead to a greater understanding of the issue at hand-- the man I spoke to on the phone had NONE of these. Your dismissive tone says more than my review does. A good lawyer knows that there is no way to correctly evaluate a case in a less than 10 minute phone call.
Evaluating a case requires an objective analysis of the facts, as well as a consideration of the legal burdens of proof that apply. Our assessment of legal claims includes anticipating how opposing counsel may challenge the facts presented. While this approach may feel adversarial—especially in matters that are deeply personal to those involved—it is necessary to assess each case based on what can be supported with evidence, rather than how it was experienced personally. No version of events is accepted at face value by the opposing party.
I wish I could have hired him but I blew it and it was all my fault.
Thank you for your feedback. Your call was received yesterday afternoon while I was in a deposition. While this firm endeavors to promptly respond to all messages, I had not yet had an opportunity to return your call before your review was posted. I understand your frustration, but I do not believe your one-star Google review (which was posted around 12pm the very next day) is a fair reflection of the firm’s responsiveness or representative of the quality of service we provide to our clients. I wish you the best in finding representation for your matter.
I had an excellent experience with Franklin Rooks. He was knowledgeable, professional, and genuinely cared about my case.
If you’re a service member looking for a lawyer who understands USERRA rights and wrongful termination, this law firm is second to none. I was fired on Veterans Day for missing work due to a military obligation, and even though my case went past the statute of limitations, Frank still took it on. As someone on active duty, I was away for months at a time and often couldn’t take calls, but Frank worked around my schedule with total professionalism. He dedicated over a year of his time to my case, knowing the settlement wouldn’t truly compensate him—but he stuck with it because it was the right thing to do. We were able to avoid going to court, which saved me from any out-of-pocket costs. I didn’t pay anything up front, and the firm only took a little over $3,000 from the final settlement—not out of pocket—which was extremely fair, especially considering I ended up receiving nearly double what I was originally owed. For anyone searching for a dependable, military-friendly lawyer who will fight for your USERRA rights and stand by you through every challenge, this is the team you want on your side.
My lawyer was very knowledgeable and reliable. He always communicated to me throughout my case. I felt that he really cared about my situation and we had a successful outcome. Highly recommend this firm!
Great attorney and professional all throughout. Would highly advise gim for any employment cases!
Trustworthy, professional, and communicate in a timely manner. Their service has exceeded my expectations 100%.
Initial rep who took the call was efficient and friendly. I did not have a case but Mr. Rooks followed up with me and shared really great info with me at no cost. . I was able to visit my family physician and get the FMLA time off I needed.
They are too busy to pick up a phone and talk. Find a different lawyer that actually cares about the people that need help.
This firm is so professional and exceptional in everyway way, even from the free consultation. I recommend this firm to anyone who is having all or just one of the matters they specialize in!
Franklin Rooks is an incredible attorney who goes above and beyond for his clients. He takes a personal interest in doing the right thing to serve his clients, and does it in a very timely manner. Mr. Rooks will get you what you deserve and put a stop to the everyday employee being taken advantage of without reason. If you need an attorney, Franklin Rooks is the best around and will not tolerate any type of mistreatment of an employee. If you want the best results you could possibly receive, call Mr. Rooks. You will definitely be satisfied with the outcome.
Professional, knowledgeable. Went above and beyond !!!! Thank you
The team is very knowledgeable and straightforwardly honest
Attorney is very detail oriented and responsive. I would highly recommend him for legal assistance.
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