Cedar Park, TX
Unfortunately, my experience with this office was very disappointing and unprofessional. Since 2024, we had only requested a fingerprint search. The process took over a year and a half. On February 16, 2026, we finally received a letter dated August 12, 2025, which is completely unacceptable. How is it possible that a result with that date was held until February, and only after I had been calling month after month requesting information? Furthermore, the letter doesn't even mention the name of the person for whom the search was requested, which demonstrates a lack of care and attention to detail in such a sensitive matter. Today, the person who assisted my husband behaved inappropriately, was rude, and used an aggressive tone during the conversation. They showed no willingness to help and, in fact, initially refused to provide a copy of the result; they only did so because my husband insisted. That is unacceptable in a professional service. The week after our initial request, we had a similar experience with unfriendly treatment. Fortunately, we didn't hire them to handle our entire case. Although the lawyer who assisted us was polite, he didn't inspire enough confidence, and seeing how they handle basic processes like a simple fingerprint search confirmed that it was the right decision. The excessive delays, lack of communication, late delivery of a document dated months prior, and unprofessional treatment reflect an office with serious deficiencies in customer service. I definitely do not recommend them.
We deeply regret the experience you described and offer our sincere apologies for the delay, lack of communication, and inappropriate treatment you received. What happened does not reflect the standards we strive for. We will conduct an internal investigation into why a document with an earlier date was submitted and why it was held until February, and we will strengthen our controls to prevent delays and data errors. We will take action with the staff involved and enhance customer service training to ensure respectful and professional treatment. Thank you for bringing these issues to our attention; your feedback will help us improve our processes and the quality of our service.
I wholeheartedly recommend the Vernal office, and I especially want to thank attorney Linette Bonet, who is so kind and helpful, answering all your questions. Ask for her, and I give her 5 stars for her excellent work.
Thank you so much, Vilma, for wholeheartedly recommending our Vernal office and for your kind words about attorney Linette Bonet. We are delighted to hear that Linette assisted you so courteously and answered all your questions; we will share your feedback with her. We appreciate the 5-star rating and remain at your service for any future legal matters.
Thanks to the representation of attorney Linette Bonet and the Vernal Law Firm. The attorney represented me adequately and was always available to answer all my questions. She prepared me efficiently, and thanks to her guidance and preparation, I was very calm during the hearing.
Thank you for sharing your experience, Alberto. We are pleased to hear that attorney Linette Bonet and the Vernal Law Firm represented you adequately and that their availability and preparation provided you with peace of mind during the hearing. We appreciate the trust you placed in us. We remain at your service for any future legal needs.
Thank you so much for all your support in helping us obtain the work permit.
Many thanks to the Vernal Law Firm and Attorney Linette Bonet for today's court hearing. Everything went very well; the attorney closed my case, and now I can proceed with my Cuban immigration adjustment. I am very happy with the legal team.
First of all, I thank God and the lawyer Vernal who helped me a lot with the work permit, and thankfully my work permit has arrived.
I want to express my sincere gratitude for all the effort, professionalism, and commitment you demonstrated in processing my work permit. Thanks to your dedication and expertise, you not only secured the permit's approval but also reactivated my asylum clock, something that had been stalled for some time and which you resolved in just one week. I know and deeply appreciate the personalized attention and efficiency with which you handled my case. Your support has been a huge step forward for me.
I am extremely grateful to attorney Darío for his excellent work and to paralegal Fabiola for her great work and support to immigrants like me who are in the process. I highly recommend them; don't hesitate to contact them so you can legalize your status in this great country.
I really appreciate the attention I'm receiving and how they're helping me resolve my case. Thanks to Faviola, who explains what I need to do to proceed with my case. Thank you for all the support.
Everything was excellent, especially attorney Linette. She's very good at her job. She prepared me very well for my court hearing. She takes the time to talk to you and make you feel comfortable, helping you overcome your fear, embarrassment, and shyness. She prays when the court hearing arrives.
Excellent work everyone is doing! 👏 I'm truly very happy with my immigration process. Thanks to attorney Linette Bonet for my case being closed. Blessings!
Today I received help from Frishel Card, I am very grateful for her time and patience in helping me; she was very attentive to me.
I had an amazing experience at the immigration office where I processed my work permits. The entire process was surprisingly quick and very efficient. From the very first moment, I felt well taken care of and guided every step of the way. I want to especially highlight Naila and Frishel, who were extremely professional, kind, and attentive. They explained everything clearly and made sure I had no questions. Their approach was exceptional and humane, something that is greatly appreciated when dealing with important paperwork. I also want to congratulate the entire team, who demonstrate great coordination, commitment, and empathy. It's clear they care about helping people and doing their job well. Without a doubt, I recommend this office to anyone who needs to complete immigration procedures. Thank you for everything!
I highly recommend the Austin office. I had given up on my case because I had received a deportation order and my residency application was denied. The service was top-notch and provided in-person support from both the attorneys and the paralegals. Fabiola Flores, the paralegal, was exceptionally professional and compassionate. My utmost respect.
I am very grateful to the team at the offices of attorney Vernal, thank you attorney Darío, Frishel, and Naila for your support and excellent service.
They're great. Nayla, the receptionist, is very attentive. All the paperwork is handled very well.
My lawyer Fabiola Flores, I highly recommend her for any matter related to your legal or immigration status. Since I started my process with her, she was very professional. I highly recommend her. She is a professional, empathetic person with a great humanitarian sense. My process with her was very fast. I am satisfied with the security she provides. If you are about to start or are thinking about starting, or are looking for someone who can help and support you in these cases such as legal or immigration processes, or who can represent you in court or in other areas. Do not hesitate to seek her out. She is the best. She is a super prepared and efficient woman in what she does, so you know if you need help, Fabiola Flores is the one.
From the moment I walked into the office, I received exceptional service. I especially want to highlight Naila, the receptionist, for her kindness, professionalism, and warmth. Always smiling and willing to help, she made the whole process much easier and more enjoyable. It's wonderful to arrive at a place where you feel welcome and heard. Without a doubt, a great team, and you can tell from the first person who greets you. Highly recommended!
Excellent service from the staff, especially Frishel, who was very attentive. My work permit arrived in two weeks. I am very grateful to everyone.
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